Brewer and Stratton Property Management

There is plenty of property management companies out there… if you have bad credit there’s one that won’t even check your credit. But Brewer and Stratton is one place I would not recommend to anyone. The house we moved into was first off filthy and damaged. After moving they blamed us for all of it even though it was on the move in paper work. Feel free to message me for more details and the documents to prove it. Just don’t give them a dime cause they will take the whole dollar.

What started simply as an overlooked application by this company, has resulted in numerous emails blaming the customer. Where has customer service gone and when has it become acceptable to not do a job you are paid to do?
A coworker and myself submitted rental applications to this company. After being told that nearly every property we were interested in was already taken, we gave up. Our applications were never processed for any property so we asked for a refund of the fees. How dare I!!! After numerous emails between their senior agent AJ and i, it turns out that someone told him that we were rejected. I asked for information regarding this and non has ever been produced. Then, after a complaint to filed with the BBB, I receive numerous emails station get they will refund the fees out of «good faith» if I simply remove our compalint.
The arrogance and sheer lack of customer service are what set this company apart from others. I’ve never experienced such a strong desire to blatantly shrug off responsibility, blame the customer and in every turn talk down to someone.
Hey, Brewer Stratton, why don’t you try learning some basic niceness and politeness… or just keep stealing from people and blaming them for you taking their money. Whatever makes a better story at the golf course.

Brewer and Stratton has been such a pleasure to work with over the last few year managing my rental properties. My property manager is great to work with and they always help me out whenever I need it with a fast response. I have several properties throughout the Valley and they are always quick with filling my rentals with quality tenants and making sure any issues with my homes — ie: maintenance, repairs, etc are taken care of with a quick turnaround. I have referred some of my friends to them as well who have also been happy with their services. I am so happy to have found them!

As a tenant you are their lowest priority. I was a tenant for over 3 years. I was told with 17 days notice that I would need to move out by the end of the month. They said that the owner wanted to sell so I couldn’t extend my lease. They were unwilling to give me any extension even though I was given extremely limited time after being a tenant for such a long period of time. Then come to find out, the owner wasn’t selling! They are re-​renting and increased rent by almost $ 200. I’m sure they’re great if you’re an owner, but renter beware! LIARS

Great company to work with! Alyssa Leonard was so helpful during the time we had our home rented out. I can’t say enough great things about her and her company!

I attempted to get a property in Mesa through this company, and I should have seen my first red flag from the first phone call that I «attempted» to have with the listing agent. When I tried to call them from the number that was listed on Trulia, I tried to verify the person I was calling by saying, «Hello, is this {firstname} {lastname}?», to which they proceeded to hang up on me. After talking to some other people later, they suggested that they are probably trying to dodge debt collectors.
I tried to play it off, as the place looked interesting, and emailed the listing agent, saying that somehow we got disconnected. I was sent an email the next day about the property, but when I tried to ask for a showing, I was given a digital option so that I could see the property myself without anyone else there. This should have been my second red flag, the lack of trying to actually «sell» me the place by being there to showcase it.
When I did this digital option of viewing the property by myself, it cost me $ 0.99 to get the code to open the keybox (which is a small price, but annoying), and when I entered the place, I was greeting with an overwhelming cat urine smell from the living room. The carpets were stained, only some of the windows had blinds, the AC unit was crusted over with calcium and past warranty, there were still small piles of personal items from the previous tenant left in various places, and the stove looked like it hadn’t been used in quite a while. For the space that was being offered, I could see why the rent was so cheap for it.
Against my better judgement, I decided to put in an application for this property, as I found out that they were going to replace the carpeting. All of the documentation and handling was done through email. There was no human interaction other than 1 phone call, which I had to initiate in order to find out how to apply for the property. Every signature was done as a digital signature. As such, there was no one there to help walk me through what I was signing or what I was liable for. This comes into play later.
The deposit for the place was $ 695. They would not accept a regular check or even an online payment (which seemed weird to me considering how everything else was being digitized). They only accept cashiers checks or money orders, which, again, is annoying. I decided to go ahead and give them the money for the total move in costs so that I wouldn’t have to do the cashiers check again, which amounted to be a little under $ 1700 with management fees, pro-​rating, and an administration tax of 4% in order to do maintenance and municipal services (which to me, should be included in the rent, not seperate).
Since I was unable to delivery my check to their office during business hours, I had to use their drop box to delivery my cashiers check. After I had done so, I did not receive any confirmation that the money was received. After 2 days, I had sent an email to the agent making sure that they had received the funds. Later that night (9pm) I received a response saying that they had received the funds and that they would be getting me the lease to sign either later that night or the next day (Thursday). At the end of business hours (their business hours) Thursday, I sent another message asking if anything had happened to the property or if there was anything else going on?
My response was that they wouldn’t be able to get it to me until either tomorrow (friday) or Monday, and they had to re-​upload the lease, long-​story (they’re words). This told me that there is a lack of transparency between the agents and the clients. This became my third red flag.
Through the weekend I listened more to my gut and looked back on how I was being treated. I decided that if I did not receive the lease by the end of day on Monday, I would cut my losses. At the end of their business hours (5pm) I had received the documents for the lease and other agreements, again, through digital means with no one there to explain what I’m getting into. I made the decision that night to go to the office first thing in the morning (Tuesday) and let them know that I would like to decline my initial application and get my money back.
I arrived at their office around 8:10 in the morning, driving from north Phoenix (101 & I-​17 area) down to Gilbert and Baseline. Their office opens at 8, and the front desk clerk was the only one there. Her response was that the agents will be coming in «in about 20 minutes». This showed a lack of professionalism to me. About 5 minutes later, a different agent came into the office, wearing a baseball cap, t-​shirt, shorts, a scruffy beard, and sandals. This became my fourth red flag. The desk clerk let the agent know my situation, and he proceeded to try to help me as best as he could, and proceeded to say that I would NOT be able to get the $ 695 back due to the form that I digitally signed. So I basically wasted $ 700 for run-​around.

This company has it all! Personal attention, systems, access, technology and professionalism.
There is not enough I can say about Brett and Damon the Owners of Brewer and Stratton Property Management.

Potential renters beware! Don’t bother completing an application and wasting $ 40 if you don’t have good credit. I only applied because their ads state that they work with all credit types including foreclosures. I don’t have any foreclosures but I figured my good job and rental history would be okay but that simply wasn’t the case. This was really sneaky and misleading. I got denied and an email from one of their sales reps. It pretty much stated ‘sorry’. There was no phone calls or anything which would have been appropriate. This business lacks professionalism and ethics.

This place is so frustrating. I’ve never had so many problems with a rental company before. Everything has to do with paying rent. They make it such an awful process and charge you $ 10 to pay online! We live an hour away from the office so we get penalized for that and have to pay an extra $ 10 a month.
Every month there seems to be a new fee for one reason or another. Sometimes they tell us it’s from the HOA but normally the HOA warns us first with a note on our front door then we get fined. Not with this place. They just add on fees and then blame HOA. Then when these fees are added on they won’t let you pay online. Well guess what, on the weekends they aren’t open so we can’t even drive down to pay on time. So then they add on the fee of being late, the fee of the HOA and you have to go buy a money order because they don’t accept checks after it’s late. Seriously guys.
They never answer the phone. We have to leave a few messages then they finally call back or just shoot us an email. How about answer us the first time we call. They are just so frustrating. We’ve been dealing with these guys for six months now and we just want to say screw it and break the lease and go somewhere else. Maybe you guys should start thinking about the residents and not trying to make a quick buck every where you can.

We just signed up with Brewer and Stratton with an investment property that we bought in the Phoenix area.
They are a great group of people… and a top notch company.
When we got the property ready to show, Brewer & Stratton sent over two people to meet with us… an account manager and the co-​owner. Wow, that was pretty cool.
Their pricing is right… we got a good deal for sure… and their service is outstanding.
They got our listing up and running super fast… and they were really helpful in getting an AC/​Heat problem fixed.
Use these guys: they are really good.