On Q Property Management

Great, no non-​sense property management team. They have always done an awesome job for me managing my rentals and making my life a little easier! I highly recommend them.

Is this company good to rent from or good to hire to manage your property?
I have no idea… they refuse to answer their phones or even return calls and/​or emails. With that being said, I’m going to say probably not.
If that’s how they conduct their business right off the bat, it’s a wonder how they’re even still in business at all.
I’ve called/​emailed 3 times now. I’m done. I’ll find a home to rent from another company.
Just want to say thanks for helping me make the right decision to NOT use you in my home search!!!
Update and response to their comment:
The home was found using the Zillow site. The contact info on the Zillow site was (480)696−6776. I tried to call using the number listed on there. If it’s wrong, why are you providing that number to Zillow as a means to have people contact you? And the number actually isn’t completely wrong on Zillow because I get a voicemail message stating that I have indeed reached On Q Property Management and to leave a message and someone will call back…*Spoiler Alert* No one calls back. And I left 2 messages on 2 separate occasions.
After not reaching anyone by phone, I went back to Zillow and filled out the «Contact Property Management» section and sent it off. Still no contact back.
THEN (and this was the last straw) I went to your website, searched rentals, found the home, and attempted to contact you THROUGH YOUR OWN WEBSITE by clicking «Contact Agent»…again…No response.

I used them to manage one of my properties and thought that they would save me some trouble for the $ 80, — a month that I paid them. Their service is a total joke, it appears that the only thing they care about is their money. They would not even care to inform me when my property manager left the company and when the tenant moved out they sent their handyman company to give an estimate for the necessary repairs. The estimate was far beyond the tenant’s deposit and totally unreasonable. It was also a mix up of repairs for which the tenant was responsible and other services not related to damages caused by the tenant. For example: $ 150 for a broken plastic control knob on the dryer which I ordered for $ 5, — from Ebay. I did not use their handyman company to mitigate the damages and at that point On Q refused to communicate with me.
No response to emails or faxes. I called several times and received the message «Everybody is in a meeting, someone will call you back» at any given time. (of course, that never happened…).
Until now, (several month’s after the tenant moved out) I never received a statement showing what they did with the tenant’s deposit. Stay away from this company.

Absolute WORST property management company EVER! My fiancé and I have been renting our past couple homes in recent years (planning on finding the right one to eventually buy) and it was that time of year again where our lease was up at our current rental home and it was time for me to start looking for a new rental for us to move into. Preferably something a little closer to my fiancé’s office and I really wanted to live on the water in One of those communities like Val Vista Lakes. I had been looking through Zillow and Trulia for almost a little over a month when I had finally found the perfect home I could tell right away without having ever seen it in person that it was the home for us I scroll down to the bottom to make a appointment to view it and I see On Q property management was in charge of the listing, so I put in my information and I sent a request. My request went unanswered for about two weeks I tried again at least four different times my request was never answered. I finally tried calling their office I did get a hold of somebody to talk to about the rental. When I told the guy on the phone what the address of the home I was interested in was he replied «OK well can you meet someone there tomorrow around 10 AM?» He said «it will either be me or someone else showing you the home» (He didn’t even know who is going to be showing me the home!!!). I said yes that would work out perfectly not wanting to lose this amazing rental and I hung up the phone. I realized after I hung up I didn’t get a direct phone number from the guy on the phone considering I only had the main office line. That was probably my fault I should’ve called the guy back, but my mind was at ease because I had given him my phone number and information. So the next day I’m on my way there and I don’t get a call from anyone saying that they are on their way or to confirm that I even have an appointment to view this home today. I lived very far from that particular rental so I was driving off faith & trust that someone was going to be there to meet me. Yesterday on the phone the guy had given me the gate code since it was in a gated community. When I got there and I punched in the gate code it didn’t work (of course) so I waited for a car to come out the exit gate and I went through there then proceeded to the house. To my discomfort no one was there to greet me. I waited for about an hour, never got a call, never saw anyone pull up to the home, nothing. I was completely and utterly blown away by their unprofessional customer service. I noticed that they were the management company for many of the homes that I was interested in and every single inquiry that I put in through the real estate websites went unanswered. I did get one reply back from a girl about the home I originally wanted asking me what time could I meet her, I replied to the email and then never heard back again. I can’t believe that a property management company that is in charge of this many homes is this unprofessional and just plain AWFUL! Needless to say I never got my dream rental that I wanted because of their flaky business techniques. You would think that this company is made up of a bunch of teenagers working at a fast food joint getting paid minimum wage! McDonald’s has better customer service. STAY AWAY! I’ve read at least five other reviews saying that this shady company does not reply to your emails, phone calls, or even make an effort to respond to possible tenants. Bottom line, this company shouldn’t be in business!!!

Michelle Tyler went completely above and beyond today to assist me in the situation I had and I’m super grateful and I couldn’t be more happy to recommend this company to both tenants and homeowners alike

Tanner Lee was fabulous. Quick to give answers, and a load of useful information.

Upon arriving here from Europe as a military move, we leased the home via internet. FIRST off they claimed the background check was a «google» search of names which deemed my ACTIVE DUTY military husband was a criminal. (He is currently a senior officer). Even after the incompetency issue with that I loved the area and the home from the pictures that I still picked the home. Upon arriving here drove 3 hours from a hotel to Gilbert, they emailed me 1 hour prior to «MOVE IN» and explained that the home was not «ready» and to reschedule the move in. (i do not check my phone due to driving) My children at this point were already registered and would be starting school the very next day. I arrived to a FILTHY home with trash and some personal belongings left in the home. TRASH still in the trash cans meanwhile I had already turned on utilities therefore my responsibility upon arriving. Food on the walls and the carpet was disgusting with BLEACH stains in the middle of the home. The pictures on the website were very misleading. After fussing with the leasing agent, they arranged carpet cleanings and a cleaning crew to come. They all show up showing me emails that show that they were not notified until that day. Keys were incorrect to the post mail box and they say it is «our responsibility» to re-​key. Such poor customer service. I call and inquire about a dishwasher and other things in my «move-​in» inspection to get fixed and first off the «assistant» MONIQUE, LAUGHED at my situation and then blew me off to my agent. I call again to inquire and demand to speak to my agent, to which she tip toed around and nicely told me that it is now my responsibility to submit every request that was not initially fixed the day the move-​in happened, to include the price to re-​key the post box. She then proceeds to tell me to «flag» down the post man to inquire about keys. The top floor AC/​fan keeps running as I have inquired multiple times to check for additional thermostats or why it doesn’t stop and nothing has come of that inquiry. The maintenance company had no idea either. The carpet and cleaning and maintenance crews were all very nice and fantastic however the company is very poor. As a home owner myself, with a property manager, We have never mistreated our tenants in this manner and have always strived to make them comfortable and happy in an effort to maintain occupancy. The home is very nice and in need of some TLC. Customer Service is juvenile and the assistants there are very unprofessional. Hopefully a turn-​around or we will report to BBB and leave upon lease completion. Such a shame for a beautiful neighborhood/​location! I highly doubt that the owner knows of the irresponsibility and incompetency of the company managing their beautiful home.

On Q Property management has been quick to respond to our maintenance requests. I appreciate the fact that I can call and actually speak with someone as opposed to sending an email. They have been professional and friendly and made the original rental process an easy one.

We meet your requirements Taylor. Nice try though. I gave Cameron the benefit of the doubt Saturday. I sent him a message & he didn’t even know who I was. That’s «customer service» at its finest. He then proceeded to tell me; «nothing in our inventory that meets your requirements». Really? That’s odd, since I have a list of several homes in your inventory that meet my criteria.

Always fast service when needed! And I had my rental inspection last week and Connie Carey was fast, efficient and friendly! Thanks for working with my crazy schedule and being flexible!

very rude company, i was trying to get information on one of their rental
property’s in Phoenix for three days with several
emails and phone calls and not even a courtesy reply. if you love to be ignored do business with this company. my next call will be to the property owner to let them know about who they hired to rent their property. unfortunately i will have to go to maricopa county assessors
to find them.

On Q will care 0% about you once they take your deposit and hand to the key. You will kick, scream, and fight over getting safe electricity for goodness sake. I had a year lease in Fountain Hills, and it was a nightmare, in the first month I had to take 6 days off work (NOT ONE accommodation) to accomodate them, and had to threaten to sue them to get them to fix back mold in my unit. Move on, search for something else — head this warning. I left the place in better shape than it was given to me, and I was told my 200+ pictures I took would be evaluated when I left — well, they took $ 192 of my deposit apparently because they feel like it. I have yet to receive the supposed «disposition» for my move out claiming why — but do yourself a favor and find another place. You will thank me, rest assured. Unless you enjoy fighting to get even the bare minimum after you have signed a rediculous contract that means basically nothing. They are crooks, and they change people faster than you change your shoes. They ignore your calls, and pretend that it is the «owner» that is causing this issues — total BS. I will file a complaint as soon as I can actually see what they decided to deduct, because naturally they cannot tell you over the phone — it is worse than third grade. Unbelievable.

This has been a terrible experience thus far. I viewed a property, submitted my application and they stated they could not reach the owner to see if the owner liked my application or not. 3 days later they finally contacted the owner and said I was approved. Once I moved in, I signed the lease and was told I had 5 days to take pictures of pre existing damage and get rental insurance. OnQ never followed up about my pictures or rental insurance, on the lease it stated I received 3 copies of the front door, only one of the keys was cut correctly, I had to cut more keys. On the lease my mailbox number was wrong, I had to wait for the mail carrier to arrive on a Sat afternoon and ask them to check which box was actually mine. On the lease they stated I would have 2 garage door openers, but I only have 1. Now to the major issue, I set up auto pay to deduct my rent and called my property manager to make sure I did everything correct and she looked at my account and said yes. Now today they debited my checking account twice for one month rent and told me I need to wait until the funds actually post on their end and I would need to pick up a check between 9−5pm. Horrible customer service and once my lease is up I will not be renewing with this company!

I wanted to share my experience with On Q
The transaction went smooth as butter thanks to Tanner Lee.
Tanner is on top of his game. He made our transaction very easy. Tanner has gone above and beyond for us in our new home.
I look forward to working with On Q in the months to come.
Keep up the good work!

Our issues with On Q Property Management started early on. When we moved into our rental home it was dirty and I had to clean before we moved in because there was a lot of dust build-​up from the last time it had been cleaned. There were also a number of carpet stains. I contacted the property manager to let him know and he claimed it had been cleaned twice and that he had receipts for it. He did say they were aware of the carpet stain. I took 92 pictures before we moved in to the home to show the dirt, wall scuffs and stained carpet and sent the property manager the link early on with our move-​in form and he confirmed receipt. While we lived there, the owner’s pool maintenance company allowed the pool to turn green for several weeks. We didn’t have a choice in the pool company because it was included in the rent. We even offered to have the rent lowered and then we would pay for a new maintenance company so we wouldn’t have these issues. The owner did take action and hired a new company. The pool needed to be drained and refilled to turn it back to a salt-​water pool and they did a lot of work to it. We incurred around $ 400 in extra utilities for water and electric because of this and the property manager refused to reimburse us because utilities are a tenant expense. We felt this was extremely unfair because we didn’t have the choice of Pool Company. When it came time to move out, we had the home professionally cleaned and then went over it again to make sure it was in good shape. We even cleaned some of the wall scuffs that were there before we moved in so it would look better for the next tenants. We also had the carpets cleaned professionally and provided receipts. When it came time for our move out inspection, I showed up because I thought we would be going through the move-​out form together so we can point out what was there before vs. now. The inspector told me that I didn’t need to be there and that he was only there to take pictures to give back to the property manager so they can make a determination. When we got our security deposit back they took out over $ 600 to pay for light cleaning and extra carpet cleaning plus a few light bulbs. We provided them a receipt for one of the bulbs we purchased, but it blew out right when we installed it. The other two bulbs were out when we moved in. We responded by certified mail with the before pictures and asked to see the move out photos the inspector took and the comparison photos from after they cleaned so we can compare. We received a letter back saying that they refunded us for one light bulb, but consider the cleaning charges final, which did not include the photos we requested. If somebody does not contact us back to refund our money immediately, we will be taking it to small claims court and will also be suing for the utilities we incurred that we had no control over due to the pool issues.

Joke must be on us. Never in my years have I dealt with such sketchy ‘professionals’ aka STEVE. We viewed an On Q rental property, liked it and submitted an application with requested documents that same night. They were quick in taking our $ 90 for ‘processing’ 2 applications and guess what, it’s been 1 week and I have yet to hear back. Everytime I reach out for an update from him I either don’t get a response or a run around reply with still no answer if it’s a yes or no. I decided to reach out to a professional property management agency and guess what, we found a lovely home in 1 day & it was approved the next, our agent was on top of it! Now THAT’S service! HORRIBLE experience. By the looks of other reviews in the ‘not recommended’ section, others seem to have the same issue.

I rented from on Qpm for 2 years. When it came time for me to move they insisted they show it to other renters while I was living there. I explained I did not feel comfortable having strangers walk through my unit as I lived there alone with a small child. The manger then notified me that if I wouldn’t cooperate then they would serve a 24 hour notice and force their way in regardless of how I felt about my safety. They also did not return any of my $ 875 deposit even though I thoroughly cleaned before I left. These people scammed me and all they care about is money

Upon moving out I had the house professionally cleaned and the carpets professional cleaned. They still charged me for the house cleaning. The held over half of my security deposit. I only lived in the house for 1 year and they charged me for things that were not my responsibility. I would use a different property management if you have the option.

it has been awesome working with OnQ. I have had the opportunity to talk to about 4 – 5 people inside the company and you can tell that they all care about doing the best job possible for the client. My experience has been superb so far. Would recommend them to anyone wanting to rent their home as an option to selling or doing it on their own. They make the process so easy and are honest. Thanks Eric!

My husband and I moved into our house at the end of February this year. The house needs many repairs, some of them being safety issues.
First, our stove/​oven didn’t work when we moved in, so we contacted the company letting them know. A week later, somebody came out (I had to take time off of work because they wouldn’t come out on weekends) and determined it needed a new part. The oven is from the 60s and they couldn’t find the part, so a new one was ordered. Then the new one was delivered, but didn’t fit in the island, so it couldn’t be installed. After a month of constant phone calls, and having to take MORE time off of work, the owner came out and fixed it himself. Then we had a huge oven still in the box sitting in our kitchen for 3 weeks.
We have had many problems with this company. We stayed home last Saturday so somebody could come out and take the shower door and frames off and put up a rod and curtain because the heavy glass doors fall off and it is very dangerous. So, they said from 7am-​11a someone would come out. Nobody came. Nobody even called. And of course we can’t call on Saturday because nobody is in the office. I work as a GM for 3 stores and I cannot always take off of work. My husband works full time and he cannot ever take off of work, so when something like this happens, it makes me want to pull out my hair
I am a pretty patient person and I understand that things happen. But after 4 or 5 times of having to take off of work, or staying at home all day waiting for someone to make your home a safer place, I am 0retty fed up with this company. I feel like nobody cares. I would like to see how they would feel if the situation were reversed. Terrible company :(