Incredible Pets

I bought a betta fish for $ 10 from this store and a day later it died! I contacted them for a refund or to at least get another betta and they would not do anything except test water and said betta fish don’t have a return policy (probably because their fish are unhealthy). Never going back to this store and now I have a diseased tank, dead fish, and wasted $ 10 which will turn into another $ 10 to purchase another fish. TERRIBLE CUSTOMER SERVICE and DONT BUY A FISH HERE unless you want to disease your whole tank and waste money.

First of all I will start out by saying that I am a local and had been shopping here for well over 10 years. My experiences had always been good and I didn’t have anything bad to say about them. I always enjoyed trying some of the free samples of pet food they often have on hand for paying customers. Most recently, however, a rather unpleasant experience has me thinking I just got lucky all those years. I had purchased 3 tropical fish (all the same kind) for my tank at home. I have been keeping tropical fish as pets for well over 30 years. These variety I purchased were the same as several I already had in my tank. Within several hours, one went belly up and died. I promptly bagged it up and took it back the same day. I do realize that their store policy states that when this happens, the customer must bring in some tank water for testing. However, in the past when I’ve had this happen so quickly after a purchase, the employees never actually tested my water for anything, and merely gave me another fish or some credit as a token of good customer service.
This time, the supposed fish expert on duty that day (who looked like some sort of Marilyn Manson groupie) tested my water and told me that it was dirty (which it was not!) and that there was a problem with nitrites. She showed me the test water held up next to the results chart, and the color of my water was *just barely* tinged yellow outside of the clear «safe» range. I didn’t actually watch her do the test, so I can’t be certain of the honesty of it in the first place. She then recommended I purchase a product, which I informed her I already had and used on a regular basis. I also informed her I had purchased 2 other of the same type of fish, as well as already having several of the same in my tank for several years, and none of them went belly up and died. Her only response was to repeat exactly what she just told me regarding the water quality, practically word for word, as if this is something she tells customers on a regular basis. This left me feeling like this place will always find a way to blame the death of an unhealthy fish on the customer, regardless of what the water test comes out as, just for the sake of saving themselves a few bucks.
Well I suppose if one $ 5 fish was worth losing a faithful 10+ year customer over, then fine keep my money. That’s what it cost me to learn that I will no longer be buying fish here. I hate to give my money to the big-​box Petco in town, but at least they have the respect to give me a new fish or some credit when they know they gave me one that was sick in the first place.
In addition to this, I have also purchased some bulk bird food here which I later discovered was infested with meal moth larvae. So steer clear of that as well!

Big selection, including healthy food options for my cat. :) Friendly service. No lines to wait in.

Love Incredible Pets!!! They carry the hard to find stuff and are almost always cheaper than our local chain store. They support local rescues and have a Great self wash!

These people are so rude and unhelpful! Practically had to beg someone to get me a fish, then was questioned on wether I had ever owned a fish, in a rude suspicious way, at the counter I was told I had been given paperwork that I had not! I will NEVER SHOP THERE AGAIN! It’s sad when a corporation treats you better than a local store! Hella snobby

Great supply of pet items, used to love going in there when they had their old staff… The new staff is incredibly RUDE and treat you like your annoying them, they offer no help finding things and don’t pay attention when ringing your items out. Hope they improve soon until then I’ll go to ridge feed or pet co

The staff go out of their way to be helpful, and are friendly and funny! Their return policy is wonderful. I’ve had nothing but positive experiences shopping here.

I was pleased to find a pet store with all the necessities closer to Nevada City than Petco and independently owned also. Their prices and selection for dog and cat food are comparable to Petco though they do have less animals available (which doesn’t bug me).
They lose a star for customer service. They always seem to have a good handful of employees on shift when I come in but none of them stop chatting with each other to ask if I need help. When I do ask for help, it’s pretty mediocre as they seem to be slightly irritated by my intrusion into their personal conversations. Get with it, people, you’re at work not a party.

I joined Unilocal just to say: «employee Deb needs fired» I will save you the details of my experiance, I did call and report the details to the on shift leader.
Great store with one really bad employee named DEB!!!

When I checked in yesterday, Unilocal said this store was closed. Odd, because it was open and the busiest I’ve ever seen it! This place has been here since I’ve lived in the area. They may not carry as much as the big box pet stores, but they can special order just about anything. Personal experience tells me that most chain pet stores can’t order what’s not on their planograms. I like shopping at smaller pet stores because of their customers service and «boutique» pet food offerings. Yesterday was an anniversary sale here. They had some terrific deals on pet food. It would be worth it to check for their next big sale — only wish I could be that organized.