Freddy’s Frozen Custard & Steakburgers

This is, again, a really good burger. It’s quite thin, once cooked, so a double isn’t much, a triple is pretty close; 4 would probably be wretched excess. I will say, this burger «feel apart» sooner than it should, but when that happens, bun falls apart, etc, I always wonder if it’s the chef, the bun or me. I usually think it’s me.
On this trip, what impressed me the most was the chili. Damn, that was a REALLY good bowl of chili!
Very nice staff, seemed really interested in doing their best job.
You know what, recently I visited Steak and Shake in Tempe; these two burgers, to me, are similar. Not at all like a Zinburger, which is thick, these burgers are quite thin. But Freddie’s, to me, is a better burger. Just better.
So: Zin, Freddy’s, Lucky Boy. Stop. Check, please.

Seriously, people? Maybe if your only comparisons are McDonald’s and Burger King, you might think Freddy’s is in a league of its own. But if you’ve actually eaten at some of the far superior fast food chains like In-​N-​Out or The Habit Burger Grill, you’ll probably be disappointed with what they offer here.
My girlfriend and I have eaten at Freddy’s several times over the years. Each time, our opinion drops considerably.
First of all, if you’re going to get a steakburger, ordering a single patty just isn’t logical. You must order a double. The reason, is because they smash their patties so flat that the meat is void of any juice or flavor. It’s just an ultra-​thin slice of what I’m assuming was actual meat at one point.
The French fries, with the addition of their sauce, are admittedly not too bad. However, they are very thin, which is very similar to what you’ll get at the similar Steak ‘n Shake chain that is more commonly found in the Midwest.
Their frozen custard is a complete disgrace. I’ve ordered turtle sundaes on two occasions. Both times, the custard was so runny and milky that I would have been better off drinking it with a straw. If you’ve ever been to Culver’s, you’ll know that frozen custard is supposed to be creamy and dare I say, not much different than traditional ice cream.
Prices are too high for what they’re giving you. Strangely enough, they seem to have quite a few fans, as the place was jam packed with the post-​church crowd on a Sunday afternoon to the point where I was somewhat disturbed. Clearly they see something that I don’t.
Trust me. If you want a fast food level burger, there are far, far better options available in this city. That is, if you’re willing to venture outside of the bubble that is Bell Road.
Not recommended.

Very courteous and efficient staff. Absolutely appreciate it and go out of my way to stop by for a treat. Thanks again, I’ve seen many shifts and you this location is consistently timely and kind!

I’m a bit bewildered that Freddy’s isn’t more well liked. It’s on the «other» end of town for me so I only get there where I have reason to shop at Arrowhead, which isn’t often because to me that is one of the worst malls in America. It’s been so long that I guess Freddy’s moved across the street, or at least the two of us seem to recall that it was in another building last time. What I like about Freddy’s is that the entire staff seems happy and friendly, unlike the more famous burger chains where you can hardly get a grudging «ya want fries with that» out of them. I also like the fact that you can get things (like especially frozen custard) that 98% of the other places don’t have, and if they don’t show it on the menu, no problem, they’ll make it for you anyway. And, of course, I like the burgers. While they look paper thin they taste better than most fast food chains and that’s what really counts. I don’t care for places that put so much crap on a burger that there’s zero taste of meat left.
What I don’t care for at Freddy’s are the prices. We had the smallest cheeseburger, one order of fries and two large drinks and it cost over $ 20. Freddy’s needs to do a reality check on their pricing structure.
So why isn’t it well liked? I asked a friend who complained that the burgers were greasy and thin and that the fries were so skinny they got cold fast. Huh? To me the quality and taste of the meat is more important than how thick the burger is (and besides, the burgers at Freddy’s are bigger around than those at most places … it’s still the same amount of meat). Greasy? It’s fried meat, how do you make fried meat not greasy? And for the fries, there seems to be a misconception that any fast food ever in history served their fries hot. If so, I’ve never been there. By the time fries are served they are always at room temperature. PS — I like Freddy’s fries!
The day I was there was on a weekend and we were almost the only people there. I think the only other person was there for a takeout. If I were Freddy’s management I would be concerned. Granted, their location sucks but there have to be other reasons people dislike the place. The basic concept is good, I hope they do something to improve their popularity before it’s too late. (4-​stars because of price)

This is my favorite fast-​food restaurant to sit down and enjoy a meal. The atmosphere is a little more upscale than a McDonalds or Burger King and the staff have always been friendly. The prices aren’t the most reasonable, but the food is pretty good and the frozen custards are delicious.

Comparing their quality of customer service and food to most other fast food joints is like comparing the Ritz Carlton to Motel 6. Seriously. Not to mention it’s virtually impossible to go anywhere else that offers a military discount these days. I got the chicken sandwich combo which was very tasty. It filled me up to the point I was too full to try that thing called a turtle, but gosh it looked so tasty! Looking forward to coming back and trying it another day.

Slowest drive thru of my life. Literally took 15 minutes to get my food that I couldn’t even eat BC it took up so much of my lunch break I had to race back to work. Ridiculous.

Loved it. The cashier was so helpful, this being our first time and all. The burgers were amazing and loved the amount of fries you get with the order. Even the kid’s meal was a decent portion. It was yummy.

Austin took our order and he was really a great help. Everything he suggested was amazing. My first time eating there was a success I loved it.

My Daughter and I decided to try this place out since we had been shopping at Audio Express because we wanted to try the custard. The Staff was very friendly and helped us out since it was our first time eating there. I had the Double Steak Burger meal and she had a Grilled Cheese Sandwich. When the food arrived they gave my Daughter free fries to try and both our orders were delicious. The manager, Joshua, stopped by the table to see how everything tasted and asked if we were going to try the custard for dessert. We told him we were and he said to tell the cashier it was on him. The custard was awesome and we think better than Culver’s. That was a very nice thing to do and we were impressed with the whole staff and our experience at this restaurant.

Hamburger was yummy. The fries are the real skinny, shoestring ones which I do not care for as much. The servers here are outstanding. They even gave me a free sample of their custard which is delicious. Reminds me of a Steak and Shake with a smaller menu. Pretty good overall.

Horrible customer service. I have wrote to corporate and they wrote me back offering a free meal, I wrote back but never got anything much less a response back. I emailed them again and still no response. When apologizing they should follow back up and not ignore there customers.

Hmm… a Culver’s /​Portillo’s hybrid that is more pricey and less good… The plus side is they serve Vienna hotdogs here, that’s an all beef best hot dog on the market.
The fish sandwich was ok. The Cheese fries are nothing special at all, in fact we didn’t even want to finish them.
The bacon double cheese burger was a typical burger.
The onion rings were decent.
Their Nutter Butter cookie thing is not that great, way too hard and not enough flavor to it.

Great burger for a quick stop. Fries are good too but eat them fresh as they do not stay crispy long in the bag.

Food could have been better. It was all pretty much what you would expect from a chain burger joint.
My problem was the service. Chick working the drive through had an attitude, which isn’t a huge deal to me except that it took forever to get our food. And you would think «well, that should mean its fresh off the grill» except it wasn’t. It was borderline cold.

This was the first time I ate here, so I only got to try a couple items. I had the patty melt which had melted Swiss cheese and grilled onions. The flavor was good and very filling. It came with shoestring fries and a drink. The fries were just okay but much better when dipped in the fry sauce.
My two girls joined me and they are eight. They didn’t want a kids menu item but an adult meal which was a hotdog, burger, fries and a soda. To my surprise, they are all of it! The verdict was they both enjoyed the burger more than In and Out (not my opinion but theirs). One told me the hotdog was just like at home, so nothing special. One loved the fries and the other did not eat hers at all.
Overall we decided to not return. It’s a little bit of a drive for us and the food is not worth it. We did skip dessert, so not sure how that is. Staff was friendly and fast. They also have fry sauce there to purchase if you like it.

That’s some bs we told the cashier that we wanted chilli cheese fries and I get home and the f*** fries only has cheese like where is the chilli??? Very disappointed I mean it’s some bs!!!

No flavor what so ever? Dont get the hype. Fries have no flavor either. I guess since they are an established corporation the sheep will flock. I hear their hotdogs are good? Maybe ill try but for the price the possibilities are small unless I’m desperate.

I couldn’t decide what I wanted to eat, so I decided to come here and try a burger. I had been to Freddy’s a few times prior (dessert only) and was never that impressed. I decided to go with the combo #7 which was a Bacon and Cheese Double Steakburger. The combo came with fries and a drink. Total was around $ 9.00. Here is how it was…
Bacon and Cheese Double Steakburger– Pretty solid. They flatten out their patties on the grill so that it gives a nice char/​crust to the burgers. The flavor of the meat was delicious. The patties were a tad too thin though. It almost looked like a burger pancake. Not sure how many ounces each burger is, but it seemed a bit skimp for a double burger. The toppings were very fresh (bacon, onions, pickle slices etc) and the cheese was melted perfectly. Taste was great, but value was just average. Kind of reminded me of a Wendy’s Double Stack, but less «beefy». Might want to go with a triple burger if you are hungry.
Fries– They use super duper thin cut shoestring french fries. They were just alright. They were freshly fried at least (oil glistening off of some of them) and had good flavor. It seems like you are getting more for your money, but they are so thin, I think you actually get less than what is perceived.
Drink– Pepsi products.meh. I had some Mountain Dew.
Service was great! The cashier was incredibly friendly and the guy who handed my food was chipper, too. While I was leaving, they thanked me for coming in and wished me a good rest of my day. The décor and layout of the place is pretty cool too. I’m just not sure if I will be a regular customer. A tad pricey for what you get, plus I am not a fan of their frozen custard at all (Culvers frozen custard is WAY better IMO). I’m sure at some point I’ll give their food another try. It was good enough to satisfy, but not good enough to rush back. We shall see.

Not a bad spot. Seems like this area’s answer to Culver’s. Good if you want a change from the typical burger chains in that they’re steak burgers have more flavor in the meat and its crispier on the outside like the fried charred endings you get off the grill. Shoestring fries which are overly salted and they have «freddy’s sauce» which is just like thousand island type Big Mac sauce. Careful coming on a Friday night as it’s riddled with annoying high school kids. Typical meal is around $ 8