DoubleTree by Hilton Hotel Phoenix – Gilbert

Very nice from check-​in to check-​out. Location is great w/​easy access to several key areas nearby. Ample parking. Facility is clean, modern, and spacious. Staff are super friendly, helpful, and attentive; this includes the front desk, cleaning crew, and food service. Rooms are large and well maintained. The only negative is the window AC units which can be a bit noisy. Big whoop.

Growing up, my family went on a bunch of roadtrips, but we’d usually crash at a motel for a few hours and then be back on the road or exploring. This has instilled with me the easygoing preference that all I need is a clean bed/​bathroom and I’m good. Anything above that, I will probably be amazed.
We stayed here the week for my brothers wedding. They weren’t having the wedding here, but we’re still able to block out rooms. We got a room with 2 Queen beds and the bathroom was also a great size.
If you do choose the breakfast, it’s $ 11 per person, which seemed a little high, but, the food was good and it’s all you can eat. Having the bar in the lobby is also a nice touch.
The staff was friendly and accommodating, even with a couple little hiccups they had with us. The biggest was probably when my sister was taking a shower and the water just turned off out of nowhere. It took about 30 – 40 minutes for it to return after we called the front desk a few times. Another little thing was checking out, they had booked our room under a wrong card, like, completely different card that probably belonged to someone else. The front desk girl was able to fix it. It didn’t take too long.
My favorite part is the cookies! A warm chocolate chip cookie whenever I wanted. It was perfect.
Their pool is a bit small and I’m not sure why they didn’t make it a little bigger, since behind it is just the parking lot. If not for pool space but for space around the pool. It also took us forever to figure out how to turn the jacuzzi on. Hint: It’s a button that says Emergency Shut-​Off or something like that.

So far hotel is really nice. Breakfast is delicious but $ 11pp
Friendly staff. Warm cookies when you arrive and whenever you want one complementary…

We spent the week here for a conference as part of my doctoral program. Overall, the hotel and conference center are very nice. The staff was very friendly and responded quickly when we called for service. The reason I am not rating higher is because servicing of the rooms was lacking. We would be gone from the room all day, and would come back to a room that had not been cleaned. We would have to call, and then vacate the room in the evening to have it cleaned which was rather inconvenient when we were exhausted and ready to rest. This happened all but one of the days of the week. This was also a concern of many of my classmates. I am not sure if they just did not staff well enough to manage the conference crowd or what it was exactly. But as I said, when notified they did respond quickly, it just would have been nice if service would have been more proactive.

Checked in and literally JUST GOT DONE CLEANING THE BATHROOM. I took photos, actual piles of shave hair all over and around sink. The toilet had splatters. I went and showed front desk guy and he said «sorry I did not know» that was it. I asked if he has some clorox wipes or something and he said, «I have these, do you want a couple?» Holding up a container of some sort of wipes. I said it will take more than a couple. He told me he has no one here and apologized again. I took the 5 wipes he gave me, semi cleaned the sink, got the toilet seat done and then stepped on sticky nasty brown on the floor. After running out of cleaning wipes and not able to get up the brown, I snapped a pic and I covered the floor with towels, rinsed down the tub full of more hair shave and other crud. After showering, I went to get towels for my family for morning. Asked for 2 bath, two hand and 2 face cloths. I get handed 2 bath and 2 face cloths. I told him that they clearly did not clean the bathroom and told him more of the nasty. He said sorry. Sorry doesnt cut it at all. DO NOT STAY HERE, YOU AND I CAN CLEAN OUR OWN BATHROOMS AT HOME FOR MUCH LESS THAN $ 150 and a burning hand from whatever was in the wipes.

I try very hard not to book a Doubletree because I just know I can’t say NO to the warm ooooey gooooey chocolateeeeey cookies! This location was close to an early business meeting and was convenient. Lots of retail and chain restaurants around including a 24-​hour Walmart. Very nice front desk… it’s a beautiful green swirl granite top — oh, and the staff is friendly also. I didn’t try the breakfast just because I was traumatized by a Hilton Garden Inn breakfast the week before. Rooms are large and the décor is a bit old fashion for my taste. I stayed on the 3^rd floor. My only complaint is that the light by the bed didn’t have a charging port which always irks me because who wants to get out of bed to get the cell phone that has to be charged 5 feet away? If there was a charging port, this would have gotten 4 stars.

The soundproofing is lacking and there is no counter space in the bathroom. It is newly remodeled with elegant décor and the staff very friendly.

This is a review of ‘Brocks’, the little watering-​hole inside of the Doubletree. :
Jaren, was at the helm at the time of my review, (bartender). It is a clean and cozy environment here. The bar area is well kept and tidy. The bartender seems very knowledgeable of the wine that is available here. A lady from Tucson was very impressed with his margarita which she stated she was very picky about her margarita’s. I had courteous friendly service, really good pricing, decent menu options and what I ordered on the happy hour menu was good. Will come back for sure.

This is a great location. The staff is friendly, the rooms are cozy and the restaurant has great food! Also San Tan Salon & Spa is located inside. The ladies there are amazing and their massage therapist Jessica is superior within her craft!

Repulsive. Bed linens were stained with what appeared to be blood. Called the front desk, housekeeping came to investigate and were apologetic, but the front desk’s remedy was not so helpful. They offered to comp part of the room (did not give a dollar amount) and free breakfast. If the rooms are that dirty, I can’t imagine what the kitchen is like so of course I was not interested in breakfast. Then prior to checking out we found a filthy shoe from a previous guest! Took it to the front desk and the woman working there was SO rude. Did not apologize and again did not state how much was taken off the room, just handed me a receipt. Will never ever stay at a DoubleTree again. Clean your rooms!!!

David at the front desk is awesome. Thanks Jake for patiently shuttling us around. Every time I asked for assistance the staff went above and beyond to meet my needs.

This hotel is nothing special.
I got food poisoning the first night from the hotel restaurant (DO NOT order penne Alfredo w/​shrimp and a side salad) and the hotel did nothing except question whether it wasn’t a virus.
The front desk is hit or miss whether you get someone nice or rude.
I hope you don’t get cold because they don’t have any extra blankets in the entire hotel.
Overall, it was clean and the shower is decent, but not even close to being a $ 150/​night hotel.
And whatever you do, I wouldn’t recommend eating there unless you don’t mind sleeping on the bathroom floor.

This Double Tree is barely a 3 star. Its not renovated and the front desk is rude. There is one girl at breakfast who is the best (glasses, young), but everyone else at the restaurant can suck it. One morning, the guy brought me my food and my check but never my coffee or utesils. I thought I was being punked.
The room is a good size, but its outdated. If they just changed the sheets and curtains it would be better.
The gym is tiny. One treadmill. It was 87 degrees and I asked the front desk to have someone turn the heat off and they said we will and did nothing. I had to ask again. Bad service.
There is a salon/​spa on site, but it is only open when you are at work 9 – 5 or 10 – 6.
The SanTan Mall is an outside mall ½ a mile away. There are restaurants and shopping. I really liked that, but I would rather stay somewhere else and drive to it.
I got room service — pulled pork sliders. They were REALLY fatty.
Boo-​urns.

Attended a wedding at Seville Golf and Country Club. The Doubletree provided a shuttle to the event and also scheduled a pickup immediately following the event. On our way the driver didn’t provide professional customer service (didn’t help us out of the van). At the conclusion the ride was over 2 hours late. We had to call multiple times, very disappointed in the service.

I’ve never experienced a «bad» Double Tree so I’m not surprised that this location was just as nice as others I have visited.
This location is perfect if you’re staying in the Gilbert/​Mesa area. It’s about 40 minutes from the airport which isn’t terrible considering how large the Phoenix-​area is. There is an impressive fitness room, a small pool that is perfect for a hot day, a spa (didn’t get to check that out), and a solid restaurant with an $ 11 breakfast buffet every day! Their room service is also pretty good and not at all expensive. There is also a pantry downstairs (just like all Hilton locations have) with a vending machine (takes plastic) as well as snacks and other items you may need during your stay. The staff is very friendly and helpful.
The rooms are HUGE and have massive ceilings. The only issue is while the room itself is large, the bathroom is small and narrow. The bathroom door opens right into the toilet. Water pressure and temperature is perfect. The rooms (especially the bathroom) are much too dark but you’ll make due. There is also a tv with a lot of cable channels but who makes use of that?
Overall, this is a great Double Tree location.

So we are WELL TRAVELED!
(DIAMOND members at more than one hotel)
Stay=3 days
The check in was good.
Room traditionally decorated, floral drapes & couch!
We stayed down the «rotten sausage-​hallway»
(Is the first floor) it was so bad my 5 year old couldn’t walk through with out holding his nose! (He did it Every. Single. Time. For 3 days!)
Air freshener, people!!!
The next morning the front desk lady gave my husband attitude!
We enjoyed the pool.
The breakfast was good. (Not exceptional, but good)
5 stars for the price though!
Gotta try them cookies!
We definetley will try another hotel in the area after the snobby front desk girl.
Hannah was sweet! Thanks, Hannah!

The DoubleTree is a beautiful place to get married. The outdoor courtyard is perfect for weddings with a fireplace, water fountain and natural arbor that blooms in the spring. The courtyard adjoins a good sized reception hall. The staff were attentive and kind and the food was excellent. April, the wedding planner and catering manager is amazing. She takes time to get to know the bride and groom and makes sure every detail is tended to. Our wedding was gorgeous and a lot of fun thanks to the DoubleTree.
The hotel rooms are really nice too and you receive a fresh baked chocolate chip cookie when you check in.

The worst DoubleTree I have ever stayed in. I thought it would be kind of new but the rooms are not well kept and just seem old.
The guest service is bad. Needed bag for ice around 11pm. Was told that maid service would need to get them and they aren’t available until 7am. How in the hell is that acceptable? Asked do you have a first aid kit with an ice pack; not aware of a first aid kit being available. Showed no interest in working with me to find a solution.
I’m definitely not loving my experience.

If anything, go for the signature Doubletree chocolate chip and walnut cookie given at check-​in. I kid, I kid. No seriously, the cookies are addicting. My whole family was on that like we hadn’t eaten in days. What does that have to do with the hotel? Nothing, really. I just wanted to point that out. Back to my review:
We thought this was a decent hotel for a week’s stay during Christmas. A couple of pluses for us:
— Small in-​room fridge with enough room for drinks and small boxes of leftovers, microwave (for said leftovers), and coffeepot with tea and coffee (duh),
— Double bed rooms had a big enough layout that we weren’t on top of one another or tripping over luggage.
— Bathrooms: functional with big counter space.
— They don’t have a gift shop, but there is a vending machine in a small nook area by the front desk. They also sell some snacks and toiletries. (FYI — the nearest CVS or Walgreens is a drive so in case you forgot something, this will do.)
— We didn’t take advantage but the hotel offers a shuttle service to the San Tan mall nearby. I believe it’s free, but something to ask and look into if you want/​need to go shopping.
— Staff was friendly, even having to work on the holiday.
If you really want to know the negatives, well…
— There weren’t enough lights in the rooms! I mean, I know we’re there to sleep and bathe, blah blah blah… but I have a mother whose eyesight isn’t that great when a room is dimly lit at night (or in the dark generally). All the lights seem to be in one half of the room (by the front door and desk) and not by the other end of the room.
— Rooms are not sound proof. Yeah, what hotel is, but we could feel the footsteps from the room above and noticed the tv was shaking at times. It was like the circus was in town and the acts were practicing upstairs. I checked. There was no circus that week. Noted for next time — get a room on the top floor.
We enjoyed our stay and will be back in a few months to for my brother’s wedding. Though he and my SIL aren’t having their reception here, they did block rooms for their out-​of-​town wedding guests. From what I hear, the hotel is pretty accommodating when it comes to all that wedding stuff.

Interesting the negative reviews, it seems they are inconsistent right now. Wifi was fixed, staff was clean, hotel was fairly clean. I had a great experience. They had two hockey teams in for a tournament, plus whatever else to sell out the hotel. but, they still got us an early check-​in, and late check-​out. Yeah, ok, I noticed the emergency exit signs had not been dusted. But, our room was clean, the lobby seemed clean. I will say, they had used some white/​cream carpet upstairs in the foyer area — showed dirt really bad, but I think that was a carpet selection, not a cleaning, issue. Outdoor pool was heated — it was nice.
Only issue — I am not sure if I have stayed at nicer DoubleTrees, or they are changing the brand standard, but the «restaurant & bar» were not much above a Best Western. The breakfast was only a buffet, and the «restaurant» was really just a bunch of tables in a hidden away part of the lobby. The staff in the restaurant was great, but it was not what I have seen in the past from DoubleTree. I am used to separate, dedicated areas. Maybe I am begind on brand standards. It’s like three minutes from San Tan Village, and they have several places open until 2 am, so we were still able to meet friends somewhere to drink.
Totally would stay here again.