Marshalls

I just experienced horrible customer service! The female manager was extremely rude to me! Let me explain what happened. My mother bought me a pair of boots for Xmas and she bought them in November. What’s wrong with early Xmas shopping? Unfortunately, the boots had a busted zipper that I could not determine to be broken until I tried them on at home after I received them. The manager refused to allow me to return them to obtain store credit even with my gift receipt. Apparently, even thought the gift receipt had a November date, that was another issue for the manager. That’s how she came to the conclusion I supposedly wore the boots multiple times and I busted the zipper.
The manager went on talking loudly in front of the other customers who were behind me in line alleging that the boots were obviously worn more than once and she refused my return or to give me store credit. She even had the nerve to tell me if in fact the boots were damaged, they would be marked down and on clearance. I was shocked when she told me that and I told her you cannot tell the boots were damaged until you try to zip them up. Really Marshalls?! You sell broken/​damaged merchandise to customers?! The manager made me feel like I was a thief and committing a crime.
What a waste of time and money my mother spent on my Xmas gift that just went down the drain. I would rather spend my money elsewhere and take my business to another store where there is better customer service and can do returns/​exchanges with zero issues. I almost left the box of new and unused damaged boots at the store. But why would I do that? So the store can go ahead and mark them on clearance?!
I have no choice but to toss these boots in the trash. Better yet, maybe I can donate the boots to a local Goodwill or Salvation Army. I’m sure the boots will be perfect for someone with only one leg. After all, what good is a boot with a broken zipper?

3 star review strictly for the shoe area. The rest of the store sucks. The store is usually a hot mess, last 5 times we have been there. Clothes sections are average and some stuff over priced for what it is. The beauty and food sections specifically are a HOT MESS… hard to sort through all of that crap just piled onto the shelves, some messy and dirty and considering the shape its in how long has it been sitting there??? NO THANKS! Did I mention over priced too? LOL

For the most part you can always find something here. They have a good selection of gym clothes and men clothing. Women clothing not so much. I wish they had better selection oh shoes, but they have a 1 STAR in that department. This place is a hit or miss place but mostly miss.

I like this Marshalls because the staff is friendly and really make it a point to say hello when the are walking around the store. I read the other reviews about stuff on the floor… C’mon people. I always see an employee on he floor tidying things up. Its not neglect, its quantity. They simply can’t keep up with all the rude people that can’t be bothered to watch their children running about the store. Customers are naturally lazy and expect the staff to clean up after them like maids. That’s the reality, people.

2 stars only because my cart cant go over the tons of shit that’s lying on the floor. also when you grab a cute top off the rack you might notice it looks all dirty and covered in dust because it had been on the floor. you might Maybe find something nice but other than that avoid this Marshalls.

Great selection of shoes and sweaters for fall! Got a trendy pair of leopard pumps today on clearance for $ 20. Totally on trend and did not have to spend a lot of money.

I am almost ashamed to be the current duke of this place. It was completely on accident. I’m just now getting into the habit of checking in where ever I go.
There’s not much to say about this place other than to avoid this particular Marshalls. There is merchandise all over the floor. The items that I was taking an interest in buying looked dirty and used.
There was an incident at the layaway counter where someones items were lost. She complained to the manager and was showing paperwork that this is the second time it’s happened to her.
I won’t be checking in here any time soon.

I had to add this location just to tell everyone not to go here. I have no idea what happened. This used to be my Marshalls of choice but after a recent visit I won’t be going back.
The store was a mess. I expect discount stores to be messy but when I can’t push a cart through aisles because there is too much crap on the floor then something is wrong,
H-​racks with go-​backs were on the sales floor blocking merchandise. There were three racks on the sales floor and only one had a sales person working on it. That sales person almost ran into my cart because she wasn’t looking where she was going. I had to push the other two out of the way to make it to the fitting room.
I have saved the worst for last. I selected two pairs of pants to try on. I got to the fitting room and noticed that one had been worn. It had hairs stuck to it and wrinkling around the thigh area. Disgusting. When I told the fitting room attendant she put them back on a hanger and on the rack to be returned to the sales floor. I have never had such a bad experience at a Marshalls or even a Ross (and we all know how bad Ross can be). I won’t be going back