HH Gregg

Something you should know about the extended warranty sold by Gregg. We paid $ 599 for a five year warranty on a 70 inch Sharp flat screen TV. We had a problem with our set and contacted number provided on the warranty brochure. The next day, a Thursday, I was contacted by a repair shop on the south side of Chicago. I live west of Geneva Illinois. The next Saturday the repairman came to my home and told me that my warranty does not provide coverage to take my set off its mounting on the wall. The following Monday or Tuesday I was advised by this repairman that he advised Gregg that it would not make economic sense to repair the set. I called Gregg and they told me they received the information from the repairman and they needed approval before they could replace the set. I asked when I could expect the set to be replaced. They advised me it would take two weeks. They could only say that they have a lot of claims and this is standard. The set was installed over three weeks after the old set was removed from my home. Also, I was required to pay for the sales tax and installation even though the contract stated they would pay for these items. I called this to the attention of the store manager by the name of Larson. He left to check something and came back stating that my set was being covered as a lemon. I told him that my set did not fit their definition of a lemon in Gregg’s own contract. That did not concern Larson. I mentioned to my wife that we should just get this over with and that we would take legal action. Larson heard this and told the two other sales rep listening to this and told them to walk away and not to continue the process of replacing my TV. So, apparently if one exercises his right to a legal remedy you are denied the contractual rights under the warranty. Incidentally I read the contract under the lemon provision and it indicated that Gregg would pay the sales tax. Also the five year warranty you purchase is not really a five year warranty. The first year is covered by the manufacturer so Gregg’s coverage does not start till the 366^th day of your ownership of the product. Then, if your unfortunate enough to experience problems with your product requiring replacement on the 366^th day or later, the warranty is no longer in force. I read the contract and this is in the contract but no one told me about this provision when sold to me. Also, the contract given to you is so small in print that even with the aid of a magnifying glass it is difficult to read. The only thing I am thankful for is that this situation occurred before I purchased all new kitchen appliances. Another store got this business.

Would give them a negative 10 if possible. Bought a washer/​dryer by Frigidaire from them. Had a problem. Went into store to ask for guidance. The young man told me they don’t service and I would have to contact manufacturer. He curtly told me to find the number in my operators manual. His attitude was one of «bite me!» I called manufacturer, after 5 minutes of pushing buttons, I was told to go to a repair company in Bensenville. I called them, after more push buttons, I was told I needed a work order from Frigidaire. Told them Frigidaire sent me to them. Can’t do anything w/​o a work order. Call Frigidaire. Frustration!!! So, I called HH Gregg in the Geneva Commons. After many more button pushes, I was transferred to Frigidaire. I never did talk to a person at HH Gregg. So, I drove there one more time, only to get the run around. Won’t buy a Frigdaire and certainly won’t go to HH Gregg. They simply don’t care once they get your money. Save your time and shop elsewhere.

Awful customer service!
About 2 months ago, we bought an expensive dryer and was told that we would receive a $ 100 rebate back in the form of a gift card. What the sales rep neglected to tell us was that it was a card to use at HH Gregg!
We were not too pleased but decided to make the best of it, so we found a Cuisinart Toaster Oven online. We went to buy it and then oh, the fine print stated that the card could only be used in store only! SOB!
We headed down to this location and surprise, not only did they not have the model we wanted, but their selection of everything was awful. The lackluster help from the store manager Michael Kalish, which just so happened to be the same manager we dealt with when we purchased our dryer, didn’t help the situation either. He didn’t even bother to show us what comparable items they had in the store. Little did he know we were also going to purchase a $ 500 Weber grill. His loss of a sale! We will NEVER shop at this store again and will stick to Lowe’s and Home Depot any day

Bought a Samsung 65″ curve from them on 10/​12/​2014, they clearly stated that we had a 90 day price match that and I quote «Included Black Friday». Just got home after trying to get them to honor that and they handed us a piece of paper that said the week after Thanksgiving did not count, and on top of that the paper stated effective 12÷1÷2014 and were not even to that date yet. When we purchased it no paper was offered or given with these rules. Now you cant use that to sell a product and then deny it. And why would we of even tried to do this if they would not of stated it to sell the TV. Samsung TV great! HH Gregg not so much.
Tim & Jill Sniezek

I order a full kitchen combination (refriderator, stove dishwasher and microwave) all which all had rebates. About a month later i got a call that the stove was discontinued that they would find another one and not to send in the rebates until everything was in. After several call and another month go by they finally got it and delivered it. But when I sent in the rebates i had nothing but problems. The managers were rude and unsympathetic and kept pushing the problem to one another with promises to call back but never did. Finally i got a hold the manager by calling them and they begrudgingly finally took care of it. The prices seemed good at the time but the experience is not worth it.

Three times I have tried to come in to this store and purchase an item. Three times I have left upset with the customer service I received. They told me they would not price match a site that their website stated that they would. Go to Best Buy they know their stuff and follow thier price match policy.

Might give them another chance, but they did not seem to be prepared whatsoever for Black Friday. ONE person manning the Cash Register island, and he was even having to field incoming phone calls as well while checking people out. The place seemed pretty chaotic, but more due to their disorganization, because it wasn’t even overly busy in there!
All I had to buy was a coax cable, and I waited in line for 20 minutes, and I was only the third person from the front when I got in line!

Customer for life, got a new laptop, 31 days later the mother board fired up. Took it back to the store, that model was discontinued, however they gave me a better PC in exchange, was very happy, Thanks

This was my first experience here and I’m very impressed. I went to buy a dishwasher here because they had a deal with free installation, delivery and removal of the old dishwasher when you buy a Samsung. I bought one quickly with no hassle and it was delivered. When the dishwasher arrived, he told me that the one I had purchased would not work in my kitchen so he took it back. I decided to check out other, well reviewed brands at various stores before returning to HH Gregg to get a refund. I found an open box Kitchenaid at Best Buy for a little more than the original Samsung. They claimed it was marked down by $ 150. Went to a half dozen other stores before returning to HH Gregg. They had the same dishwasher, new, for the same price as the returned one at Best Buy. Both stores had free delivery, but HH Gregg offered me free installation as well. The customer service was great and the price was outstanding. Make sure to bring comparative prices as well.

Horrible service. Feels like old style slimy commission sales people. Guy too busy on the phone to cashier my purchase. Stood there waiting for 3 minutes and did not bother to even say «i will be with you in a moment». Costco has 3 more years on extended warranty for $ 200 less!!! Need to take a shower after dealing with their cheesy sales people.

HH Gregg is located in the former CompUSA space at Geneva Commons. As a geek, I was excited about a new electronics retailer coming to the Chicago area. As soon as I hit their website, my enthusiasm was tempered. Pricing was just OK, and there wasn’t much selection. Unfortunately, the retail stores are the same way.
The right half of the store consists of appliances, the left half and the rear are electronics. The TV selection is huge, with dozens of televisions lining the walls. I’ll definitely go to HH Gregg the next time I am looking for a TV. There was also a decent selection of laptops and tablet devices. Not much in the way of computer hardware/​accessories. Only three digital photo frames. Sale prices were good, but regular prices were only average. The store was clean and there were lots of employees around. If you need help, I doubt you’ll have a hard time finding someone. However, I was a bit annoyed to be greeted by three employees during my first 45 seconds in the store. At least they didn’t follow me around like the vultures you’ll find at Fry’s.
Summary: A good shop if you are looking for a TV or if they have a sale on an item that you want. Otherwise, Walmart, Best Buy, and internet retailers will offer better selection and pricing.

Located in the Geneva Commons hhgregg provides a welcome alternative to the other appliance and home electronics retailers in the area. Hhgregg sales staff are better educated than the other big box boys in the neighborhood (Best Buy, Wal-​Mart, Sears, Lowes, etc.) and provide a personal shopping experience. You are greeted as you enter each department and that sales person is with you (as close or as far away as you want) to help you choose the right product to fit your needs.
They offer installation services for just about everything in the store, so if you drive a motorcycle, and want a 60 inch TV they can take care of you. They also have a price match guarantee and will meet, and often beet any competitors pricing.
With the excellent service they provide, the wide variety of products, and a sales team that is eager to help, I give these guys a 5.