Bank of America

Ok — hate mail of the day… Took my 18 yo daughter to Bank of America, Hanover today to try to get 4 mos of 4.95 fees reimbursed for having below min in just her savings acct. The 2 employees, both men, we talked to were such jerks, unfriendly, curt, pompous. When «Eric» immediately knew we were there to talk about fees, his attitude became very curt immediately. Never introduced himself just said what are the fees. I knew right away he was going to do NOTHING to help just by his attitude. He decided the «system» would not allow him to reimburse my daughter about $ 20 in fees– bunch of crap! I guess my thought is that this was the 1^st time opening a bank acct for her and she prob did not understand the fees and minimum balance requirements so I asked if they would take that into consideration since she is just 18yo and still a high school student. There was not an inkling of compassion or understanding from Eric nor the manager we spoke with, just very degrading and pompous attitudes. We truly felt as though we were treated as second class citizens and worse, being treated poorly because we were women. I will NEVER do business with them again! I have also posted this complaint on my facebook page and have received so much support. Many, many other people as well as many Hanover residents were not happy with Bank of America as well — it was amazing to hear how that so many others had bad experiences there too. Over the years we have had experience with several banks and Bank of America was the absolute worst!

I agree! The employees are all so friendly at this location. I would highly recommend going to this branch based on the customer service alone.
Side note: Definitely skip the Marshfield location on Plain Street. HORRIBLE service. I have had multiple issues there and will never return, even though it is down the street. Extremely rude employees, and not helpful in the least.

This rating doesn’t reflect the company, just this branch. I give them 4 stars because they’re all so friendly. I often need to go in because the ATM only gives 20’s, but sometimes I go in even when I could use the drive-​thru because I like the tellers. The customer service employees are also very nice and friendly, plus helpful, which is the big thing. I never have an issue here.

Does what it needs to.