Carpets Plus

Mike did a great job installing laminate flooring throughout our kitchen, dining room, and living room, as well as tile in our upstairs bathroom. Customer service and quality were both excellent, and Kim was very communicative throughout the entire process. Cost was very competitive and installation was completed ahead of schedule. We’re very pleased with our experience and won’t hesitate to recommend to our friends!

This has been the worst experience we’ve ever had with contractors. First, they advertise that their family does the work. The morning the project began, a couple of men who didn’t speak English showed up at our door who were clearly not related to the owners. About an hour later, Kim showed up and said that these guys were going to take care of the flooring project and that they were «the best flooring guys in North Carolina» and were from another company because their own workers weren’t available. That was okay until I found the guys laying down the flooring directly onto the cement foundation without a plastic moisture barrier. Thankfully I caught them when they had only made it through half of one room, but that delayed things and made us worry about their capabilities. The next morning I called Kim to ask her about whether she really believed these guys knew what they were doing because I had also discovered that they were installing the flooring such that there were significant gaps, causing the flooring to have a sort of bounce. I had been very clear that however it needed to happen, we wanted to be absolutely sure that the entire job was done well and there would not be any areas with «give» so we would walk on the floor and it would feel solid and sturdy, not bouncing because of a variance in the foundation. I was assured repeatedly that all would be to our liking and that it would definitely not be a problem to have the flooring totally solid. When I called her that day, she rushed me off the phone, saying she was going to call their manager to make sure that they were doing things with quality in mind and that she would call me right back. She never did call me. We were told the job would take two days, but for sure would be finished on the third day by noon. They didn’t «finish» until the third day at almost 7pm and they were rushing and noticeably upset at how long the job was taking. They left a mess behind them, making it clear that they were under pressure, not to do a great job, but to just hurry up and get out. There are so many problems with our flooring that now we have to call in another company to come fix everything. Throughout the project, the guys would ask us to tell them what to do. They cut baseboards at strange angles, scratched up newly painted walls, scratched up the brand new flooring as they fumbled to get standard closet doors on tracks, damaged two closet doors, left many areas with a bounce in the flooring, left a couple of areas where the wood is in too tight so it’s bowing upward, left gaps between wood pieces so many areas ended up with wood filler in them unnecessarily, and many areas have clearly been just rushed through to get out of here but left a low quality signature on it. After many phone calls and emails to Kim to try to get them to come fix all of the issues, I finally got one email back, assuring me that it was at the top of her priority list and that everything would be fixed immediately. A guy was sent over one day to fix things and he was doing a good job except he left before he finished and broke a sliding mirrored closet door as he tried to put it back correctly. I later had a handyman come help remove the broken door (the guy just left the shattered glass everywhere in the bedroom and said nothing) and as he did, noticed that they had tried to squeeze the door into a space that was too tight and it has a very obvious adjustment piece that could have easily prevented the door from breaking. This was the second door that was damaged and we had to spend $ 450 ordering replacement doors. The manager for this sub-​contracted company just said to me, «I don’t know what to say. We don’t like to take doors in and out. We are done with your house. I’ll call Kim and have her get in touch with you to arrange for someone else to finish. My guys are all booked up.» Needless to say, no one has called me and that was more than a week ago. It’s been an unending nightmare and I wish I’d told them to leave with the first big mistake of trying to lay flooring down without a moisture barrier. They clearly are not «the best flooring guys in North Carolina.»

Zero stars if Unilocal would allow it. Where is my repair carpets plus??? It was promised over a week ago. BEWARE!!! Do not do business with these people. Lady that works store front swears at you when you confront them about not answering your calls and giving you the run around. She makes excuses for her poor customer service, the owners customer service and their inability to do the job they promised. Have filed complaints with BBB. They also will tell you they’re going to fix your carpet (with no mention of possible fees) then come to your house, pull up your carpet then tell you they aren’t putting it back in until your pay them. Shady shady shady. DO NOT GIVE THEM YOUR MONEY. Horrible customer service. The people who install their carpets take smoke breaks every 20min. Dress unprofessionally and are very rude. An extremely unprofessional company run by people who do not know what customer service or good, quality work is.

Was hoping to rent a bissell carpet cleaner from a local business but apparently they do not stay open per the operating hours. Unfortunately, I will have to go to Lowes this time to rent.
I will give them the benefit of the doubt and give them one more chance.

Frank and Joy are great! Excellent customer service and better quality for the money than what you can find at big stores like Lowes or Home Depot.