Customer service @ this HACKENSACKNJ location used to be good, NOW it sucks! an Employee told me a sale was going on & to trade my Xbox 360 in to get $ 175 credit and reserve a new system, I erased all my Data off my HDD on My xbox360 made the trip ALL the way down there, waited in line for a half an hour because of a amiibo special, only to find out that the sales person was Wrong, the manager *Anthony* acted almost unconcerned. Whom reminded me that it was his«DAYOFF» as I stood on a not moving line!!!. This location is good for used games and hiring pretty girls that have no game knowledge or customer service skill. TERRIBLE with info. NEVERTRUSTTHEIRSUGGESTIONSLIKE I DID?! I once liked this location… do yourself a favor and go to best-buy…