Apex Automotive

We were in Great Barrington to ski, and the driver’s side windshield wiper broke. My husband was concerned about tightening it too much, and thought there might be something else wrong. We were staying in walking distance from Apex, so we drove over, prepared to leave the car and walk back to our motel. Instead, they looked at it right away, tightened it up, and put on a much needed rear wiper. It cost all of $ 10. I’m pretty sure that was for the rear wiper only. They saved our day, and now we know where to go if we ever have other car trouble in the area. Very nice people, very clean shop and office, and two very cute Papillons to pet.

Bob is great, thorough, knowledgable, quick. Top recommendation.

I’ve had them do small things and was pleased. Good mechanics are hard to find, and they may well be that good, as they are so conscientious. My tire replacement charge was reasonable, but just had the wheels aligned and thought $ 128 was over the top… still reeling… so check the prices first.

I will NEVER bring my car back to this establishment. My first experience at Apex was a great one, so when I needed my vehicle serviced again, I brought it to them, in hopes I would be in good hands. I was SOOOOO wrong! First off, they completely over charged me about 3x over, and I did not find this out until I did a little investigating after I had my work done. That was my fault for trusting that they would be honest with their prices. Second, I brought my vehicle home and it LITERALLY was a clunker! When I brought it in, it was not making any noise. So, I brought it back the next day, and Bob, the owner proceeded to tell me that I needed a whole new other job done to my vehicle that would run me around 5 or 6 hundred dollars. Now, I had JUST spent a little over $ 700 getting it fixed. So, this time, I went and got a second opinion, and come to find out, a part they installed was loose, which was creating the clunking noise. I brought it back AGAIN the next morning. I pointed out the part that was rattling. And asked them to tighten it. He flat out told me, i was wrong, and it was normal. I got furious. He told me, the only way to make the clunking noise go away was to put in a new part (that has been, and still is working fine!) And spend another ⁵⁄₆ hundred dollars. They wouldn’t tighten the loose piece or anything. Bob seems to me like the type of owner who is great and accommodating with men, but when it comes to women, he tries to swindle what he can. I am putting a report in with the attorney General for the way he was speaking to me and for mot rectifying what his mechanic clearly did not do correctly,

This is a mom and pop operation. Bob makes sure that everything is done well. I have never brought a car here for something major. Just inspection stickers, or electronics installations (a GPS device needed a special mount).