Pep Boys

Summary:
Outstanding service! Friendly, courteous, prompt, honest. These are all words I use to describe Daniel, Andy, and Suk after experiencing their professionalism at Pep Boys.
Pros:
Friendly
Courteous
Prompt
Honest
Proficient
Cons:
None
Details:
On my way to Yosemite, my SUV started sputtering in Fresno. I was pulling a teardrop trailer filled to the top with camping gear, a suit, and a wedding dress. I was getting married later that week.
I called two other repair shops and was turned away since it was later in the day. As I was about to risk the drive into Yosemite with an unknown engine problem, I decided to call Pep Boys.
Daniel answered and told me that he would be able to look at my SUV as soon as the technician, Andy, returned from lunch. A glimmer of hope.
I limped my SUV to Pep Boys and went in to talk to Daniel. He promptly produced the work authorization form and asked me for my keys. There was a slight problem though. I had a trailer, two toddlers, two dogs, and a fiancé who had no desire to stand in a parking lot for who knows how long while the problem was diagnosed.
Daniel was kind enough to recommend a brand new park nearby that I could take the family and the trailer to while they worked on my car. He even drew a map for me.
Well the park didn’t work out and I ended up getting a hotel room for the family, took the SUV back to Pep Boys, and waited for the call of doom.
When Daniel called, it was to tell me that the SUV was fine and that it was just a loose spark plug wire. This is when the angels started singing.
When I picked up the car they only charged me the diagnostic fee, gave me a veteran discount, and wished me a safe trip.
Professional in every way. Thank you.

My review is for the sales team and I’ve never had my car serviced here. I needed a car battery and came across an amazing promo that saved me over $ 50! A little over a year has passed and my car was dying, I knew it was the car battery. I contacted the store and the friendly rep Daniel told me to bring the battery in with my receipt or phone number I used during my purchase. While Daniel didn’t do my transaction the other sales associate was very friendly and gave me a new battery! He did an even exchange even though the price had gone up too! It’s unfortunate some had a bad experience here but my visits have been great!

The DREAM TEAM! I want to set the record straight. If you go to this Pep Boys ask for Daniel or Trevor for assistance and ask that William work on your vehicle. You will not be sorry! Here’s my scenario…
I flew from Seattle to LA to pick up a 1985 Toyota DLX 4×4 that i had purchased online. About two hours into my journey 40 miles outside of Fresno I went over a bump and lost ALL POWER to my new truck. I was beside myself. I called my wife, AAA, and Pep Boys in Fresno where I spoke with Daniel. I told hime the situation, and what I though was wrong with the vehicle and asked if he could help. He told me to tow the truck in and they would get on it as fast as possible. Unfortunately by the time I got to Pep Boys they were closing in 45 minutes and told me they probably would not get to work on my vehicle tonight. Totally understandable! Hey life happens. I left my truck with them and got a hotel room for the night. The nest day I went back to Pep Boys around 10:15am. Trevor told me exactly what was up with my truck. They were on it, and that I should be back on the road with in the hour. He quoted me a estimate of $ 150.oo for parts and labor. That sounded more than fair to me. They finished up with the truck in about an hour and for $ 25.00 less than the estimate!!! Every employee I encountered at this Pep Boys was more than professional and helpful. They bent over backwards to get the job done fast and done right the first time. The fixed my truck faster than I could have imagined and for such little money. The only down side to this is that I live in Seattle and not in Fresno. So if you live in Fresno and need car work done hit up Pep Boys and ask Daniel or Trevor for assistance. And make sure you insist that William service your vehicle. Professional, Courteous, Helpful, and Fast. What more could you ask for from your DREAM TEAM?!

Made an appointment for an oil change and alignment at 11am today. When I arrived I was told it would be about 1−½ — 2 hours. No problem! Went to Costco and grocery store, returned at 1:15pm. They had NOT even started yet. Seriously!?! I should have left then but didn’t. They took the car back and came got me from waiting area at 2:15pm and said oh sorry we could only change your oil. The alignment machine is broken. WTH!!! So I seriously just waited over 3 hours for an oil change. Thanks Pep Boys. You stink!!!

The WORST customer service. Dropped my car off and was told I’d get a call in an hour to go over what needed to be done, 4 hours later I called them back and was told they were almost done with the diagnostics and would call me back in 15 minutes. It was another 1 ½ hours until I got a call back. Lots of excuses, no real answers or apologies. I would never go back.

I had an appointment to have the oil changed on my vehicle and when I returned an hour later it was still sitting where I left it. The manager told me that he would take care of it when I returned. I returned today, left my car again for an hour and again, the car never moved. Ridiculous!!! Don’t waste your time shopping or having service done here. Ironically, no one answers their customer care line. Either they are too busy with other complaints, or they just don’t care!

replaced the brake pads myself about three years ago. My truck started making the most godawful grinding noise. I knew it was bad. Pep-​boys replaced my fuel pump a few years ago, so I went back. After inspecting the truck, Blane gave me the price… I was looking at almost $ 1000. Needless to say, I was shocked, but I knew that it needed to be done. (Blane took me to the truck, where we could see the metal shavings and leaking break fluid.
I searched my smart-​phone for any online coupons I could find (they actually saved me a bundle on my fuel pump last time). I could only find a few, and they did not help much. Blane then said «let me see what I can find.» He then found a deal which lowered the price SIGNIFICANTLY! I have never had issue with any Pep-​Boys products, or the competency of their mechanics. I go back, because it is the customer service I appreciate. I received THREE calls after my service, just to make sure I was happy and satisfied. Thank you Blane, and the entire staff at Pep-​Boys Fresno. I will return, and recommend you to all my clients and friends.

Bait and switch tactics by the guys in front. Beware this place will rip you off.

Amazed by their customer service! Came because I received a coupon in the mail for an oil change… Great service. Quick. Most likely my new destination for oil changes.

Good customer service! They put the wrong oil in my car, but replaced it asap at no charge when I brought it to their attention.

Its seems like everytime i come to this P/​B, they have to order what I’m looking for! They don’t carry a master cylinder for a Ford!!! WTF! The other places in town carry them!!! They have the usual stuff IE (tune up supplies and oil). The only reason i ordered it cause it was $ 25 cheaper than the other places and i wasn’t in a rush to have it. The staff was really nice and helped me quickly!!! The store is clean and well organized.

Very honest and friendly service counter. The store is large and stocked with pretty much anything you need. They had what I needed in the store and were able to inspect and install new brakes in less than 2 hours. They are quick to update you and let you know the whole story. I guess I should say that I let the rep at the counter know that I am very familiar with my vehicle (I knew the exact wear on my brakes and explained what I knew I needed, their inspection verified this).

great customer service