Metropolitan Family Medical Clinics, Inc

Made an appointment and arrived on time. Was seen by the nurse within 10 – 15 minutes, but had to wait over an hour for the doctor in a small room. It nearly drove us nuts! By the time the doctor came in, she said a few words and sent us away? What the hell?! No consideration for people’s time. We were here for almost 2 hours and was seen for 5 minutes. Very disappointed and frustrating to say the very least!

Gosh this place is horrible! Scheduled an appointment for 2 pm still had to wait over an hour to be seen, the assistants are unable to reschedule appointments because they don’t have the March schedule which is ridiculous seeing how today is the last day of February. I am switching my care to Woman to Woman because the reviews are better and they were great for my primary appt. DO NOT COME HERE FOR PRENATAL CARE these nurses and medical assistants have no personality and treat you like you are just another patient and I hate places like that! Do ppl not believe in customer service anymore??? Having Medical does limit some choices but do your research! I should have learned from the other reviews online how much this place sucks.

DON’T GO TO THIS SHITTY CLINIC. There’s staff and managers are unprofessional. I went for a yearly checkup and got stuck with a $ 600 bill. I have insurance and was told that my insurance would cover my visit. The clinic sent my specimens to the wrong lab without my acknowledge and authorization

I don’t gonna give any star this place sucks, they make you wait more than one hour in every appointment, the girl on the desk is rude, I came with my baby and she canceled my appointment she told me that she called me a day before and she left a message, she was lying

Walked in here at 9:30am. There were two other patients in the waiting room. It’s now 11:40am and I’ve been sitting in a room for nearly an hour and a half in just this room waiting for the doctor. The staff has been polite but sitting in the room when there was only one patient ahead of me for 90 minutes is ridiculous.

I hate this office, there all very rude from the from office to the doctors themselves, I would never recommend this office to anyone, I had paid $ 50 for an exam only to have the doctor tell me what I wanted her to do about it. I was shocked. They always take long regardless of appointments, avoid this place at all cost.

I came here for a physical. PHILYS ROSS was the physician assistant that attended to me that day. My God, that woman is beyond rude and cold. I was literally shocked by her rudeness. Never had a experience like that in my entire life. Aren’t Dr’s supposed to care? Isn’t that why they got into this line of work… Guess not.

I give this place a one star, only because the doctor was very kind and made me feel comfortable. Unfortunately, the staff members here are immature, rude, and act like they are above you. My first visit was horrible, as well as my very last visit here. I went for a pap smear for my first visit through the Family Pact program. I waited 30 minutes until I was actually called to the back. During the 30 minutes, I observed staff members standing around, gossiping, and talking about things that should have been left for during their lunch, or after work. Once I was called to the back, the staff member did not tell me where to go. I wandered aimlessly down the hall, until I was approached by a woman who scolded me like a child. «What are you doing here?! You need to stay in the room you were told to wait in.» I looked at her, and said, «no one told me where to go.» Once I was in the room, I waited anxiously for the doctor, and for 15 minutes, could hear one staff member, talking to her boyfriend on her cell phone, trying to work out some relationship issue they were having. This is extremely unprofessional! Most of the women here act like they are in high school, which is really sad, especially because they work in the healthcare field. These «adults» are trusted to serve the public regarding health issues, yet they are just here to get their paycheck, and gossip. I have no idea who does the hiring, but they need to screen for people who are all about customer service. Avoid this place and the headache that will follow after your visit. If you have no choice but to go here, I highly advise you to speak up if you have a bad experience. Do not call the manager here, speak to someone who is above the manager. Again, this place is run by people who need to grow up.

The doctors assistant had a nasty rude attitude and was rough with my baby (11 month old) holding her down and left her red marks by her neck due to her using the light to look in my daughters ear her ear was red after and extremely hot after word. Don’t go here they’re aren’t patient with babies and this lady was too rough with my baby girl!

I am a patient of this office and I came into the office today to receive my Measles Vaccine after being told that I was no longer immune through a blood test performed. Due to the current epidemic in our area I need to be re-​immunized for my safety as well as for my young child, that is too young to have received the second half of the vaccine. I was refused the vaccine even though they reviewed my blood working showing I was not immune to the disease. As my general doctor they are the person that should be giving me the vaccines. I will be contacting the board of public health as well as the medical board regarding the offices refusal to administer the vaccine, and the disregard to the safety of their patients and the rest of the population.

Professional staff, Accepted my insurance.

I first went to Sierra Ave location and waited almost 2 hours even though I had an appointment, and a/​c was not working. I tried the Summit location and it was better. I’ve been here twice with an appointment and once as a walk-​in and I was out within an hour each time. The staff is impersonal but they do their job. The doctor I saw was good and the reason I still come here. I also missed my follow up appointment and never received a call to reschedule, considering its in their best interest to make sure their patients come back. Overall it’s an ok experience. This office is like most medical offices, where they know know you have to be here and you have to pay (like the DMV). The day they stop treating people like patients and more like valued customers they would become a lot more successful and profitable (hint hint owners).

I’ve yet to personally find a pleasant office that accepts Medi-​cal. But I guess you get what you pay for.
CLIFFNOTES:
+ located between Kohl’s and Marshalls
— long waits
+ OB nurses nice
— OB male doctors are heavy handed
+ Sonogram lady is super nice!
+ Ped. Dr. Lengvilas is great! (it’s hard to catch him there)
— Some of the other family practice doctors not so pleasant
— If they run out of immunizations… good luck, it’ll take forever for their shipment to arrive.
Overall: expect to wait about an hour to be seen. They purposefully double book which tends to push times back when patients are late and also over work the employees (nurses and doctors seem to always be in a rush).
With that said, OB nurses are very nice and friendly. Sometimes it takes time for them to warm up but overall they’re a pleasure. As for the OB doctors, most of them (the men) are VERY heavy handed. Pelvic exams become painful and traumatizing. After my delivery, I luckily trusted my gut and set myself up for an appointment a few days later due to vaginal bleeding. They told me I wasn’t supposed to be there for another week or so but luckily I did because I had a retained placenta (left over placenta fragments still in my uterus). So I had to go to the hospital for a surgery. This is after the doctor shoved his big fingers in my post-​delivery/​still healing vagina. THEN they had to do that again couple days after my new surgery. Just as traumatizing as the first.
After delivery we saw Dr. Lengvilas, very pleasant, young doctor that visits you postpartum. He also works here sometimes but it’s hard to catch him here. We seriously just stay here for him. But it seems like we’ll have to look elsewhere. Currently they’re out of a certain immunization for our child. It’s been 2 weeks. Still none. And if you try to go to other branches to get it done, they’ll tell you to go there from now on.
I really wanted to like this place.

I’ve been here 2.5 hours still no doctor. The time management is pathetic! The building is newer but the rooms feel old and dated. I thought this would b a cool place to bring my children but this is our last visit. I have to be in a more professional environment. Time is everything to me and my kids r now late for school and I’m late for work. This is awful.

This review is for the one on Summit and Sierra. Obviously it makes no different when you have an appointment. You still wait over an hour! They need to be more organized or make less appointments so that you can see a doctor sooner. Changing soon!

Staff very impersonal when it comes to hippa privacy of the patient by asking personal questions about your sex life while walking in the hallway. Docs don’t take the time to really examine why your there just give diagnoses without taking culture exams etc