AT&T

If I could give 0 stars I would. I have been trying to get Uverse for about 2 – 3 months and every rep I talk to says that it’s not available (lies, all of my neighbors have it) or that the ports are full (another lie, since I talked to an installer who was adding service for a neighbor THE DAY AFTER I was told that nothing else was available).
My frustrations run long and deep and are detailed in this video. Enjoy!

they make me wait for half an hour at least all the time. The last time was the worst. I had to wait for more than an hour to even get my name called

WORST CUSTOMER SERVICE. I’m not usually one to post a review, but this experience was absurd. To start off, me and my friend arrived at 8pm to work out some issues with my phone. It ended up taking them nearly an hour and a half for them to even see us when they told me the line would probably take abut 40 mins tops. On top of that, the store closes to new customers at 9pm which is understandable. However, at around 9:15pm, my friend stepped out for a moment to get some work she had to do from the car. When she came back 5 mins later to the locked door, the store manager walked up, OPENED THE DOOR, and told her nobody could walk in past 9pm-​store policy. Even though he had seen her in there before, and after she explained she had just stepped out for a moment to the car, and that we had ridden here in the car together, he restated again there was absolutely ZERO allowance of people back in the door past 9… even though he was the one in charge… She wasn’t buying anything or doing anything, just keep me company since I was her ride… So she was forced to sit outside the store window for the next hour until the mosquitoes got so bad she had to sit and wait in the car-​THANKFULLY SHE ALREADY HAD THE KEYS SO I WOULDN’T HAVE TO STEP OUT TOO. Absolutely ridiculous and avoidable situation and the most demeaning of customer service I’ve ever experienced… I would suggest any alternative one.

I just wanted to give a quick shout out to this store for their exceptional service. I was at the store for quite a while today, dealing with many hiccups as I tried to set up my new phone. They were truly helpful, patient and supportive throughout the entire experience. Albert and Peyton were a joy to be around, and I appreciated their help immensely!

A bit slow. But it’s better than the one next to the mall. But from now on, I’ll stick to the store in Middleburg. Thanks Charlie!

Not the best customer service. Came in wanting to upgrade my phone, left wanting to cancel my contract.

I was dreading coming to the AT&T store today– there’s always a ridiculous wait time, and I had a fairly complicated issue to sort out. We were greeted and helped immediately by Mark Cox. He was very helpful and informative (in addition to making a change to my personal account info, we added another line and changed the plan and signed up for the Next program), answering all our questions and providing us with different numbers for all the scenarios we asked about. He explained everything in great detail and gave us time to discuss our options without making us feel rushed or pressured to sign up for any certain thing. He also gave us his contact info and assured us that he could help us with any further questions we may have. We purchased cases for the new phones and he put them on for us, got everything set up, etc.
We also needed to get the social security number changed on my account, due to an error from the first AT&T store that I set up my account with. He apologized several times for the hassle and got everything squared away for us very quickly and easily! This has been the first time I’ve dealt with someone at a wireless provider without wanting to pull my hair out. We will definitely go here and work with Mark again when we need to.

Not trying to take this out on the Gainesville store but I have never been treated so badly from a company. AT&T SUCKS.

They need more staff, their wait time is horrible.
Thank god I’m off contract. Closed my AT&T account.
Switched my iphone over to StraightTalk, and my wife and daughters phone over to Tracfone, since they don’t text or talk much. Reduced my monthly charges from $ 130 per month (old contract) to $ 60 per month. New contract with new phones would have raised my costs to $ 180 per month, ouch and no way.

The customer service at this branch is excellent! Rich Mead, Chris, & a fee others have gone way beyond the call of duty if I have a problem– whether I need help with billing or hardware, they ALWAYS take care of me. I’ll never buy from a box store again!

This ATT store is a trip. The wait times there lately are RIDICULOUS. I waited about 45 minutes to «see a consultant» and he was so focused on pushing accessories it was out of control. It seems like there are 10 guys walking around, but only 3 are helping customers. I much prefer the store off of Newberry road on 62^nd.