American Eagle Outfitters

Be very careful when the associates offer to place an online order. They were out of of a pair of jeans so they offered to order for me free shipping via online. Of course I said sure, because that sounded great and hassle free!
Not only did my jeans never come, but I found out that the order had been cancelled a few days after they placed it for me. Apparently, they can order for you online, but there’s no guarantee that it’s not out of stock online as well. So basically, you «might» get it, even though they charge your card in store.
This whole experience has been a complete nightmare, let’s just say it’s been almost a month and I’m still waiting to get reimbursed for that order. I’ve had to go back-​and-​forth with their customer relations 4 times now. When I went into the store for their help, they did not want to help me. They made me feel like this was my problem, which is not fair because they were the ones that convinced me. Not to mention, not once did they mention there was a chance that an order could get canceled at any point in the process.
So long story short, IF I choose to shop there again, I will never have them order for me online. Awful customer service via store and phone…

This location for American Eagle is great. The people working here are all really helpful and the selection is great. The store is well laid out and it is easy to find what I need. Both times I have gone here I have had very helpful sales staff and been able to find what I want in my size.