BJ’s Auto Spa

I am very disapointed with the way I was treated at this car wash last week and I have put in a complaint to the BBB and this company has had my complaint for a few days and has decided to do nothing with it. I want people to know that they don’t treat their customers right. First I purchased a full detail which included wax, carpet shampoo, and everything else. I kept asking the guy are you sure these stains can come out? Are you sure? I have tried to get these stains out and they have not came out and I’m pretty good at getting stains. He tells me over and over again yes unless it’s coffee those stains are coming out. I then asked about the black running down each side of my van. «Oh yeah that’ll be gone and if it’s not gone we’ll re-​do it». Then he tells me 1 ½ to 2 hours. Which is reasonable. I have my son with me we go in and wait and wait and almost 5 hours later it’s done. I get in my car it looks like a $ 20 wash was done. My carpets are still all dirty, there’s armor all over the place, each tire they missed a huge section when cleaning them, my carpets still had debri on them so they didn’t even do a good job vacuuming. I take it straight back to Scott and he says oh it’s his fault he gave them too much work to do today. I told him how long I waited and he didn’t seem to even care. He tells me to bring it back the next day which was Fri and he would have them redo it. He only needed an hour. So I do that. We bring it back Friday morning and I drop it. I give him 2 hours. I come back I have to search for my keys. When I go over to where they detail an employee says we don’t know and I said well who do I ask? Then another employee comes over and says, «hey the white mini van is here, the one we already did yesterday that she took home dirtied up and brought back for us to clean again». Then another guy came up with my keys (Red) and said sorry to me. I was so upset I started crying. I could’t believe that he had said that. I showed Scott before I even left there. I got in my van and drove it straight to Scott again. What’s funny is my floors were not touched. Nothing was different. They didn’t do anything they said they were going to do. I even have pictures. I told him everything and he was just like well I can go get the mananger and the other guy came over the one that promised all the stuff and kept saying well, we can fix it. ARE YOU KIDDING ME. I am not going to stay here another minute. It’s crazy because I have been taking my cars here for while, but never got the detail. Customer service is definetely not there. I don’t know why they promise things they cannot deliver on. I filed a complaint and they are ignoring it. I am only asking for $ 60 back from the $ 128 I paid them since they didn’t even do a full wash on my car. They are ignoring me now though. Not Right. I didn’t even get a call or anything.

Wait wait wait. Don’t come here if you’re in a hurry. Needed an oil change and alignment. Took 2+ hours. Not terrible until you consider the 4 guys standing around looking at their phones. I’m not actually sure I needed an alignment, but since I just got new tires, figured it couldn’t hurt. When they were done I asked for the alignment report but was told they don’t have a printer to print it. The tech couldn’t tell me what adjustments were necessary, if any. The only people who weren’t rude were the cashiers. Not coming back here again.

Totally recommend this place. The service, food, and atmosphere is great.
As soon as my family and I walked it. we were greeted and seated.
The gal took care of us was off the charts. From beginning to the end of our visit was amazing.
I was so happy with the food and everything about our visit.
Let me say this, I am a extremely picky person.
Five gold stars!!!

Joe’s Auto referred me to BJ’s for my wheel alignment.
After completed was very pleased with the price!
They even showed me the digital readout of my before & after and gave me a tip to make your wheel alignments last longer… do not take corners fast… who knew??? So I’ve slowed my cornering down
Honest service
No up sell
Nice guys
Thank you!

We took our motor home there for a first time ever detailing. They charged us $ 400.00 for a complete RV detailing. It took them many days to complete the detail. Well beyond the date quoted to us. As RV detailing novices, we unfortunately checked only the outside before driving home. They did a really terrible inside job, especially for the $ 400 they charged us. RV bathroom and kitchen area were not cleaned. Carpet was so-​so. We will not be using them again.

****beware****stole my daughters iphone out of my glove box*** will never ever go back!!! you have thieves working there!!!

I wish I had read the reviews. Waste of money. Went mainly for vacuum, and had to redo when I got home. Save your money. So disappointed.

Terrible Service !!! The worst Car Wash I have ever received in my 50 years of owning a vehicle … Half of a day lost for poor quality work and no pride in service … $ 150 detail was a total waste of my time and my vehicle looks worse than when it was brought in. the employee fool around, eat food while detailing vehicle, slow, no pride in work, lack supervision … Not worth your time or Money … Stay away !!!
Update: The owner has contacted me, and has offered to facilitate the re-​detail of my vehicle and give them a opportunity to correct and improve on my experience … I will give them a second chance and a shot at earning my business back … will update review as needed …

Are you kidding me??? I’m beyond sick of this happening. 17 dollar wash. They do give a $ 3 off for an early bird special, but plus tip, makes it 20. Shitty ass job. Had to have them re vacuum and it’s still dirty as hell. I’m so pissed because now I have to clean it myself. And this is a waste of my time. This happens all the time. Very very annoyed.

This place is super slow, don’t go here unless you have all day! Then after that wait my car isn’t even vacuumed very well and it wasn’t that dirty!!! geeze

Nice job on the car today and as always can’t beat the price!
And now that I had my windshield replace somewhere else they can’t harass me about wanting to replace it
My only complaInt is they allow people to smoke out by the waiting area

For a basic wash and oil change you can’t go wrong. Got me in and out on a Saturday. Other places in the area had long wait times. The price for a wash and oil change is the same as just an oil change down the street.

The wash and detail is good. However they always say it’ll be 1.5 –2 hrs max. I’ve been sitting here for 3.5 hrs now.

I took my Chevy Cruze here after not being detailed for about a year and they did a wonderful job. My car looked new on the inside. So a few days later I brought my Chevy Silverado in. I expected the over size charge to be anywhere from $ 3 to $ 5 more and it was only a dollar. In very impressed. I will definitely be using these guys from now on. They do a good job for a real good price!

I have been here several times. From car wash to windshield repair. They have always been good to me and my van, so today I decided to get my oil changed to. I was really impressed. They brought my filters out to show me they needed to be replaced. Didn’t sell me anything I didn’t need. I will defiantly be back

I went to BJs and requested a basic car wash and oil change. I went back to pick my car up and they had detailed my car subsequently charged me for the detail of my car, waxing, and additional services that I did not request, or agree to. The paper I signed was for a total of about $ 40 and trying to be accommodating I agreed to pay $ 93, which legally they could have never got me to pay more than $ 40, but as said I was trying to be accommodating. What really irritated me was after I agreed to pay the $ 50 over they were not at all understanding, talked down to me as if I were the one being rude and even began discussing the situation in another language right in front of me. Mistakes are understandable but being completely rude on top of it for a mistake made on their end is just completely poor service. I will never come back here again.

Do not go here!!! My car is older and broke down, I paid a lot to have it fixed. After two weeks of my vehicle being at the shop they told me I was all set. Not even a week later the car stops working again! They then told me it was something unrelated to what they had just replaced. Mind you my entire engine was taken apart so I don’t know how they could have missed something else being wrong with it. Probably going to have to trash the car and just deal with the wasted money I spent here the first time they fixed it! I will never return to this auto shop!

Paid over a 100 for a detail. The service was only supposed to take 2 hours. I come back in 2 hours and the 2 hour service is now 4 hour service. Half a working day just to detail a small 4 door. Probably seek another place next time

They said inside will look like new… Just less dirt and new smell. «We washed it», Not at all… «One and a half hours», was 3 HOURS… The hot dog vender had good dogs…

I’m going to start by saying that I’m a pretty laid back person. I normally won’t fuss about $ 1 but I was charged for an oversized vehicle. I have a jeep patriot. It isn’t even considered an SUV. I don’t have an extra row of seats. My trunk space is smaller than my old Carolla. I haven’t even left and can’t get over that.
On the wash itself. I watched the guy wiped down my car and was extremely impressed. I was so impressed that as he went on I kept adding dollars to the tip. My car looks amazing and couldn’t have asked for a better job. I just wished I would have gotten his name.