Wells Fargo Bank

Fast service, cute bankers and all you need in a bank.
In and out like a snake crawls though the moist spring grass.
Trap scoop!

Terrible customer service! I was told over the phone (after misplacing my debit card they put a temp 3 day hold on my card) that I could bring my new marriage certificate in to change my name, but that I could still deposit checks into my account that had my maiden name on them.
I get to this branch, give them my updated address and marriage certificate. They never once asked for ID. Came back the next day, and they refused to cash my state disability check. I was instructed to go to Walmart and pay $ 3 to cash my check then walk the cash in to deposit it into my account.
I reluctantly went to Walmart, never having to have done something like this before and Walmart would not cash the check because it was too high of an amount! I can not believe Wells Fargo could do this to a long time customer. They gave me so much hell over this and stressed me out further aggravating my health condition.
I went to another branch down the street, gave them my ID that matched my check, both maiden name and they were happy to help me. Simple as that. I will NEVER come back to this branch, nor speak with the customer service manager ever again.
After my escrow goes through next month, I will no longer bank with Wells Fargo. It was disgusting how they treated a disabled customer!!!

The few times I’ve come in here, everyone is so nice. I actually look forward into going into the bank to exchange/​deposit/​cash money because the people who work here are friendly.
Normally, going into any business establishment and having to converse with an employee to communicate what I need or want done gives me anxiety. But thankfully I don’t have to worry about that at this bank. I can’t believe I’m even reviewing a bank — but after my first couple of visits and leaving there not feeling rushed or haggled, I knew I had to write something praising this branch. I’m never nervous or rushed when coming in here and am so thankful for all the help and assistance I get here.
Also, every time I’ve come in, the place isn’t busy. I get customer service right away. I wish I had opened my cards through here since the office is always so calm. I’ve even sent my husband in here to cash a unique check we got (it didn’t have any place on the back for a signature) and husband said they were quick to help him out, and that he was in and out in under 5 minutes.
Way to go Wells Fargo. It’s branches like these that make me happy I bank with you.

I’ve tried several other local banks and by far Wells Fargo Foothill exceeds my expectations of how a bank should operate. The moment you walk thru the door you get a nice greeting from the tellers. Generally there is no wait but even in high traffic times I’ve never waited more than a minute. The tellers are friendly, helpful and very efficient. Another plus is that their iphone app is awesome and makes it so easy to deposit checks via photo and make transfers! On the rare occasion I have to go in, their longer than average week day and Saturday hours are really helpful.

Excellent customer service here! I am always impressed!

I give 5 stars of great customer service to the tellers, but 2 stars to the personal bankers. Don’t try to sell or offer me a product/​service that I am NOT interested in.
I see your smooth communication trick: first asking me if I’m still in school when I CLEARLY said I had completed my B.A., then offering a student credit card that has no interest charges whatsoever. You can’t fool me; I am the boss.
With your persistent service to suggestively sell products for your sole benefit, YOU wasted 45 minutes of my life.
Like how parents tell their children to say NO to drugs, I say NO to bs I will never need. You fail to earn your commission bonus. For the sake of saving embarrassment, I can only say the name of the «private elite banker» starts with the letter «S.» Hope you get fired.
Enjoy your business, while still alive.

I come here all the time. They are all so friendly and fast– that’s the key. You get in and out real quick!

I love wells fargo foothill ranch-​great location & always open when i need them!

Love this local branch and all the great people that work here. I come here and am always greeted with a smile and quick service for any of my needs. Although Wells Fargo is a big organization, the staff here make it a point to remember the customers and make you feel part of the family. I also use Wells for business banking and payroll services, they are very helpful and make life easier with their services.

I would rate this branch a negative one if possible. The manager was very unhelpful and hard to work with. She gave me a hard time over the simplest thing. I would never recommend this branch. Costumer service is lacking as well as professionalism. I wish I would have gotten the managers name.

This branch of Wells Fargo really brings personal banking to a new level. I am greeted by name when I walk in and they are always willing to assist with whatever I need. They are so friendly and helpful that I definitely skip the ATM in order to go inside. Josie and Peter are the best — behind the counter, and everyone has been wonderful in dealing with my elderly parents. Always a smile, and they seem genuinely happy to be there and to help you. RARE today!

Every single employee greeted me as I entered the bank. I have never had to wait in line and the staff are so courteous and friendly. Always a lot of available parking spots and never a line for the ATM’s