Firestone Complete Auto Care

I send my daughter for a change oil with a 19.99 coupon on the mailer. When she arrived they told her that her car needs a special oil which cost almost 50 bucks. Since she don’t have any idea about oil change she agree… This shop is not honest at all in their advertising .The car is 2003 with 150k mile on it … We will never go back to this place. It’s a rip off …

Today was my first time here. From the time that I called to the time that I left — they were super friendly. I went in for a flat tire and they repaired it quickly & for less than $ 30. The waiting room was nice. They gave me a printout of how low the treads on each tire were, but there was no pressure at all to get new ones today.

Buyer beware. I recently brought my car in for a standard oil change, and was told by a service writer named Josh that I needed two new tires: One, he said, had a nail in it. The other, he told me, had a jagged piece of metal in it.
As is my normal custom, I brought it all the way out to Arlington Heights, where a mechanic friend gave me a second opinion…
No nail. No jagged metal. Both tires were in perfect condition.
Not only did Josh flat-​out lie to me to try getting unnecessary repairs made to my vehicle, but the oil change alone was $ 40. Anyone who knows the standard cost of an oil change knows that’s about double what you pay anywhere else.
I’ll never come here again, and it’s specifically because of Josh and his lying.

This dealership has gone steadily downhill for the last two or more years. Be careful to ask questions and physically check their work (is your oil still dirty?!). I will not recommend this dealership for anything anymore. I used to go there for tires, repairs and maintenance but too many mistakes, including being lied to, have caused me to find other more reliable and knowledgeable service providers.

I’ve always had good experiences here, there are things that are pricey that seem like they would be less but in all honesty most of those things we could do ourselves but pay for the convenience. All the guys and gal are friendly and seem to be honest.

I’ve been taking my car and van here for a couple years now for basic maintenance. They do a good job!

We have used these guys a lot. We have replaced tires, batteries, and a couple of timing belts. No complaints. I like the fact that most of the employees have been there awhile and the keep the history of the car on the computer.

this place is a total ripoff, that does shoddy work.
first time i went they replaced a fuse block that powered the blower motor, the motor went out in january, i was freezing and went there for convenience. they tried to charge me like 340 for the fuse and install… said it was a special part, and it was very hard to access and install… i look over on the computer desk when the guy is ringing me up… and i see that the part costs 80 bucks on the invoice from infiniti of lisle (thankfully they have open style kiosk registers) and they were charging me 180… i pointed this out to him… he stammered, then blushed… then went to talk to his manager… he came back and the part suddenly cost 115… i paid and off i went.
so about a year later i’m having them flush and fill my transmission fluid… i’m confident this is a basic service they can’t try to gouge me on… they do the job. ok…about 4 hours later i’m driving toward home and the gears start slipping… really odd… lucky i’m home right after it starts happening… i pull into the driveway and transmission fluid is spewing all over my driveway… f’ng firestone !!! i call a tow truck, tow it to Beard Auto on Ogden (great place), they look at it and tell me the goobs at firestone forgot to clamp the transmission hose back on… so it slipped off and all the fluid ran out… luckily i was home before it all did, they could have destroyed my transmission.
i called them the next day and explained everything, the manager agrees to refund my money for the service… that was it ! i told the mgr… how about the tow truck bill ??? how about the loss of time??? how about the potential damage to my car???
nothing.
that place is pretty bad, i honestly would hesitate to let them put air in my tires. go to midas down the road in wheaton, honest place, good work.