The Home Depot

Scheduled Appointment for Roof Replacement Estimate. Told that we are in process of buying home and will have real estate agent give access to the House and still the appointment was confirmed.
The representative calls on the day of appointment 20 mins earlier and says cannot do the estimate as we dont own the house. Why did you confirm the appointment in first place?
I wish i can give ZERO stars

This place is terrible. All of the employees are kids. They don’t care to help, they’re too busy making jokes with their fellow employees. Everyone’s SO RUDE. I asked someone for help and her response to me was «Yeah?», didn’t even turn around to acknowledge me. Eventually when she turned around she rolled her eyes as if I was annoying her! So rude, the assistant manager I spoke to was rude. I understand it was a busy weekend but your job is customer service, I don’t care if you’re tired. Lowes in Hackensack is completely different, customer service is PHENOMENAL. And not a bunch of kids working there either.

I was in here last week trying to find the right wooden floor tile shade that matched the logo on the box I had a picture of on my phone. I asked one of the employees (a short bald guy) for help. He had to ask me what isle I was looking in and I had to walk him over to where the ones I needed were. And while we were looking at the tiles, some obnoxious middle aged woman comes over to ask him something and then he turns his back on me and proceeds to help her for like 10 minutes instead. I just walked away to get the sample tile from my car and try to match it to the one I needed myself. Absolutely useless and disrespectful employees.

A friend told me that this is the big difference between the mom and pop shops and the big chain stores; the small shops actually care and are helpful. Other than the paint department, this particular store has bozos for employees. If you need help with something, you have to scour the store. When you finally do find someone, the person helping usually has an attitude or has that aura that they don’t want to be bothered. It’s usually young kids with no sort of work ethic, just trying to ride out the day without doing any work. It usually is like this at all home depots. Unacceptable.

WORST DECISION EVER to purchase a fridge, washer and dryer machines. I recently bought a new house so I went to this store to buy a fridge, along with a washer and dryer. First, I asked them to deliver the products on a specific Saturday. The associate at the store ended up entering a Saturday which was 2 weeks after the date that I specified (which I didn’t find out until later since I had not received a call from the delivery company specifying a 4 hour window time when my products would be delivered). That was one Saturday of work I missed (not getting paid) due to careless error of the associate working at that department. I waited 2 weeks for the delivery to come (the Saturday the associate orginally entered). They called me the day before and told me the 4 hour window time would be from 12−4PM. That Saturday came and it was 3:30 PM when they called and told me their truck broke down and they couldn’t deliver my products. I was furious! Not only did I have to wait three weeks to hear this nonsense, this was my second day I had to take off work and not get paid. I was without a fridge for 3 weeks at this time and had to store all my food/​drinks in a cooler. I called the manager of the home depot store and they refused to give me more than 10% off my $ 3500.00 order! Nonetheless, I ended up re-​scheduling the delivery since I had no time to go to another company to order these products. I ended up re-​scheduling the delivery for a Saturday which I was able to take off (now 3^rd time in a row). Unfortunately, had to wait anther two weeks for this Saturday to come because that was the only day I was able to take off. The Friday came (day before scheduled delivery) and I was advised of a 4 hour window time for the delivery to take place from 1−5PM. As expected, they called me around the 5PM mark and said they would be at my location in 30 mins. Already after the 5PM deadline, they took the fridge out of the truck, only to find out the fridge was broken! That was my breaking point.
I called management of the Home Depot in Hackensack NJ (by the Bergen Mall) and told them the story. The only way I would accept the products was if they gave me a huge discount to cover the amount of money that I gave up from not working on all the Saturdays I missed. I ended up telling my story more than 5 times to 5 different people! The fourth person told me I’d hear back from someone the next day. That person never called and I had to take initiative to call them back. Finally, I was told from the manager that he would not be able to give me more than 10% off my order. This was OUTRAGEOUS! I ordered everything at this store more than a month ago and still didn’t receive products of quality. My order was over $ 3500.00 and they couldn’t even refund me more than 300 lousy bucks. I had been a customer of Home Depot for over 15 years and they didn’t do anything within their power to keep my business even after providing the WORST CUSTOMER SERVICE in history of all department stores.
NEVER AGAIN WILL I EVER SHOP AT THIS HOME DEPOT, OR ANY HOME DEPOT FOR THAT MATTER. I’ll take my business elsewhere.

It took me six employees to find an item I was looking for. Yes, six. Each one was more clueless than the last. They really don’t care about customers.

We made rare trip to Home Depot and since I am not a carpenter nor an electrician I was prepared for the worst but not quite! We went to see what they had in patio bistro sets and they had one for over $ 400 set up which wobbled the other one was on a shelf set up but they would not bring it down so that was that and if you are lucky enough to not get hit by people with giant pieces of wood you may get hit by a car in the crazy lot. We went to Bed Bath and Beyond found just what we wanted, great customer service and accepted our 20% off coupons!

Awesome place to shop for carpet for your home or business!
Great service, wide selection of carpet, high quality and great prices!
I must admit that I was delightfully surprised when I ran into two top notch sales’ professionals, tonight, at the Home Depot, in Hackensack, NJ! They set me up with carpet and a measurement appointment in a snap! On top of the knowledgeable and speedy «service with a smile» they had given me, they hooked me up with a 25% discount for the aggravation and inconvenience that I had just gone through with another carpet company, Empire Today. Can you imagine that they felt that sympathetic to my story (Read my one star review here)? Now these people know about customer loyalty and service!!!

This place is close to my apartment and I really just went to make a lot of copies of my new apartment keys.
The employee who manned the key station did his job efficiently and as quickly as he can. However, didn’t smile once at me though I was trying to be polite. I almost felt like I was being a pain because I had so many copies that needed to be made.
Though the employee who rung me up was super polite and nice. He teased me about all the keys and we had a little laugh about it. At least he knew how to smile!

Don’t waste your time. Not one English-​speaking person works in this place. I guess that’s about right because no English-​speaking people shop there either. I guess when you really think about it there’s no Home Depot anywhere around here that’s worth my money. LOWES LOWES LOWES.

I worked at this depot for about 5 months as a cashier. The training consisted of computer tutorials for about a month or so. #1 During the interview they ask if you would like day or night hours. After you are hired they give you what hours they feel like it. #2 This place is a goldmine (one customer after another) especially on weekends. They only pay the cashiers who are busting their hump $ 9.50hr. I personally think that this has to be one of the worst places to work for. They are another Walmart. They exploit their employees to the max and pay dirt cheap. My advice to anyone considering a job with Home Depot, is to look elsewhere for a job. Home Depot you are ridiculous, cheap and you SUCK!!!

Employees don’t seem to know their stuff. Most don’t want to be there, literally and cashier overcharged us for a 2 foot dowel like it was the whole thing –_–
Actual Location is nicer than North Bergen with huge malls next to it but also smaller.
I’ll stick to north bergen unless I’m by the mall.

Hey the customer service was superb in this Home Depot! They were attentive, answered all of questions and reassured us that we were making the right purchase. Self check out always rocks!

I frequent this Home Depot and overall find the staff on the floor to be very helpful. I feel bad for them sometimes because it seems that we customers just attack them with questions… But they never seem to be annoyed… they hire people with a lot of patience. and experience. They seem to know what they’re talking about. Thanks Hackensack Home Depot

Dale from the tool rental area was extremely helpful, courteous, and kind. I will absolutely be coming back here for any home related needs in the future.

Ok so I went to this location only because we needed to rent a snake for the day and the one in Lodi doesn’t rent it. They were very friendly and helpful. We told them that there was a chance we may break the tip of the snake bc we had done so in trying to fix the same problem once before and they said was fine. So we used it and it was great. Unfortunetly the piece did break on the snake and they had no problems with that. They even gave our deposit back! Maybe that happens often? who knows but they were very helpful and nice to us. I would go back. PS they rent equipment out ! A lot of other home depots do not.

Very large home improvement store as well as hardware store. If you can dream it they probably have it. They also have doors and kitchens for remodeling which is a plus. The staff are not always the friendliest group of people most of them don’t really seem to want to help you or do much. On the other hand there is a good amount of staff who are super friendly and will go out of their way for you. It is kind of the flip of a coin on that. The parking lot is crowded and a mess there are people constantly coming and going so to park is a mess with people and cars everywhere. Be careful not to hit anyone or anything grab the items on your own and have an idea and you will have a good experience.

All your home supplies in one big place

I went back to the original home supply mega store Home Depot! Great help. Al in lumber was OUTSTANDING ! Sam I. Doors was funny and helpful!
Forget Lowes’

Not a fan. Staff is less than outgoing and just not helpful when you ask them more about their products.
I much prefer going up the road to Lowes. It’s worth the trip.