Barnes & Noble Booksellers

Starbucks/​Barnes & Nobles: can you please please please add outlets closer to the tables so we can charge our laptops? Perhaps even one or two tables that can have a close outlet so I don’t have to sit on the ground for a random outlet and use your bookshelf to rest my back. Thank you.

They have everything from Pokemon cards to a Starbucks. Large variety. Fast service and Large variety

Lots of space to work and read. Good restaurants around to eat. Can spend hours easily

This is my go to Barnes & Noble store as it’s the closest to my job and apartment. Also, I love that it’s open on Sunday even though every thing else is closed.
The parking is miserable during the week and Saturday. But on Sundays, it’s so nice and empty except for B&N and the restaurant goers.
The actual store is laid out pretty well. Merchandise sometimes can be a bit messy but otherwise, not bad.
Also, the staff has always been friendly when I’ve gone here (they’re not always fast and sometimes want to chat, but at least they’re friendly). You can also order online so you can just run in to pick up easily.
The café area tends to be a bit messier with many of the tables filled with books or crumbs. But the staff is pretty friendly and they get your drinks to you pretty quickly. Also, this location gets some desserts from Cheesecake Factory! Yum!

This review is for the «café» and not the actual book store which happens to be great. They aren’t very nice and I watch them make the drinks and it’s always very watered down. I said something the other day (which I usually don’t) because I heard them say behind the counter «no more passion tea for the moment and another girl said «oh well» and I watched her pour half of the pitcher with tap water. I said «excuse me, I didn’t pay for watered down iced tea. I’ll take something else». She knew she did something wrong and poured it back into the sink within two seconds. Another barista stepped in and said «oh all of the tea is watered down». Which I think is BS and I do not believe nor have I ever seen. I watched her brew another pitcher of Passion Tea normally and then at the end when she went to put it in the cup SHE FILLED IT HALFWAY WITH WATER. I’m sure she did it because she knew I was watching. I didn’t have the time or patience to deal with it any longer so I took my drink and left. It literally tasted like warm tap water or one of those fruit flavored waters. It was gross. The only reason I’m not giving 1 star is because they do have a very good assortment of baked goods which always taste fresh. Every time I go there I’m accompanied by teenage attitudes and poor customer service. Coming from a riverside mall employee, I say save your money and go to Au Bön Pain, which is a few stores to the right of Barnes and Noble.

I was very confused with how to rate this Barnes and noble. Merely based on the fact that it was a mall bookstore. So all my complaints about this location was because it was attached to a mall. Lol
— too packed
— not enough seating
— too loud
— so many kids running around…
It has a Starbucks attached, and a small seating area around the Starbucks which was nice. But I ordered my usual venti ice green tea and it was SO watered down. That was disappointing.
Has a bathroom upstairs and awkward seats lined up against the wall outside the bathroom.
One good thing was that there were a lot of search stations with associates. At least 3 just upstairs. I think that’s a lot for a B&N in a mall. Heck, I don’t think I ever saw that many in a stand alone store!
Is the closest B&N from my house so I’ll be back strictly cause of convenience.

The two people I interacted with in the music section the other day were very helpful & friendly! I was looking for a vinyl, but found the plastic wrap torn on the side. Since it was the only record of its kind, the guy had it re-​shrink wrapped for me. They even left out the price sticker because they knew it was a birthday gift.
Thank you, thank you!

Store is okay but I felt I had to write this after a phone conversation I had last night with a bookseller. She was haughty and downright rude. I had called because I had wanted to return some items purchased online (without the packing slip– I lost it). I explained to her that the customer service rep at the 800 number said to call the store and see if they would accept the order confirmation as proof of purchase and give me a store credit. The woman became very nasty with a really haughty tone and said how many items? I said a couple. She said DEFINE A COUPLE. I was, like. two? She demanded to know which ones. I was floored at this point. I said two Cat in the Hat books. She wanted to know why I was returning them? I said the kid might not like them. She then kept repeating how do I know what you paid for them? I repeated it should be on the order confirmation. after about 10 mins of ripping my head off, she said she didn’t think it would be a problem. I needed to return these items– otherwise I would’ve hung up on her.

Came to Barnes and Noble at Riverside Mall with my brother and my aunt on this beautiful day. While I was looking at something quickly, the manager (he was about 6ft tall with sharp eyes and short grey hair) was viciously saying «Where is this kid?» «Hey where is your mom? Why are you alone?» and walked towards my brother. I stopped him and asked him what happened. The manager said my brother was running the escalator up and down screaming. Okay, I’m fully aware my brother has special behavior problems because he is autistic. What got me really mad was even when his coworker asked him «Maybe he has special needs?», he disregarded the consideration that someone might have special needs and started walking towards my brother as if he was chasing after a criminal. My brother was probably less than 3ft away from me and there was barely anyone in the store. My brother loves books and we come here every weekend. I’ve seen this manager talking a very rude manner and viciously to other customers as if they were below him. Bookstores are places to read, to relax and to have fun. A manager is responsible of keeping that atmosphere and provide comfortable customer services. That ass does not qualify as a manger by chasing and scaring after my brother like that even when my brother was consistently saying «I didn’t do anything. I didn’t do anything». There were two bookstores in my area before but they closed down so only bookstore that is available and updated is at this location. Its not about parking or its not about how big the store is. This is primarily offending someone’s disability. The coworker asked the manager” Maybe he is someone with special needs?”. The manager didn’t seem to care about that. The tone of his voice, and attitude was not appropriate and someone like this doesn’t deserve a position of authority.

If you leave a store feeling like a sucker, then something is wrong.
I like to actually go to a store and look at the books, and this Barnes & Noble is convenient to me. However, they have gone over the line with deceptive advertising practices. When you look up a book on Barnes & Noble’s website, there is an option called «pick up in store.» Well, I used that option, but when I went to pick up the book, they charged me more than $ 10 over the quoted price. I was told that it said on the site that the store would have a different price. Well, looking at the bottom of the page on the site, in smaller print, it said, «Store and online prices may vary.» Not that the price in the store would be different than the quoted price. And the manager of the store said that she couldn’t do anything about it. By the time I found this out, it was too late to order online, so I was stuck paying the higher price. It may be legal, but it is still deceptive, and that alone is worth a one star rating. If they didn’t intend to deceive customers, they would make the language much clearer and put the information more prominently.

What’s better than reading? Maybe when your kids read too… or when they can be free and use their mind and not their iPad…
This is a great location with Starbucks built in amd quite a few restaurants to have a nice family lunch.
Many hands on books and children activities.

Okay, first of all parking is horrible, and maybe the Starbucks sucks as well. But this is a review of the bookstore, and this is worth praise. A sure sign of a good bookstore is if you have to step over children who are sitting in the aisle reading. The selection is very good, and any store that encourages its littlest patrons to read on the spot is literary nirvana to me.

The parking flat out sucks. The store is okay, but the lack of stars is for the lack of competent staff.
The guy who rang up my sale REEKED of alcohol.
Hell, maybe he was the smart one there to come to work faced.
The place is depressing because the overall vibe from staff is morose.
I’ll pass next time.

I hate to write a poor review but after numerous visits — this particular BN kind of deserves it. I used to visit quite frequently, perusing the shelves while sipping on Starbucks. Then, for convenience, I started to reserve books ahead of time to make my trips there more efficient. Very rarely have those reservations proved to actually be efficient. Today will be one of the handfuls of times that I’ve gone to pick up the book at checkout only to find it’s not there. The cashier admitted they received my request but had yet to fill it. Her and her coworker complained a bit how no one on the floor had chosen to complete the simple task but seemed unwillingly to do it themselves. It took ten minutes and three phone calls for the book to finally make it to the front desk. Mind you, I could have gotten the book myself but I made a reservation for a reason. Anyway, this is not a BN I enjoy going to anymore. There are many other locations that are conveniently located to me and I will be making a point to visit those instead.

Stopped by to find some trailmaps and books on rock climbing. Took a while to find and the selection was poor. We ended up pursuing the books by the coffee shop and wanted to do some quick research. However, there were (a) no power outlets and (b) not free unlocked wireless. WTF? I thought Barnes & Noble were supposed to be like the library replacement. Ohh well, suppose I will just continue to use Google and Amazon, lol. At least at home I have both power, wireless, and much better coffee!

I called to see if they have a book in stock today May 28, 2013. She put me on hold while she goes to check if it’s actually in stock… Waiting… Another woman picks up the phone in the meantime and I tell her I’m waiting to see if they have a book in stock and she puts me back on hold. 15 minutes later and utterly annoyed… *click*
Both women never bothered to get back to me and the phone eventually got cut off.
Called again, a soft spoken gentleman answers and finds the book in 2 minutes! Apparently they only have one competent employee on the floor.
Next time I’m ordering my books online from Amazon.

I like this place but the «Starbucks» is no good. It’s run by Barnes and Noble so the coffee isn’t good and I can’t use my starbucks card. And there’s never anywhere to sit.

Close to the worst Customer service I have ever seen. I brought a Nook. took it home. It didn’t connect to the internet. I called their customer service they gave me a run around. Took it back to the store and the girl that sold it to me tells me it needs a firmware upgrade. Well. why would you not tell me that when I brought it? Do you think we have nothing better to do? She could have cared less. DON“T BUY HERE

I come here often, especially on rainy days because I love browsing the different business and marketing sections on the bottom, and getting some work done at the starbucks there. The staff is really friendly and I normally end up buying something or other.
The parking is just plain horrible though and that’s the main reason this bookstore does not get 5 stars. The spaces in the back are rather small for even a compact car and you can’t get out of your car without hitting the car next to you.