Desert Sun

used them to prepare for a vacation. Did a one month package and it worked out great. Always clean and no wait for a tan at Federal Way location.

I’ve been a customer of Desert Sun for years & have found as a whole, customer service is pretty good, except a few locations. Federal Way’s location always seems to have some of the best service from it’s employees. The other day I went in to tan and had an issue come up on one of membership accounts, and Mary, who was working at the front desk was so helpful and took care of the situation quickly. Furthermore, Mary went out of her way to help me and to make sure I was satisfied. She also told me about a tanning bed I had never tried, nor been suggested until my latest visit & conversation with her. I was very happy with the tanning results from her suggestion. Another thing I really appreciated was her upbeat, cheerful & outgoing attitude. Desert Sun is lucky to have such a great employee. It makes me want to visit this location more than any other because the type of service I receive there. :)

For as much as I pay a month to tan here I should be treated better. I never had a problem before tonight. I came in with a friend to tan, and a tanned skin girl with black brown curly hair was unbelievably rude. I didn’t know you could only tan once a day and I get that, bit the attitude she gave me was unbelievable. I asked her how long of a rule that was because I thought I’ve tanned more than once before, and she rolled her eyes and gave a laugh saying for always. Then my friend came back and told her the room was not cleaned, and she again gave the rudest look and tried to argue with my friend qether its clean or not. Are you serious? And here I sit in the waiting room and this girl is talking on the phone at the desk with her boyfriend.
Get some nicier people, or I’m not visiting this location, or at least not when this girl is working.

Overall this location has been great to me. Everyone has been extremely friendly & no one has pushed any products on me — I appreciate that.

Overall, this tanning franchise lacks customer service skills. I spent $ 600 on a tanning package for preparation for a wedding and trip to Mexico. Since I work and live quite a distance apart, I have visited 4 different locations and the only one that I found that was a great location was the one Burien/​Normandy Park.
I found that most locations try to push products on you every time you visit. By far the worst one was Puyallup Sunrise location. After being upset that I didn’t want to purchase tanning lotion, the girl assisting me with my tanning bed told me that «If I didn’t get it right the first time with timer that I was out of luck and she wasn’t going to reset it for me». What? I bought a premimum package and spent $$$ and I am being spoken to like a child? That was ridiculous and insulting.
I walked into the Federal Way office and they said they had no appointments available for the next several days and the chances of a walk in there were slim. Never went back.
Auburn North; they were the most aggressive at this salon trying to advise to me buy product. After refusing, I was treated with a haughty attitude.
Needless to say, I will never buy another tanning package at this franchise. I gave it two stars because of the Normandy Park location.

Staff here is great, very friendly, helpful girls. Easy to get appointments. Beds are nice and clean. Recommend to anyone. Oh, and always lots of deals! ;)

Best staff EVER!!! I try to come in a few times a week to get the most out of my monthly membership. The staff does a great job of getting to know all their clients and the things the do and don’t like. I would highly recommend going ESPECIALLY because summer is right around the corner!
(And no I don’t work there I just always have such a great and easy experience I think everyone needs to try them out!)

I come here to get the body wraps. The people who work here are always friendly and I get a good vibe whenever I get in. I go in and get out quick without any hesitation and I like it like that.

My last review of this establishment was removed because it «lacked» PERSONAL experience? (Probably an employee flagged it)
Well here is my PERSONAL experience with Desert Sun Federal Way…
I had been a member of Desert Sun for a while but decided that I was spending way too much money for not tanning as often as others and wanted to look into prepaid tans. Their prices were OUTRAGEOUS so I shopped around and found a better price. That’s not why this review is bad though… there’s more.
After finding a better tanning place, I go to Desert Sun to cancel my membership. First, the girl there could not find any cancellation forms and said the manager would be coming in about an hour. I had to go to work so I couldn’t stick around or come back. Turns out my schedule did not work with them… whatever. So she said that the manager would give me a call to talk to me about why I wanted to cancel my membership, etc. I told her the manager needed to call me around 2:30pm because that was my lunch. The manager called at 1:30 which I did not answer because I was at work. I called her back and gave her the reasons of why I was cancel ling and there was no «bad blood» and thanks for calling me, etc. She said she would process the cancellation right away before the 25^th of the month so I would not be charged again.
I look at my bank account a few weeks later and I was charged for another month’s membership! I called back and the manager acted like she never even talked to me and said I was supposed to fill out a cancellation form which they couldn’t find when I went there.
At that point, I did not want to get charged again for something I wasn’t using so I sent a letter to Desert Sun’s corporate office as well as the branch in Federal Way with a screen shot from my iPhone showing the conversation I had with the manager that had lasted over 3 minutes proving I talked to her. I haven’t been charged since. I don’t think all of this run-​around was necessary just to cancel a membership.
My second issue with this branch of Desert Sun was that they did not have an adequate number of beds so all beds were «appointment only» but they hardly ever had beds open even if you called the day before you wanted the appointment. I ended up going to other locations which were farther away defeating the purpose of signing up with the location nearest from my house? Just overall attitude from the staff made my visits there un-​pleasant. How’s that for PERSONAL, Unilocal

Went in and got a decent deal on a tanning package. Tanned a few times and figured out that I don’t really tan… my ass just burns and then its hard to sit down. :(
The staff is very friendly and the atmosphere is relaxing. Tanning beds are well maintained and clean.
If tanning worked for me, than I would probably tan here…