Bob’s Transmissions of West Michigan

I went to bobs transmission multiple times just because I live next to it and each time it went horribly wrong. I had to come back 4 times for each car for him to get it right. What they do is only fix what is wrong with it and don’t fix anything that is worn or that should be replaced. I have never written a bad review for anyone– I don’t think it’s right unless the company is seriously ripping people off because it’s not fair to just give a bad review because of one slip up or personal differences. If anyone wants me to prove this I ask them to drive my truck and see how IT STILL SHIFTS BAD AND SLAMS INTO GEAR and Bob won’t make it right because he doesn’t want to open up the transmission again. I gave up on «Bobs warranty” — he honors it when it’s easy. What Bob does is, at least on all three of my vehicles, is take a used or «remanufactured» torque converter and slap it in a car and hope. If you don’t believe me, read some of these other reviews talking about how early their torque converter failed. Have your dad put it your transmission even if he doesn’t know how you are better off. I’m a Christian so I’m not out to get even with Bob for no reason. But Bobs transmission will not be the best place to go at all even though they are cheap. Ps. My best friend had the same exact experience. If you want to know his name Id love to tell you his to I just don’t want to blast his name over Unilocal.Tim P

Who wants to have transmission work done on their vehicle, right? We picked BOB’S after doing some research and we couldn’t have been happier with their work. There was an issue (not their fault) after we had the new transmission for about a week and they took care of it without any hesitation. Bob is a straight shooter and fair. I would recommend using BOB’S.

I took my transmission to Bob’s to have it rebuilt and I was under a time crunch due to a different transmission shop not fixing my trans, I explained to him how it was time sensitive ordeal. He had the transmission fixed and ready for pick up in less than a week And I couldn’t be happier with his service, attitude and professionalism. I only wish his shop was closer to me as I am from out of town but I will continue to use Bob’s shop for all my transmission needs from now on. Top notch

I bought a used SUV at 88,000 miles and two weeks later, the trans started to fail. I had Bob put a new trans in it 13 months ago. This past week, the «check transmission» idiot light started flashing at me after only 17,000 on this rebuilt transmission, so I brought it back under warranty. Strangely, even with the warning light flashing on the dash, it drove fine, but I didn’t want to take a chance of getting stranded.
Turns out the torque converter failed and had to be replaced. Bob did it for free under the warranty and had the truck back in two days. Nothing like honesty. Honesty, competence and quick turnaround are about the only things I care about with a car repair shop. Most places struggle to achieve all three. While I am not amused my torque converter failed so quickly, I get it that sometimes excrement happens. The reason for the five star review is how it was dealt with, which was honestly, competently and quickly. What more can you ask?

Owner Bob Knuth, who works at the Plainfield location, stands behind his company’s work — no matter which location your work is performed at. If you’re not happy, he will do whatever is needed to rectify it. Enough said! I know this to be true because I made him prove it, and I didn’t have to ask twice. Work done: $ 1,600 transmission rebuild on my daughter’s ’98 Eclipse.

They were great, and made me feel very comfortable. I would go back again and recommend them. Now my car runs better then it ever has, and they were totally honest with me, and managed to fit me in at the last minute.

The olé’ car was still running the first time he went to see Bob’s Transmission on Plainfield. I just knew that there was still live to be lived in that Taurus. I first went there a crisp fall day in October of 2007. He had to be towed in which was no problem because Bob’s does towing as well for a very reasonable fee. After a few days, sadly it is because they are always busy and my car seemed just to really prefer the holidays that Bob’s Transmissions take off. Bob’s did a check up on the Taurus and found nothing wrong with the transmission. He changed and flushed the transmission fluids for me, FREE of charge because he had the car for 3 – 4 days and couldn’t find anything wrong with it. All I had to pay was for the towing. Bob also, told me that if it happens again he would tow in back in for free. Another great bonus! To my luck the car magically healed itself but, that is another story.
Two years later (December 2009), right around the Christmas holidays I noticed a shutter and a clunking in my car and not on the roof. I was near Bob’s and pulled in. There were able to have one of their expert mechanics check it out within minutes, despite all the bays were full and were clearly very busy given the phone call volume. About 15 minutes later I new the problem, just as I suspected the transmission. I asked about the worst case scenario and costs, everything was explained carefully and full of detail on what needed to be done (the transmission needed to be taken out, taken apart and looked at). Within days the car was being looked at and transmission removed from the car. Worst fears for me the transmission needed to be rebuilt. The price was discussed, evaluations were weighted and I told Bob (the person you will hear all of your information from), I would a few days to think about it. About 3 days later I called back, to tell him the car was sadly not worth being fixed. Bob was very kind, he knew it was a tough decision on how to handle it. There my car set for about 2 weeks, while I located a place to take it for salvage. With no luck, Bob called me back and helped me find a place that would take it. He didn’t have to help at all but, he took the time and made it so easy for me.
It is rare that you find any kind of place like Bob’s Transmission any more. With the service that I received there, I will recommend and encourage everyone to go there! He has my service for life!

It is nice to know someone you can trust; especially an auto mechanic. I never worry about sending business their way. Incredibly fast and accurate service. Plus, there are 3 locations, so no matter what, you’re covered!