Bailey European

Julian, Joseph and the mechanics are the best. Customer service is awesome and so are their repairs. I highly recommend them to any bmw, Mercedes or other European car owner, you won’t be sorry.

I was visiting family when my Volvo’s electrical system acted up putting me in a bind because I had to be home in 48 hours. Using Unilocal,I called the highest rated Volvo repair facility, but they could not fit me in, however the owner told me that he strongly recommended and completely trusted Bailey European (building that kind of reputation can take years). Julian could not have been more professional. I had the car towed and they diagnosed the problem, ordered the parts, repaired it and had me on the road in less than 20 hours. I was kept informed every step of the way and the cost was $ 200 less than what the dealer quoted. Thank you Julian and Joseph!

Dropped my Audi off for brakes and another minor repair. They were very busy and still fit me in. The estimate was about where it ended up. Nice guys (both the owner and his scheduler). Reasonably priced compared to dealers (who are ridiculous).

Julian and Joseph are great guys. They really take care of their customers. Best of all and most importantly they stand behind their work. If your looking for an honest shop that puts their clients first look no further than than Bailey European. You won’t be disappointed. I cannot recommend this shop enough. I have friends that go here too and my good female friend said that she was treated very well and not spoken to in a condescending manor. Even she recommended them to her other friends as well. What are you waiting for? Get in here and give them a shot. You won’t regret it. Five stars is not enough!

Had the starter in my Bimmer go out and got it towed there around 3pm. Julian had it ready and done by 11am the next morning! They even gave it a wash! The people are nice and courteous and know what they’re doing. Now I can’t imagine going anywhere else. Thanks guys!

I am always treated with great customer service here. I have had couple of services done here I really like how fast they work on my car. I would definitely recommend anyone to come here and have their car service here. furthermore there really helpful explaining how to check services on the car when you need to check if you don’t know how to do it.

I really wish I got the same amount of amazing customer service as rest of the Unilocalers. Typical shop I guess, you take your car in and they hand it back worse than it was before. My Benz had no issues whatsoever except needing reassurance that my catalytic converters needed replacing or not, they kept my car for 3 days and upon return, my speakers no longer worked after they ran tests on my vehicle. (I know this because my steering wheel was in ‘Entrance Position’ and clock had been reset and showed pixelation). Owner Julian had a look and refused to honor that his shop had damaged them and insisted that they had nothing to do with it and would not continue working on my car unless I PAID them. Contacted Automotive Bureau and am still waiting for my refund, whatever happened to customer satisfaction? Clearly they don’t care and I would rather dig out an extra $$ and take it elsewhere, unfortunate experience and wish the best for the rest.

At the recommendation of a friend, I took my 2009 VW Tiguan here last spring and have returned a couple more times for various car problems. I cannot express how pleased I am with everyone at Bailey. They go out of their way to help you and get all items fixed. Today was no exception and Joe, the service manager, went above and beyond to get my car fixed. I really appreciate their hard work and customer service.
Carlita

We took our MB here for alignment, in cabin air filter and a parking signal that needed to be replaced. We had been looking around for a good mechanic specializing in european cars. Julian was very nice and personable, but we ended up having to take our car elsewhere to be serviced after wasting two days at this place and our car never got fixed. We left the car for a day and when they returned it to us, the alignment was worse than before. So, we took it back to get fixed, which left us without a car for another whole day, and when we got it back it was still worse than when we had initially taken it in. The second time we took it back to have it re-​looked at and fixed, we had to call about every hour since we never heard back from them and should have had our car back in an hour, but had it back at the very end of the day– leaving us without a car for a whole day when it was already an inconvenience for us to have to take it back in the same week to begin with,
However, this place is 3 stars because they did change the in cabin air filter, they did change the light (but did not put in a matching color or correct light — we still have to go get that fixed elsewhere as well), and my husband thought that Julian was very friendly and really wanted to like this place because Julian was so nice.
Bottom line is that we never got done what we needed, we spent several days here and was a real hassle. Julian did offer to give us our money back to go have the alignment looked at elsewhere (which we did have to have it re-​aligned again after taking it here for the alignment).
Seems like a friendly and honest place, however was just not the experience we were hoping for after reading all the other great reviews.
FYI: they don’t do the alignment in house — they send it elsewhere for this service.

I have known Julian since he was a little boy. I first had him service my Mercedes several years ago. I had previously used the dealership shop. When my radio quit working the dealer’s shop charged me $ 95 to look at it, then quoted $ 700 to «maybe» (in their words) fix it. Julian fixed the problem for $ 75. He has done several services since. I highly recommend.

Bailey European is one of the best shops I have ever taken my 2005 BMW X5 to. Julian Bailey the owner himself greeted me and made sure every one of my questions was answered. His service writer Joe was fantastic too. Always communicated with me about what was going on and kept me in the loop at all times.
If you have a BMW or Mercedes I highly without reservations recommend Bailey European for service or any other mechanical work. The handled my extended warranty with no problems and even set up my rental car. My car came back to me fully washed and vacuumed.
Thank you for your fantastic service. I look forward to my next visit.

Julian Bailey is the owner of this great automotive shop. Julian used to work for Mercedes Benz of Fresno and when he left there started a shop with his partner at another shop before moving on his own in this business.
Most all of the mechanics there have worked for either Mercedes Benz or BMW dealerships and they really know their stuff.
When compared to the other shops that specialize in European automotive repair, I have found that they are the least expensive and have never over sold me on items that I really did not need.
I have taken my MB to Julian ever since the manufacture warranty expired.
His business seems to be outgrowing his current location as word of mouth has gotten out to where he is now.
His shop also works on other manufactures, other than just European.

Julian Bailey and his team are great! They really know what they are doing, they are customer-​centric and offer shuttle service an wash your car before you pick it up. I was so impressed with their team.

Jullian Bailey and his well trained staff are the tops. I have a 2009 Mercedes Benz C350 and this is the ONLY shop my baby has ever been to. Jullian, the owner and operator, has a direct approach at letting you know what is best for your car. If you have a BMW or Mercedes this is the place to have your vehicle serviced. The trained staff are friendly and know what they are doing. Do yourself a favor, and peace of mind, take your car to Bailey European Automotive. They work on other cars as well.

Saved at least $ 250 compared to a dealer, plus Julian will stand behind all the work! Took care of our little Corolla, but saw some luxury cars when we were
there (someday, sigh). Highly recommended!