Absolute Beauty of Garland

This is the first time I have ever posted a negative review about a merchant and honestly I am pretty easy to please. However, I felt compelled to share my very negative experience with Absolute Beauty of Garland. Bill did my permanent eyeliner and I was very pleased with his work. I was scheduled to get lip liner about a year ago when there was a misunderstanding about a cancellation that left a very bad taste in my mouth. I did not complain at the time, I just decided to take my business elsewhere. Here I am a year later and still wanting to get my lips done. I decided to give them another try. In my 46 years on this earth, I don’t recall ever having such a rude, unprofessional communication from a merchant. Judge for yourself. The verbatim, unedited text exchange appears below:
Absolute Beauty:
«Hi Lisa… touching base about your appointment for Friday. Remember that there is a $ 50 fee from the last appointment that you had and didn’t make and that will need to be paid before you come this time. Thank you and look forward to hearing from you soon.»
Me:
«I am going to see if I can get a refund on my groupon. I feel there was a misunderstanding on the cancellation of my appointment. I let you know a couple of days before that I would need to reschedule due to not being able to get my acyclovir filled in time for the appointment. I not sure where the disconnect was. I felt the imposition of the late fee was unfair. I really like Bill’s work and this would be my second procedure with you guys. I am disappointed you would not be flexible given the circumstances. I have multiple procedures I would like to have done and know several others I can refer. I have been hesitant due to the misunderstanding on the cancellation. I am not sure why you would give up repeat business plus referrals over $ 50. If you can be flexible and waive it you will get it back many times over and avoid negative feedback to potential new customers. If not, then please cancel my appointment and I will seek a refund on my groupon. Thank you for your consideration.»
Absolute Beauty:
«Okay, in the first place, you are admittedly an existing customer, so you are not eligible for that Groupon, as stated on the Groupon itself. In the second place, you did not give ample notice about rescheduling your last appointment a year ago, or I wouldn’t have been sitting at the shop waiting for you… thus the reason for the no-​show fee… you cost me money and I will be glad to pull communication from that time, if necessary. Further, it has been more than 2 years since I worked on you, so what is it you are saying about referrals? Lastly, I really do not appreciate the veiled threat of bad publicity because we are sticking to our policies and YOU are in the wrong. Quite frankly, given the text I just read, I think it will be in my best interest if you took your business and attitude somewhere else. I am going to cancel your appointment and wish you luck. Please don’t contact us again.»
Me:
«I was actually referring to publicity among my friends and colleagues. I think if you pull communications from that time instead of going by memory, you will see that I asked you to reschedule at least 2 days prior. I was not rude to you so I don’t appreciate your rudeness. I waited more than a year to reach out to you again because of the late fee. I thought I would give you another chance. Don’t worry– I will not contact you again.
Absolute Beauty:
«So, I don’t get what part of that response was «rude», simply matter-​of-​factual. And I did look at communication from that time, and will stand by the facts… the truth. How, exactly, do you think I knew who you were and that there was a no-​show fee? And, lastly, thank you for not contacting us again and best of luck.»

read all the other 22 bad reviews before you make an appt.. dont know how i missed them and only read the 2 good ones. wow. be truly aware of beth!!! only reason i gave a star is to post this review and beware beware beware of beth !!! had my lashes done by beth and she said she didn’t have my size lashes but bigger. she put them on and when i got home couldn’t wear my glasses. they kept hitting. asked her to fix them my size. she didn’t answer and very bad etiquette. save yourself from a crook. Beth’s not professional & Im not a happy customer at all. she ruined whatever good lashes Idid have and put size she wanted on me & have gaps & overload on some parts. See pictures. I showed some other place the lashes & what beth didn’t respond to my messages and agrees with bad etiquette. thank goodness still good businesses around texas. Don’t often complain if I’m not happy about something. But when there not willing to make it better. I certainly want others to save themselves from a BAD EXPERIENCE WITH BETH.

The first time I went there I had a good experience with Bill. He is an excellent tattooist. However his wife Beth who runs the show with an iron fist and with a corporate mentality is impossible to deal with. She is only interested in money and not in service. She could care less is you are satisfied with their services. She only works by appointment and its AOK if they are late but if you are late then it is not ok. They never answer their phone so you can never talk to them. Only if she calls you then it’s ok. If you want to book something and it is not on their list in the manner that they have it listed then you get a call from Beth saying you don’t know what your are doing. She is just downright rude. She is also a cheat. I had a living social coupon that I bought for $ 85.00 and she marked it as used with living social and I never used it. Why??? because she said she needed to charge me $ 50.00 for a no show appointment even though I explained to her that I had an emergency. So, she stole $ 85.00 from me and I got no service from them. I GOT ZIPPO and lost $ 85.00. STAY FAR FAR AWAY. KEEP YOU MONEY. THERE ARE FAR MORE HONEST BUSINESSES OUT THERE. Don’t let it happen to you.

In response to Beth, I actually got there around 3:45 to give you extra time, complete paperwork, etc. This is just me assuming there was paperwork because you never told me anything about paperwork, no beforehand things to do, etc. We spoke via text and never actually spoke on the phone. You sent the information via text to go to your scheduling site to schedule appointment. Per the scheduler, it would take an hour and thirty minutes. Which is what I alloted for, when it was getting close to 5:30, I told you I needed to go and that I did not see anything and you stated that they were just swollen and that I would see it once the swelling went down. Swelling went down and nothing really to see. Anyway, once I contacted you to ask about options, your customer service was very lacking and rude. Other consumers, please beware!!! Do not give your money to this business in my opinion. Because, that is exactly what you would be doing, giving money and not satisfied!
Consumers –
I have had two people contact me from this site. One that had a service done and was very unhappy with the outcome. Then another person that wanted to know about my experience and decided to use another artist. If you would like to contact me directly please fee free to do so. This is not personal, I was just unhappy with the outcome and customer service.

Beth did an AMAZING job on my lashes. They are exactly what I asked for, and the placement is so close to the lash line! I have had eyelashes done once before by another place and compared to Beth, they were terrible. Also, she is sweet and makes you feel comfortable.

I had my eyeliner done here, by Beth recently. I have many many regular tattoos, but this was my first cosmetic tattoo. I booked through groupon, and when I showed up it seemed like they expected me, so I had no scheduling issues.
The shop was clean, and nicely decorated. I saw nothing alarming or unsanitary there. Beth was very nice, and reviewed the dos and don’ts with me before hand. She also reviewed how I would like my eyeliner done, obviously, before starting the process.
It is a little nerve wracking to sit for 20 minutes while the numbing gel takes effect, but I’ve watched many youtube videos on the procedure, and they are all the same in this aspect. Beth told me what she was doing before she did it, which was comforting to me. I felt comfortable and as relaxed as possible.
I used a groupon, and the groupon apparently paid for the line through the lashes, but an extra line along the top, was an extra 35 $. This didn’t bother me much, as it’s still a discount from a lot of the other places I’ve seen. It would have been nice to know ahead of time. I’m also very happy I decided to go that route, because it came out just perfect.
Overall, I would go back again if I ever decided to have another permanent cosmetic procedure.