AutoZone

The nicest employees! They were quick and helpful, and had exactly what we were looking for!

One of the headlights for my Altima is out, and the manager and his right hand man are willing to help me out literally 30 mins before closing. Props to these guys for having my back and such a great customer service.

I am an HVAC Technician for Sears and they were having their yearly event of extra savings and discounts for employees family and friends. My wife and I and our 2 young children had decided to take a drive to the Sears Auto Center to pick up a car battery and some windshield wipers for the family car. We got there and the Auto Center was closed. So we decided we needed the items sooner than later so we decided to head to the nearest Auto Zone. We arrived at this store and was met by a very helping gentleman named Travis. Travis was very knowledgeable and got us set up with not only a car battery and windshield wipers, but a cabin air filter, engine air filter and everything we needed to do an oil change as well.
As I was loading my children into the car, I looked over my shoulder to see my wife popping the hood of the car and Travis standing there with tools in hand and rubber gloves on. I quickly learned what was happening. He was there ready to install our car battery and Engine Air Filter. I was very thankful on the spot as I did not know this was a service they regularly performed. Travis installed the battery and Air Filter and was puzzled at the way our car was sounding after he asked us to start it. It was idling very low and kept dying. He removed the filter and made sure there was no blockage and that the filter was installed correctly.
Everything checked out but the car was still low idle and dying. He went into the store and came out with what looked like either a friend or a regular customer who ended up being a 35 year experienced Automotive Technician. His name was Jerry and he was glad to not only help us but said he would not charge us anything for what he was about to do after quickly diagnosing our situation. (apparently when you disconnect a car battery it sometimes erases information in the cars computer system pertaining to the way the car idles and runs) Jerry, through a series of pressing the gas peddle and turning the ignition on and off, reset the computer and with-​in minutes was running normal again.
This had to be one of those meant to be moments, where if I’d done this all myself I would’ve had to take the car in for repair after this change out of battery and air filter. Our angels, as they always are, were right there with us and presented us these two amazing people who were right there in place to help us. I tried tipping Travis who adamantly refused and said it was just part of his job. I offered Jerry free future HVAC services as a token of my appreciation. Travis you are an asset to Autozone, it is amazing to talk to knowledgeable people in setting like this where people rely and believe what you say. I hope you are compensated well in your position there. Again Thank You Travis.

Ordered a part on Valentines Day. They told me my part would be there Tuesday the 18^th at 3. Didn’t get out of class till 6 called then to see if my part was there since no one called me and was on hold for 15mins before someone else answered the phone and put me on hold for another 10 mins! Finally they told me my part was there. I couldn’t make it over there until this morning (19^th) at 8 I told them my situation he brought a part to me and said «this isn’t your part idk why these guys told you it was here sometimes they don’t know what they’re doing» I said okay when will it be here because it was supposed to be here yesterday he said 10:30, we’ll give you a call don’t worry and sorry about everything next time you come to buy something I’ll give you 10% off I told him if he’d just put the part on I’d call it even. He’s said yeah no problem!
After class I got back to the store around 1 he asked did they call you I said no. He gave me the part and told his employee to put it on. After 20 mins the guy couldn’t get it on and told me that my car was too hot it would take 6 hours for it to cool down. And to drive it to my apartment (1 block away) and have their mobile guy do it for $ 30! I walked to my apartment cause my car was now broke down and too hot to fix!
They seem way too busy to focus on their customers when no ones even in the store! I felt rushed and was lied to! They do NOT put their customers first! Good luck going here and getting your problems solved because I left there with more problems then I started off with!

Very knowledgeable. .saved me a few minutes of driving by giving me specific information over the phone. .thanks guys.