AutoZone

What an utter disappointment. There were ten plus people in line and some lady walks in, bypasses line and gets helped by attendant. Will never come to this store again. Attendants are terribly rude. When i asked why attendant helped lady who cut, he just said he cant be held responsible because its too hard to keep travk. We walked out without purchasing anything. Definitely will not be coming back ever!

I went here today and the first person I spoke with wasn’t very personable and when I asked him to look up the proper headlight bulb for my car he showed me the most expensive one available and didn’t even let me know there were several less expensive bulbs that were also compatible. However, the next two people who helped me were fantastic. I wish I had gotten the girl’s name but she helped me remove the headlight housing in order to change the bulb. The second guy, Thomas, was super helpful in helping me actually get the bulb in when the retainer clips were really difficult to adjust. They helped me out a lot when I was trying to get a functioning headlight before my shift at work. Thanks!

The wait every time I come here is nuts. Usually 1 or 2 guys while one is on break with at least ten people waiting. And this is just to purchase something! Also had a battery get checked out here only to tell me it wouldn’t hold a charge after an hour. Took it to be replaced at les Schwab and guess what, it was perfect fine. I can only assume they didn’t charge it. Some of the people they have are helpful enough but they are swamped all the time.

I am utterly appalled by the manager with short dark hair and glasses! He was completely rude to me. every time I started to explain what was going on with my battery he would interrupt me raise his voice and repeat the same BS every time. If he would have taken 5 second to let his customer talk he would have understood the situation…
In 2012 I bought a Duralast battery that they had a sale going on that came with a 7yr warranty (honestly the only reason I went with this Dura last battery)… When they looked up my information it said I bought the battery, returned it the same day, rebought it again then returned it the same day again then left it there… then rebought it a while later and returned it again. The battery was IN MY HANDS for the last 3yrs, it always came back with me (I still have this PoS)!! He kept saying over and over «we don’t do sales on these batteries and that they NEVER come with anything but a 2YR WARRANTY»…
I brought it back for a charging once and had them replace it twice because it just wasn’t holding a charge… I replaced my entire charging system, alternator, regulator, etc… still nothing. When they looked up my info it had someone else’s name next to mine and 4 vehicles that I definitely have never owned. He refused to listen to me. I recently brought the battery back today and ran into this extremely rude manager. So basically what I’m reading up on is that when I brought my battery back in to replace it with a new one, they didn’t carry my warranty information over, but instead just had their regular 2yr warranty… SCAM!
I am so livid. I have been doing business with this specific Autozone for many years and never experience this type of behavior from anyone there… ever.
I honestly can say I will never do business with any Autozone ever again, and that really bums me out because I didn’t just come to this auto zone because it was close. I came to it because every time I did they were very helpful and promt with getting parts for me.
I strongly suggest going somewhere else. unless your into be berated by a complete jerk!
And ALWAYS KEEP YOUR RECIEPTS!!! FOR AS LONG AS YOUR WARRANTY SAYS ITS VALID because Autozone will try to scam you over any chance they get… look into other customers complaints on any of these forums for review… im not the only one

Every time I come to this location I receive HORRIBLE service and have to wait at least 20 minutes to be helped even when they are slow. There will be multiple employees standing around while there is a 5 person long line. It is ridiculous!

I have never had a problem here. In fact, I’ve gotten consistently good service here. That said, I’ve always gone in here knowing what I’d be buying ahead of time, either because it’s a part or supply I routinely buy or because I checked the price on line in advance.
I have also found that their prices are slightly lower than those of the others (Kragen/Knecht’s, O’Reilly, and NAPA). Also, their employees have always been enthusiastic and one of their employees went outside to my parked car with me to view something under the hood of my vehicle, which is the same make and has the same engine as my prior vehicle, although the engine bay has been slightly reconfigured.
Bottom line: I’m happy with this store. However, the best auto parts store at which I’ve ever shopped in metro Portland is O’Reilly Auto Parts up SE 82^nd and abutting the north end of the Fred Meyer — Johnson Creek parking lot, though not accessible from it. Still, AutoZone in the Clackamas area gets a solid 4 stars.