Verizon – A Wireless Premium Retailer

I never write reviews but if I could give them 0 stars I would. This store is horrible and their customer service is non-​existent. They require you to buy accessories if you want to get a phone. They said we had to buy a car charger and case and had to get «management» approval to waive. After charging us for the phone, I noticed there was a $ 20 setup fee on the invoice. Shame on me I didn’t ask for the invoice before paying. I guess they think charging you $ 20 to just push the power on button and clicking next on the startup prompts are justifiable in their eyes. I’ll never come here again.

Tried going in to upgrade my phone, walked out empty handed… And thankfully so. The scams (oops, I mean sales) guy, Logan, was ridiculous– tried spouting a bunch of numbers extremely fast to us to make it seem like we would be saving $$, but when we asked him to actually write all of it down, it turns out he was clearly lying and trying to sell us the plan that would cost us more! ⁰⁄₅ stars, would only recommend if you love being lied to, want to be cheated, and waste your time listening to a terrible salesperson trying to pull a fast one on you.

This store is a joke! Bunch of liars who don’t even mention a 2 year contract with a so called free tablet. Logan the guy who helped me sounds like a robot on repeat mode, and also never told me about a activation fee. They know what to say to screw you over. They even take a picture of their watch along with your purchase. Weird and unprofessional.

Typical sleazy sales guys that lie to you to up-​sell you and claim that they informed you exactly of what you were getting after the fact. That being said, once you realized you got ripped off «shame on me» they claim that they can’t give you the full refund. They also claim the store is recorded, so that you can go back and verify what was said during the transactions. I call B.S., but whatever these guys are all losers in they’re own respect that probably won’t go much further in life. Verizon should be more aware of this and enforce a reprimand of these 3^rd party scammers and reimbursement of their loyal customers who’ve been cheated. I learned my lesson this time and am finally really considering leaving Verizon after about 10 years of being a customer. If corporate allows this to go on under their name, the upper echelon must also reflect this type of business ethic.

Be very careful purchasing or upgrading at this store. They’re running sales man scam. Whatever you did here cannot be undone by Verizon as they’re an authorized third party dealer. They’ll try to tell you to pay $ 200 up front for the phone which is actually for some insurance plan. And don’t let them suck you in for the Jetpack unless you have unlimited data, it’ll eat up your datas. When Verizon customer service calls, they don’t pick up claiming the phone never rang. I truly regret coming here for my upgrade and having to deal with this headache since. Take the time and go to a Verizon store, it’s worth the trouble.

Thomas is a used car salesman. He misinforms to make the sale and then denies what he did say and most of all what he didn’t. I’ll go with another provider, I am pretty sick of Verizon’s unethical business practices.

This had to be the best experience I’ve ever had shopping with Verizon customer service was remarkable I went in looking for a charger and left owning a free tablet it doesn’t get any better than this thank you very much this is now my Verizon home.

I came in here for a upgrade on my phone and was helped by Justin, very friendly and professional. I got a great deal on the Note 4. they also saved me money on my bill by switching my plan to a newer one. He also even gave me a free car charger, case and screen protector with my purchase. Very good customer service. I will definitely recommend my friends and family to this store.

Best retail experience in quite a while. Went into store upset about my phone bill and the guys there were fantastic. Saved me $ 25 a month on my bill and got me a jetpack for free, which I needed for my ipad! Best of all the team here is fun to be around! They do a great job of making a phone store visit a fun experience. I recommend this store above any others in the OC area.

Warning to all Verizon customers…
Ive been with Verizon Wireless for over a decade. It’s the most expensive wireless carrier but you can’t beat the coverage. I’ve never had issues with costumer service until now. The Verizon store close to me is a franchise and not corporate. Meaning they use the name and products but that’s all. They have no customer service and very lacking of customer care. Their return policy is they have none and do not disclose that to you. They will sell you a defective device then blame you for the defect. If you don’t agree with them, they will disrespect and belittle you. They can get away with it because they are a franchise and have no accountability. It’s been a nightmare dealing with the Verizon franchise in Fountain Valley. Verizon corporate had to clean up their mess it’s been almost a month to put some closure into this situation. I’m still not satisfied until some disciplinary actions are taken with the employees and their store manger that work at the Fountain Valley franchise Verizon store.

Shiva was AWESOME! My old phone had a broken screen so I had to get a new one. She tried many times to transfer my contacts without being able to see what’s happening on the screen of the old phone. We were about to give up until she thought of one last thing and it worked! I got all of my contacts back! SHE STAYED ALMOST 2 HOURS PAST HER CLOSING TIME. AMAZING CUSTOMER SERVICE

Great experience! I have had the same old flip phone for over 10+ years that finally died on me. Two nice young gentlemen helped me get set up with a new basic smartphone. They transferred everything for me, and kept my bill the same! They also had a promotion for a free tablet! The customer service was outstanding, very knowledgable and helpful staff!

This location of Verizon wireless blatantly lied to myself and my mom! It isn’t a corporate store! The salesman was James, even his manager lied! We went in to lower our bill they raised the bill much higher with many promises that weren’t true. The customer service number for Verizon made promises to take care of the problem and that has never happened. After many many years of great service I can no longer recommend Verizon and especially this store! I will be getting rid of Verizon! I wish they would just fix the issue so I could be happy and rate them a five star instead! So sad, angry, mad … Until this I had always been happy with Verizon. Verizon lies!!! They take u money and run. If there’s a problem they ignore you

Went here to see if I wanted a new iPhone upgrade, I have my new phone. The gentlemen was knowledgable and super helpful. Even wanted to save me money by taking a hot spot but I declined. He helped me with my new phone and everything transferred perfectly.
A+ customer service A+ in speed and accuracy.
Most of all we had a great giggle about my well lived case!
There was no line, no wait and great service.

I don’t know why some people rated lower then a a 5 star. They probably needed a hug that day because my experience was great!
I Went in needing a new phone charger and walked out with a FREE tablet! The manager was very helpful and friendly. Great overall experience. Definitely making This my home store.

Just don’t go here. People arent rude apparently when they come into a Verizon store ever? and he’s never dealt with a rude customer ever? even though he works in retail??? all pretty unbelievable. Also kept telling me that they have the best service numbers don’t lie. somebody drinks too much of the Kool-​Aid, well I hope they pay you well for that opinion. I told the kid I always lose phone calls on my iPhone with Verizon so I don’t know maybe it’s time to switch to T-​Mobile

I went in blind. I asked before I made my purchase is this a Verizon center. Yes they told me. I then made my purchase and when I went to get insurance on it through Apple-​care, Apple told me that it is over the 60 day limit to purchase insurance. I had just got the phone so I was confused. They sold me a «USED» phone as new $ 700.00 total. When I called them on it, they said they had a 14 day return policy and sorry they can’t help me.
A bunch of crooks. Rude Rude Rude.
RUN FROM THIS PLACE…

Its not too often I have super nice things to say about Verizon dealers. I have been with Verizon for a very long time and with all the transactions I’ve done over the years, I have myself signed up for what seems like an eternity. However, my most recent experience with the sales consultant Sheva has changed my view of things. I was having some account related issues along with phone issues and Sheva I really believe went above and beyond to ensure I got what I needed, adjusted my account where needed and was there to offer suggestions to improve my Verizon experience. Sheva is a true asset and she is my go to sales consultant now when I’m in need of something.

The guys here in Fountain Valley on Ellis and Brookhurst are AWESOME!!! They listen… they understand… they know what they are doing… and they clearly explained everything we needed/​wanted to know.
I wish I knew the names of the 2 guys who helped us… bravo guys! You two are 100% responsible for retaining our account… after 20+ years of being Verizon customers we were going to switch to Sprint or AT&T because of repeated bad experiences at a different location.

DO NOT GO SEE THE MEXICAN GIRL WITH THE BLONDE HAIR. SHE IS TERRIBLE! I was ready to sign up with 4 new lines and she showed no interest in helping me.
The second she walked over, you could tell she did not want to help us out. She was in the back area when we came in and the other worker had to call her to help us. I am certain she was mad that we were interrupting her Facebook time. To top it off another couple walked that she was helping! Go see anyone but her! Better yet, go to an actual Verizon store not a privately owned store.