Wells Fargo Bank

The tellers encourage you to tell your life story even though they see people in line. I understand making the customers feel like more than customers, but goddamn if you see people waiting keep it short. Not coming to this one anymore, I’ll leave it for the social butterflies.

Continuously the best service all around.
Yesterday I came into the branch to speak to a representative about an over draft fee of 35 $
Unfortunately I did some miss calculations do to over the phone transaction with another company. (Phone transactions will be withdrawn from account when ever. Could be 10 days) so my account was over drawn by 2.75 $
Well I came to the best bank up the street from my job. Got assisted by hector…
Let’s just say him and his manager were extremely understanding about the matter. They waved the fee, which was extremely helpful, I was at work and I couldn’t deposit extra cash, & right when I was off I got a online notification that I had been charged an over draft fee. Luckily they waved it since I’ve never been over drafted.
Hector gave me additional help on my financial options. Gave me a lot of guidance when opening a future Ira account. Which I’ve been thinking about for years.
Thank you Wells Fargo team! Always the best never have problems.

Customer service is really really bad here. Sat there for 45 minutes waiting for a representative to help me. When he was through with his current customer, he went on a break. Also a woman named Christina definitely needs a class on anger management. She does not represent this bank in a friendly way. Been a customer for 30 years, closing my accounts…

Great staff with an attention to detail.
I find their staff to be friendly and I wouldnt go any where else. As I say that I am referring to this branch only. The same can not be said for other branches.
This branch has always called me if things are out of the ordinary and go out of their way to offer water to its clients.
The waits are never unusually long.
Keep up the good work, folks.

I enjoy banking at this location. The staff is friendly and professional.
I have talked to personal bankers, tellers, management, business bankers and I haven’t had a bad experience.

I wish I could give –0 rating! I went because I was charged $ 35 twice for overdrawn when one was pending and had the money already taken out when another one accidently went in that was higher amount and they decided to deduct the larger amount first so they can charge me twice the fee. I understand I should have been able to cover both although the other one was supposed to hold check. regardless went to talk to them and some lady sitting on a desk in mid-​thirties with blackish hair was sooooooo rude about it that it was disgusting!!! hate the service there and there stupid policy when single mothers are trying to make ends meet… If this is how you make your money Wells Fargo karma is a bitch. they charge me the seventy although they had the other money on hold and they were so rude about it. its been two weeks or so and I am still pissed… this branch is rude period will never go there again and thank God Newport Beach has a great branch close to Fashion Island. however policy sucks

Have had nothing but great visits here. I don’t usually come inside the bank but when I DI come here for the fast no BS service. I’ve been asked to open other accounts but I quickly shoot them down with «I already have other accounts elsewhere and am very content with my banking situation thanks for asking though» That usually stops them from pushing you in to other accounts. Service is excellent.

(This is a review of all the services offered by Wells Fargo as well as some stuff about the branch)
My bank is better than your bank!
Never had a problem with Wells Fargo.
When someone was fraudulently using my credit card, Wells Fargo notified me right away. It was cracking me up when they were reading out the activity to find out what was mine and wasn’t mine because she was like:
Her: «Umm. $ 10 at a Cuban bakery?
Me: Yes
Her: $ 8 at Albertsons?
Me: Yes
Her: And $ 16 at Jeong Won???
Me: Err… Whats that?
Her: I think its a Chinese restaurant.
Me: Ohh. yeah. that was me too. (it was a Korean BBQ restaurant)
Hahaha. All food places.
I like how this branch has a drive thru ATM. And that you can deposit checks through the ATM.
I guess the only down side is that they are really pushy in trying to have you sign up for something new. I let the person know that I would like to read the information before making a decision. And they just kept pushing to have me agree at the spot.
You can track your activity online. And instead of having your monthly statements mailed to you, another option would be to just view it online. They’ll send you a reminder every month too.
That is all. Yes I’ll be back!

I’ve only used the ATM or the drive up ATM when I’ve gone here to deal with my banking needs. I did come here with a friend and it took over 20min to deal with something inside, so I will stick to the ATM for sure whenever possible.

In the past I had an account here, when I went to close my account the «banker» helping me was a total JERK. I had basically stopped depositing funds into the account since I had opened a joint account with my husband at Chase, I went to close the account to tie up any loose ends, I think I had a dime left and when he went to FETCH my dime, he came back and literally threw it to me across the table very rudely and said some rude comments. I got up and left.
Well my Girl Scout Troop has an account here, wasn’t my choice but our Girl Scout neighborhood is banking here so they take care of us, well so far I have good service at the counters, it seems they have put down the arrogant attitude for now.
I will remain skeptical because in my opinion anytime someone higher on the food chain is disrespectful to clients it’s a bad sign. The tellers have all been awesome and amazing, and Gill who handles the Girl Scout accounts is pretty awesome. See him if you need any help he seems to genuinely care about helping people.

Normally I’ve been able to get in and out of the branch in a timely manner, but today was a SLOW day at the bank. There were four teller windows open and I was the 3^rd person in line… It took ten minutes for the next person to go up… all the tellers we just gabbing away and going out of their way to make small talk with the customers… ugh.
I felt like a caged animal… I just had one simple transaction that I couldn’t do through the ATM… so help me if I never have to go inside again I won’t.
All the managers and officers were just going gaga over their new coffee maker and oblivious to the customers…
Once I did get to a window… the teller started with thanking me for being a customer for 10 years… yada yada yada… I told her I was in a hurry and would like to get out of the branch before a full twenty minutes had passed…
Wish the management would wake up and chip in once in a while.

I have no real complaints about this branch. I am not a huge fan of Wells Fargo and have my primary bank account elsewhere now, but the branch itself has always been friendly and helpful.
They have two walk-​up ATMs and one drive-​through ATM. It is convenient when I need cash fast and don’t want to wait behind people or get out of the car!
Overall, I am *alright* with this place. I neither dislike the branch or love it. I wouldn’t come out of my way to bank here.

I am not a fan of Wells Fargo and most definitely not a fan of this branch. Having banked with a small community bank for years until it was bought out by a big bank in the bailout a few years ago, I never knew just how nasty the big banks were. I knew that they tried hard to sell their services, and I can respect that, but there is a line and it can be crossed. I moved my checking account to Bank of America in 2008 after my small community bank was bought out by a big bank that I didn’t like. Luckily, I never had a problem with B of A. But, going back to the topic of selling services: I had a disturbing encounter with a teller at this Wells Fargo branch.
My auto loan is financed through Wells Fargo and one day I went into the branch to make a payment on my loan. The teller took one look at my check, saw I was a Bank of America customer, and immediately started in on the hard sell.
Teller: «Have you thought about opening an account with us?»
Me: «No. Thanks anyway, but I’m happy enough with B of A.»
Teller: «Happy enough? Well, what if something happens to B of A? Remember the bank crisis just a few years ago? Banks closed overnight with no notice and people couldn’t access their money. It’s always good to have a second account, you know, just in case.»
Me: «Well, I don’t want a second account, but thanks.»
Teller: «We’re giving suckers away to anyone who opens an account today, but you can still have one.» (Because you’re a sucker for not opening an account here, the look on her face seems to say.)
At this point, I’m ready to tell her where she can put her sucker…
I DESPISE Wells Fargo. They are unworkable, they have terrible customer service, they find BS reasons to charge excess fees and refuse to reverse them for any reason. They are a terrible bank and I regret placing my loan with them.
In light of the debit card fee uproar, I recently left Bank of America for a credit union. As soon as I have established a good relationship and reputation with my credit union, I will be attempting to move my auto loan over there.
Can’t say it enough: Wells Fargo sucks.

Very friendly staff & good customer service.