Jay West

Great bridal experience! The attendant was kind and honest. She only pulled dresses that were within my budget, and I never felt pressured to try on anything I didn’t like (or couldn’t afford). The fitting room was small, but did the job. I would recommend this store.

I was worried when I skimmed the reviews on here after making my appointment. I think of this place as an institution as they have been around forever and I remember prom dress shopping here! So based on the reviews I thought it went downhill. I’m glad I trusted my gut and went anyway. I had a great experience today! I had a bridal appointment which I was on time for. We only had to wait a few minutes while they finished up with someone else before me. Sue was my saleswoman and did an amazing job of being knowledgable, honest, and fun to be around. She worked within my budget which was important to me and I felt like she definitely «got» me and my taste. I didn’t feel pressured or rushed at all, even when we clearly closed them out (didn’t realize they close at 4:00 on Sundays — oopsie). There were 2 other brides also trying things on when I got there but I didn’t feel squished. I also loved that by the end of the appointment she seemed genuinely excited for me choosing my dress and even gave me a hug on the way out. The prior reviews must either be outdated or circumstantial. I will update once fittings/​etc begin!

One word: Rude.
I went in about a year ago to try on wedding dresses with my friend. We had an appointment booked but the same day we came in, there was a sidewalk sale. Of course the sidewalk sale was more important than our appointment, and the person we made an appointment with was «double booked». So someone else helped us out. I can’t recall her name, but wow — a very unpleasant person to work with. She had me look through rows and rows of bridal gowns and pick «what I like» to try on. I’ve never shopped for wedding gowns before — how am I supposed to know what fits me well and what I like? I feel like it was definitely her job to see my body shape, and recommend dresses that would suit my frame and also recommend styles that I wouldn’t quite think about but would look good on me. I got so overwhelmed sifting through all of the racks that I just gave up. I picked about 5 and tried those on and didn’t even want to look at the rest.
I mentioned my budget and she literally snarked at it. I understand that I do look young and she might’ve not given me as much attention as someone who looked older (and looks like they have more cash), but that’s beside the point. You don’t scoff at someone’s budget. I had money I was willing to spend (had my credit card in hand), and she definitely lost that purchase. Rude, unhelpful, snarky, snobby and unwelcoming. She was completely inconsiderate and rude to my friend who came along with me as well — saying that my friend’s opinions were unwarranted and should be disregarded.
I found a different bridal store who was a lot more friendly AND sold it to me for $ 1,500 cheaper than what Jay West quoted me at. Such a disappointment. Don’t bother giving them any of your cash — find a bridal place that is actually wanting to help you out.

This was our first bridal shop appointment with my daughter, with another three salons lined up. We were off to a terrible start. When we arrived for her 12 noon appointment, we were told she wasn’t on the book, and the person with whom we were supposed to meet was off. After having driven 2 hours to get here, I thought my daughter would lose it. But Barb jumped right in and said she would be happy to help my daughter. After listening to my daughter’s preferences and checking on our budget, she escorted my daughter around the shop and picked easily a dozen dresses.
She was not only amazing at helping my daughter get into and out of the dresses, she was awesome at honing in on just what made my daughter smile. In the end, we got the most amazing gown, a gorgeous veil, a perfect comb for the veil, and to top it all off, a hug from Barbara! We cancelled all of the other appointments — there is no way we could have topped the gown or the experience.

I love Jay West. In high school, I got all of my prom dresses here. In college I got all of my gowns here that I wore singing in recitals. Now, I recently came here to fin my wedding dress and had an EXCELLENT experience. First of all, I called them on a Saturday morning and they were able to fit me in that afternoon!!! I was feeling nervous, especially after reading the reviews here on Unilocal.I made an appointment and we were helped by Carol. I cannot recommend Carol enough — she was so great!!! She made me feel comfortable and really wanted to help me find the best dress without pushing me into anything. She was honest and personable and I loved her. All of the ladies working that day eventually came and took part in my appointment, and they were so wonderful. I did not end up purchasing my dress here in the end, I would only say because they did not have exactly what I was looking for in my size — 16. Definitely worth stopping here!

Don’t waste your time! I had a noon appointment here on Saturday to try on bridesmaid dresses. My sister (the bride) and i arrived at 12 on the dot. We walked in to a store that was in complete chaos. We were pushed to the side and after about 5 minutes a lady told me to leave my umbrella by the door and someone would be with me soon. After another 5 minutes, no one said anything to us so we went to look at dresses ourselves. We pulled a few that we were interested in and asked a lady if there was someone who could help and she said that someone would be with us soon. When i looked at my watch and it was 12:25 and feeling like we were bothering them, i knew it was time to go. The staff was rude, there was a small selection of dresses, and the dresses they did have were over priced. Save yourself the trip and go to Irma’s…they have a much better selection and everyone there are super sweet!

This is where wedding dreams come to die! I am a bridesmaid in a wedding that will be taking place in early August 2015. Due to all of our busy schedules, the bride decided it would be best if we placed an order for our dresses in November because we were under the impression some dresses can take up to 6 months to be delivered. To our surprise after we were measured we were told that our dresses would come in by February. Well, February came and went and we did not hear anything. The store called the bride yesterday to literally say, «We were just checking in and seeing if you were ready to place your order.» UM, WHAT?! Thats right, THEY DID NOT PLACE THE ORDER!!! They claimed they were waiting for the other bridesmaids to place their order. No, there were no other bridesmaids that had to place an order. They confused flower girls with bridesmaids and held off an order for 3 months. Now we are being told the dresses will come in mid June but we shouldn’t worry that’s «plenty» of time. No it’s not when alterations need to be done as well. After the bride called to express her concern and how upset she is over this situation they are now doing us a «favor» by rush ordering the dresses which they say now will cost them $ 40 a dress. This story is to be continued until we get the dresses… just do yourself a favor and don’t bother. There are plenty of other bridal shops that will be on top of their work and will treat their customers right.

What shame that Jay West treats their potential customers so poorly! I have been here twice and both times I was shocked by how bad it was.
About four years ago I went with a friend to start her gown search. She had only picked out three dresses and told her consultant to pick out others’ that she thought would look good. Well, the young girl did not pick any other dresses and seemed to be offended when I went around picking more dresses for the bride to be. She had said that the dresses I had picked out weren’t what the bride was picking… Well that’s the point, right? The bride said to pick out other dresses that others’ think would look nice and that’s exactly what I did. Huge shocker, the bride absolutely loved two of the gowns I picked out for her. Since this was the first shop the bride to be went to, she found a dress elsewhere.
Now, lets talk about today! Bride to be was at Jay West this past Thursday with the junior bridesmaids for their dresses. While she was there she picked out some dresses for her bridal party to try on today. Maybe a total of eight dresses… no big deal. Our appointment was at 2:30PM which we were all there a little early and waited — also not a big deal. The thing is — when the consultant, Carol had started talking to the bride to be she seemed to be very confused about the dresses. There was a card that had all of the dress numbers on it but they were never pulled for us to try on. Carol walked off saying she needed to look for some of the dresses. A few minutes later she comes back and asks the bride to be if she knew how to search for the dresses herself. Of corse she didn’t and made it very clear that she didn’t know how to because its not her job and they were supposed to be pulled already. Carol tried to explain to us how to search for the dresses and sent us on our way… Well since none of us are bridal consultants our bride to be just told us to pick out what we wanted to try on. Not a single consultant was there to help us and we were just standing around lost while Carol was off helping other bridal parties. When one of the girls asked to try on a dress on the manequin she was told no because it was not a bridesmaid dress/​it was the only one they had/​we aren’t allowed to take it off… Excuse me?
So we have dresses to try on but no dressing rooms. Carol/​another consultant eventually comes around after we had to chase after her at least three times and says that we had ONE ROOM for SIX GIRLS. At this point the bride to be and her sisters were absolutely fuming. We got a second dressing room after complaining that this was ridiculous but Carol was rushing us all the same. She flat out saw one bridesmaid walk out of the dressing room with a dress on, look in the mirror, show the bride and all within seconds unzips the bridesmaids dress and told her to try on another one. Just unzipping her dress out in the open! — A different bridesmaid asked Carol if she had the dresses in a different size — What did Carol do? She walked away & never came back. Oh wait, excuse me! Carol came back… to tell us all that we had to give up our second dressing room so another party could use it. And the other empty dressing room? We weren’t allowed to use it because that’s where the mother of the bride changes… There were no mothers trying on dresses. At all.
All of the bridesmaids tried on ONE dress each before we were kicked out of our second dressing room and before we were all even dressed again, Carol was taking away all of the dresses we had picked. — This is when the bride said we were done and leaving.
From the beginning the bride to be and her sisters made it perfectly clear that the way we were being treated was completely unacceptable but Carol just brushed it off & ignored everyone. She made excuses about how they are very busy because of the season, how there was a show they were having that day at the Mansion (which has NOTHING to do with ANYTHING) & how there was a lot of girls there today — which one sister pointed out to Carol that she obviously overbooked.
Jay West really screwed the pooch on this one. They lost a great deal of money today just from our group alone. — After we left we went across the street to Country Way Bridal just to look and it’s a good thing we did. Though we couldn’t try anything on today the girls were super helpful in setting up an appointment and letting us go around picking dresses.
Don’t give Jay West your time or money.

I came here this summer for my first bridal dress hunt outing. The store does have a nice selection of dresses, but my experience turned me off from this dress shop.
First, the saleslady working with me (sorry I forgot her name) was a little pushy, but kind of in a manipulative way, I felt like I was being pressured to make a decision, and was asked too many times if I «loved it» and would get chastised every time I said «like» to the point that I felt pressured to «love» it. It made me feel uncomfortable.
Second, at the end of the appointment, I had them write down the designer and style codes of my top choices. They actually offered to do this, which is why it surprised me that when I went to look up the dress online to send my mom a nicer picture the codes were all wrong. When I sent the shop an email about this, they never responded. I know now that I was lied to, and they purposefully gave me the wrong codes, since I was able to find it on the designer’s website with a completely different code.
Because of that experience, even though I really liked one of the dresses I tried on there, I decided not to go back, and instead called a few other shops in the area to see if they had that dress. One of them did a few towns over and had it for $ 600 less that the price at Jay West, which leads me to believe that their prices are inflated too.

I was extremely nervous as I began to make appointments and think about wedding dress shopping, as I’ve had a significant amount of weight loss and had some body image issues I was dealing with. Jay West was the first of 3 appointments I had made for 1 weekend, my mom had come in from out of state, and I had my MOH and 2 friends with me. We made our appointment for a weekday afternoon, which I feel may have made a big difference. We had the bridal salon to ourselves, which made it feel very intimate, personal, and fun. Barb was my consultant and I LOVED her. She was wonderful in every way. She listened to me when I explained what I was looking for, pulled dozens of options, and also engaged and joked around with me and my guests. It was a truly enjoyable afternoon. Barb did not force me to try anything on that I wasn’t comfortable with, and really pointed out key features or details I may have not noticed. She listened to the questions my mom and my friends had, and was so patient throughout the appointment as I bounced back and forth between my ‘Top 2″ dresses. I ended up buying my dress there that day, in full. They offer a discount when you can pay in full, and as has been mentioned, you receive 10% off future accessories/​shoes purchases if you buy your gown there. I left with tears of happiness in my eyes, and Barb was a huge factor in that. It was a day I will never forget. They had a pretty large selection of dresses, and the number of dresses pulled in the style I wanted was staggering. Barb also showed me some options in what she thought would look good on me, which were things I had never even though about. She knows her stuff! I will definitely be recommending Jay West to others!

Writing this review based on my experience with Jay West while shopping for my wedding dress as well as my bridesmaids’ dresses. I worked with Barb during my bridal appointment and she was great! She listened to what I wanted but also pulled some unexpected dresses for me to try on to get a better feel for exactly what I was looking for and what I liked and didn’t like. She was a huge help when it came time to narrow down my choices. She was also extremely patient — i tried on at least 10 dresses and then did a top 5 and top 3. She interacted well with my group and kept them engaged in the appointment, which I appreciated. I bought my dress that day!
Today, I went back for my bridesmaids’ dresses. Lisa was amazing! I had called earlier in the week to ask if they had a specific dress in store for my girls to try on, and they had it ready and waiting for our appointment this morning. She allowed us to browse the store and pull what we liked. She also took the time to pull the sample of my wedding dress so that I could see how the bridesmaids dress looked with it. She also offered her opinion to help us make our decision as we were down to two very pretty dresses. She carefully measured each girl and even offered samples in specific sizes to ensure the right size was ordered. Also, 20% off each dress for having more than 5 bridesmaids! and 10% off accessories or shoes for me since I got my dress there. Gotta love that! Jay west has a huge variety of both wedding and bridesmaids dresses and I’m extremely happy with my experience with them so far.

i had the greatest experience here! i had made 4 appointments over two days during my visit to south jersey (i now live in oregon) so my mom could be there with me while i tried in dresses. jay west was my first appointment and after reading some reviews i wasn’t optimistic about finding a dress or even having a good experience… I WAS SO WRONG!
i believe janet was my consultant. she was PERFECT. it was like having your no-​nonsense, funny, witty and stylish aunt help you. she knew right away what i would like and pulled several amazing dresses. she was honest yet sweet and helped me and my mom narrow down to two dresses. she didn’t pressure us to pick, in fact she encouraged us to go to lunch and to take some time to think about it. well, we came back and ended up with the one all of the salon-​ladies told me was «the one» (they made me feel great).
janet was amazing. i couldn’t have asked for a better consultant. the ONLY reason i didn’t give them 5 stars is because they only had one long sleeve dress (which is what i ended up with). granted, it is a GORGEOUS dress and i wouldn’t switch it for the world, but long-​sleeves are up and coming and if you’re looking for a lot of options, they only have one. buuuut they have loads of other beautiful gowns.

I was in Jay West this evening with my daughter and her seven bridesmaids. We had a 6:00 pm appointment to look at bridesmaids dresses. One of the sales ladies helped is for a few minutes then disappeared. The girls tried on some dresses and we tried to hold them so we could see what they looked like on each girl. We waited for a half hour for the sales lady to return. I went to the front desk — two sales ladies were there with other customers and no one acknowledged me even to say someone would with me shortly. I went back to where my daughter and her friends were waiting — still no one came. I went back to the desk and was finally acknowledged by one of the sales ladies. I asked to speak with the manager and she pointed to the lady standing next to her. I told her I was very disappointed with the service and that we had been waiting a long time and that we had an appointment. The manager said they were «slammed» this evening. I asked why bother to set up appointments if you don’t have the staff to handle them. I never received an apology or was told they were sorry and someone would be with us shortly — the manager just went back to what she was doing. We left. I can’t understand a store that wouldn’t value a sale of seven bridesmaids dresses. I would never recommend them.

I bought my dress this past weekend at Jay West Bridal. I have to say that it was quite possibly the best «wedding» experience I have had so far. Lisa was a dream. Even though I told her exactly what I wanted, she had enough experience and insight to pull different dresses. She asked me to trust her and I did. I ended up getting one of her picks. The moment I put the dress on I cried. It was perfect and I would not have found it if I didn’t listen to her.
From the emails leading up to the appointment with Melissa and the appointment itself, I had a wonderful day and could not be happier!

I had a 4 PM bridal appointment. I was notified that they were in transition of staff for the 5 PM shift but they would get me started for dresses that I requested in their salon. The first consultant pulled additional dresses I was not interested /​were above my price point after trying on my requested dresses.
The next bridal consultant relieved her and took over. Since more than half of my appointment was done, she started frantically searched the racks for dresses. She hurried me to try on multiple gowns that were neither the style or price I was looking for (although she made the attempt).
I give points to the very well put together salon, but would have to grade my overall experience a 2 out of 5.

Was planning a fall wedding and wanted something with sleeves. Found a dress online went to Jay West and showed them what I was looking for. They were able to order the gown for me to try on and that was it. the one and only dress that I tried on. They really made what could have been a stressful event a wonderful experience! The staff were incredibly sweet and helpful. They listened to my concerns about the dress, discussed the options available with alterations., even made my appointments when things were convenient for me,
Had such a great experience that took my soon to be mother in law over to the store and she too found her dress for our wedding,

Seems like it would be a snooty bridal boutique. Hopefully you will be pleasantly surprised as I was. Friendly staff, especially welcoming on off hours.

I went with my best friend for support as she tried on dresses for her wedding for fall 2014.
There was a HUGE selection, more than I would have imagined. The people there were incredibly accommodating, including allowing her to try on a dress displayed in the window.
They kindly answered questions and directed my friend to the styles and colors she was looking for in a dress.
Though she didn’t purchase her dress there, I will keep it in mind when my time comes to shop for a dress and recommend it to others.
Additionally, they hold sales, which makes for an easier time when shopping on a budget, which they were cognizant of.
Check it out, it makes for a good day of bonding with the bride. Plus Haddonfield’s Kings Highway is full of other shops and restaurants.

I did not buy my gown at Jay West but was so close to it! The gowns are insanely gorgeous. The woman who helped me was like Google. She knew what to look for, find what fit me and came back with results. Granted she had the personality of a drill sergeant. She never cracked a smile and commanded me, «Lift. Pull your hair back. Ready for the next?» Eh, it seemed to work, I guess. The selection was satisfying and I would recommend them to a friend.

I bought my bridal gown at Jay West and had a wonderful experience! They were extremely accommodating when I wanted to order a «loaner» of a dress I saw online, and that’s the one I ended up buying. Patty was incredibly sweet and helpful. She listened to my concerns about the dress, discussed the options available with alterations, found me a great slip that enhanced the skirt (and let me order a different size without the obligation to buy), brought various veils and hair pieces for me to try that all matched the gown in different ways and allowed me to consider what kind of look I wanted to go for, and patiently waited while I hemmed and hawed for quite some time. When I still wasn’t sure, she suggested that my mom and I go to lunch and then come back to try it on again and see how it felt. She was so generous with her time and made me feel special and respected as a customer.
Kay did my alterations and I absolutely love her, too. She was also patient and helpful, showing me options of what we could do with the dress and giving me all the time I needed to walk, turn, take pictures, and try on jewelry and shoes. The dress came out beautifully and fits perfectly. She was truly a pleasure to work with.
I highly recommend Jay West! Haddonfield is an adorable town and my mom and I loved going to our dress appointments and walking around there. It was a wonderful part of the wedding process and I am so glad I bought my dress there.