Modern Mechanical HVAC

Unprofessional company. I had an appointment to have my heating unit fixed on a Friday morning. I was not going to be home, so I agreed to leave a key under the mat. I received a call stating that a service technician was on their way Friday morning. I then received no other communication from the company again. I got home Friday evening and there was no work order, note, or any other indication that anything had been done. I had no idea if my heater had actually been fixed or not. I called their office but it was after business hours, so I left a message on their emergency number. Never received any callback. I called their office again Monday morning and finally was able to get confirmation that the heater had been fixed. I’m not sure why I, the customer, have to figure out for myself whether the work had been done. Completely ridiculous.
*In response to owners post:
I was in contact with my property manager throughout the weekend. She also made attempts on my behalf to figure out if the work had been done. Her contact at your company had no clue.
I don’t need an invoice to tell me that the work was done — a phone call or note would have sufficed. Also, when a technician was out initially to diagnose the issue, he left a work order/​summary of what needed to be fixed with me, so you can see my confusion.
It sounds like you may be insinuating that I did not in fact leave a voicemail at your emergency number. I did leave a voicemail on Friday evening, per my property managers advice. It’s convenient that you can’t find it.

With these folks tou really get great service. I have used them several times and they are always professional and best thing is they show up when they say they will. They do a great job and fix the issues. Some people think they can fix a 30 year old machine and have it run like new. They’re good, but not miracle workers.
No one will work harder for you to fix your issues in the most time and cost effective manor. Highly recommended.

I purchased a home built in 2005 and discovered that the AC was not cooling upstairs. The Realtor (seller’s agent) at Fonville Morrisey in Raleigh stated that the home came with a Warranty by HSA. My fear was that HSA would send some hack out to just dump freon in the system and call it a day. I hired my own licensed contractor and he came out and determined that the evaporator coil was leaking. Back and forth with HSA — LONG, unacceptable hold times and they send out Modern Mechnical out of Garner, NC. Sure enough the clown put freon in the system and two days later it was gone (imagine that?) He tried something else and it too failed. I was getting nowhere with HSA other than the run-​around. I finally had to get our local ABC problem solver to address the issue. Funny how HSA fixed it after the media got engaged and threatened to just have it fixed and file a claim in small claims court — (which I seriously would have done) Come to find out that is is widely known that no credible HVAC company will subcontract for HSA. Good companies partner with good companies and don’t take shortcuts and do the right thing the first time.

Called Wednesday July 2^nd via American Home Shield warranty and they got here around 6:30 pm Monday July 7. Took about 25 minutes and they had it back running. We just had to wait 5 days for their arrival.