Eastern Performance

Absolutely and completely satisfied with the service that EP provided me. I had a starter replaced on my 2006 HD Softail and everything from start to finish in the service process was excellent. I know that if I took the bike to a HD dealer for repair the price would have been more than double!
Highly Recommended!

I ordered some parts, and the wrong stuff showed up.
Three emails later, requesting a phone call back, which never came.
Long story short, they acted like they were doing me a favor by refunding me, but I had to pay for the shipping ($ 31), and told me that i «need to know what I’m ordering before I order it.»
I definitely know the difference between a fork slider and upper shroud.
Weeks later, I finally received the rudest email ever from their «customer service» broad.
Basically, crap service, employees and management.
There are WAY too many other quality places to play games with clowns like this.

So I ordered a set of rims and tires from EPC. Initially I was having a tough time with the order due to a defective tire. However, Brian at EPC sorted things out and doubled my refund for out of pocket expenses that I wasn’t responsible for. Good customer service and it’s nice to see they actually care about the customer.

I bought an off brand set of saddlebag hardware from Eastern Performance online. When the order arrived it was missing screws, probably because it was packaged very poorly and screws had fallen out of the package because they were loose and not in bags. Yeah, I could just run to the store and buy the screws, but I already paid for them so I asked Eastern Performance to send them. I sent one email… no reply, two emails… no reply, third email… I got a shipping notification from an automated system. The screws arrived a few days later, but they were the wrong screws. I went to the store and bought my own screws. My locks were still on order with the local dealer and arrived yesterday. As I went to install the locks I discovered that the screw holes on the right side latch are not threaded. They are threaded on the left side, so this isn’t a matter of a different kind of part or anything, they just didn’t thread one of the parts for some reason and sent me a defective part.
I sent an email asking for return authorization, and I received an email back the next day with nothing but an email address to someone else in their organization. No indication of who this person is, or whether or not they have forwarded my request to that personal. Literally, only the email address in the text of the email. I’m pretty floored at their unprofessionalism. I have emailed that person, and I’m hoping to get someone with a shred of professionalism. I’m starting to feel like I am going to get stuck with a worthless set of latches and hardware.
I’m disappointed more than angry. It frustrates me when anyone doesn’t have the courtesy to respond to customers, and won’t back up their product.

I love this place! Friendly and knowledgable staff makes purchasing upgrades and getting repairs pain free! Definitely a great place to shop! I will keep coming back, over and over again!

I called to Price a new starter for my Harley, and was told they would need to look at the bike to confirm the cost: no quote. Three days later they call back with: needs a new starter and a price about $ 150 more than other shops. Told them the quote wasn’t competitive and would pick up the bike. When I arrived they tried to charge $ 118 for troubleshooting. I told them the bike wasn’t fixed and I had not authorized any work: calmly stating facts. The owner hustled over and in a Combative manner stating get your bike and get the HELL out! And DON’T EvEr come back. Not a professional sales shop and would avoid dealings.

I went to Eastern Performance to buy a gift for my husband. The sales person there was very unfriendly and treated me like I had no business being there. I continued with purchasing the part (a surprise for my husband) the man looked it up in the book and assured me that the part would fit my husbands 2012 Road Glide. Not 2 hours after I got home the phone rings. My husband answered and it was the salesman. «The part your wife bought won’t fit your bike.» Wow! Thanks for selling me the wrong part, treating me like crap and ruining the surprise a**hole!