Cypress Auto Body & Paint Inc

Have been taking our cars here for years. Ditto our kids. On one or two occasions they took an extra day or two, which apparently drives some other customers crazy. Not us. We have ALWAYS been satisfied with the work they do. Tom is very personable.

My suburban was hit in the left front door while parked. Mercury insurance sent me to this body shop. When I picked up my truck a plastic trim piece fell off when I opened the door and I noticed that they painted over part of the decal on the door panel that has the vin number and other important information making my truck look like a salvage title. Once I get my truck home I notice the door panel makes a creaking noise, the fender has a small dent that can be seen from certain angles and it looks like some touch up paint was used to fix the fender where the door rubbed into it. The door skin and mirror that were replaced looked really good and the paint matched. I took my truck back so they could fix the few things they missed and two days later picked up my truck again. The fender that was touched up still looks like a patch job and the door creaks like crazy. The dent in the fender is gone. My opinion is that the quality control at this shop is not being done well enough and expecting me to come back a 3^rd time is ridiculous. Waiting for Mercury to send me to another body shop. I hate leaving bad reviews especially for a small business but it is what it is. I also felt like I was getting dirty looks from the receptionist when I came back the second time. The owner was 100% willing to fix all of my concerns but apparently his staff doesn’t believe my concerns were worth addressing. I work nights and waking up early to handle this problem put me off my schedule 4 different days… I’m not happy.

I must say I’m quite impressed with the work I had done here. Like many other reviewers, I was referred to this shop by Mercury Insurance, and I am also a Mercury agent, so I know how a claim is supposed to be handled and how a shop should treat the client. I had no issues… everything went smoothly from start to finish and when I got my car back it looked beautiful. The guys here went above and beyond my expectations and I would certainly bring my car back here next time I need work done. I also want to point out that a lot of the bad reviews I see mention things that were not covered by insurance, I want to point out that those issues have nothing to do with the shop — they can only fix what the company authorizes them to fix, so if you have an issue with something like that, you need to contact your agent or adjuster, not the shop.

I had an accident & my insurance company Mercury suggested I go here for an estimate. Tom & his staff did an excellent job! I am very pleased with their work & will recommend them to my friends. And the car was completed 2 days earlier than the estimated date! Thanks again!

It’s pretty hard to look for a great body shop that won’t leave your car looking like an orange peel. Fortunately for me I have found that shop, cypress auto body went beyond my expectations on repairs made for me. I took them other miscellaneous auto parts for them to paint since they do custom work on classic cars and they look awesome, i was very happy on how they turned out. If you are looking for a shop that does great body work I highly recommend cypress auto body. Tom senior, Tom JR and the crew will fulfill your needs and get you going in no time.

These guys are great and really know what they’re doing! Highly recommended! They haven’t done any work for me yet but I used to work at a body shop and I know what’s expected and have seen their work, it’s flawless. You can’t even tell. Seeing all these comments about people complaining about stuff not even relevant to the car and complaining about every issue they have with their car that they probably had before the accident. People are very under educated about car accidents and repairs. Insurance companies try and nickel and dime auto repair shops as much as possible. So when things don’t get done that the body shop didn’t get paid for don’t blame them. Blame your insurance company. In the end I would recommend these guys for all your auto body needs. You won’t be disappointed!!!

Don’t go here! I got in a fender bender and went here to get a quote for the damage. The other persons insurance was paying for the damages so I had to get a quote at a shop involved with mercury insurance. I made an appt and came in for a quote. They looked at my car and took pictures and informed me that their «computers were down» and would email me the quote as soon as they were back up. 3 calls and 3 days later they were still «down». I call BS!!! They just didn’t want to do the paperwork. I ended up going to another shop and it took less than 10 minutes with no computer involved. If they are too lazy to do a little paperwork I can only imagine how my car would have turned out!

I had an accident a few years ago and went here on the recommendation of my insurance. They did a nice job; however, the clear coat started coming off about a year later. I called in and they were more than willing to fix it and it only took a couple of days. I also took my car here to have my door handle replaced and they did that not problem. Very affordable. Tom is great, he is always more than willing to help with any problems that may arise. I like their new location compared to the older one across the street. While waiting there are classic cars to ogle over.

About 8 months ago I was in a car accident and was worried about using this shop when my insurance recommended it, after reading these reviews. My car had already been towed there, so I used this shop. I had no problems. My daughters car is there now, after some jerk stole her catalytic converter while she was at work. GRRRR

Reading the other reviews: wow. I brought two cars here, and have always had good service. It’s surprising to read these other reviews.

First time I went, the time estimate DOUBLED. So I was forced to get a rental car (not covered by my insurance) so that I could get to school since my parents work. Then I’m driving my car home and I hear this horrible squeaking noise coming from the replaced bumper. I went back to them and they fixed it no problem, the noise went away. Now I am going back to see if they will actually align my vehicle now that I have time since the 1^st time around they failed to do so.
Conclusion: don’t come here if you don’t want a headache. I’m sure your insurance company will gladly let you take your car elsewhere.

WARNING. If you can bring your vehicle to another place, DO SO. Do NOT come here.
I was pushed here from my insurance company and boy do I regret it. The admittance of my vehicle wasn’t that bad, but picking it up was dreadful. As the other reviewer said, they didn’t care about looking at my truck with me before I paid the deductible. I had front end damage and the repairs were sloppy at best. The brand new chrome bumper was covered in dirt, the front grille was NOT replaced even though it was damaged in the accident. The front of the hood had scratches that were poorly filled and now are actually chipping.
When I addressed these issues, they said I would have to contact my insurance company. Which I did later.
The thing I was really upset about is when I gave them the vehicle, it was fairly clean, maybe dust (California dust) but generally clean and smelled nice. When I got it back, it was covered in DIRT and hard water. Inside it smelled like urine, legitimately URINE. All of my complaints were addressed to my insurance company to which they replied once with a «They’ll wash your car for you» No offence, I am NEVER going to let this company touch my vehicle ever again, let alone wash it. To that, I received no reply. Awesome.
To sum it up, if you want a poor job, go here. If not, go to a real auto-​body.
–EDIT–
My mom went there without my knowledge and came back with misaligned trunk and a dirty car. This is ridiculous.

Ugh. Went here b/​c it was linked to my insurance company and was the closest… Couldn’t really move car around long distances so I settled. So far had it for 2-​weeks and I didn’t mind as long as my car was fixed to perfection… Got a call my car was ready. I get to the shop and walk in to the office and advise the gal I am here to pick up my car. She brings me paperwork to sign and advises me of the deductible I need to pay. I then asked, «um can i look at the car before i sign this?». She says yeah its outside… Uhhhh nobody accompanies me to look over my car??? Ummm alright. Now I work in this car biz industry and when I inspected my car I was crushed with the lack of repairs on the details. details it’s all about the details people… My car was fixed from one side only so I could compare, sloppy fix, gaps, parts not aligning, subtle red paint marks on the bottom of my fender when my car is GREY! They painted over paint b/​c I could see chips over the «new» paint job. WTF? After spending forever on the floor getting down and dirty to make sure everything was fine the what I assume was the owner comes out… I mention the red paint and he says, «that wasn’t me»… I mention the difference from what side to another and he says, «well I can push it in more; didn’t know you wanted it perfect.» okay seriously time out are you kidding me right now? What the heck yo?! I am paying for this?! Then I mention the chips and the paint over and he says nothing… Oh and the bad job at putting the parts not aligning and he says, «well the boys just screw them in it’s all they do and it’s the part.» ummmm if so then why does the other side look so perfect?! Ahhh! After seeing me go round and round the car with a unpleasant look he said he’d «try» fixing it. Called my insurance co and left them a very long message… Now to wait… Week 3 without a car. I would not bother coming here as of right now… Save your time and money.
Update: 3 weeks, sent my insurance a long detailed email with my dissatisfaction and the horrible experience upon viewing my car. Took the shop two days to fix the sloppy work. Received my second call that my car was «ready.» Get there, inspect my car… And indeed my car is ready. Now that is what I’m talking about, let me tell you folks BIG difference. That is what a good fix is suppose to look, spotless, and in mint condition. Paid for my whip and left… After I noticed I was missing my spare (I had two when I dropped it off). Smh but I got it back without incident.
Overall if you want to spare yourself the headache look for another place and avoid this one. If I ever encounter a similar situation and I have to get my whip fixed, I will be taking it to a spot that I know will get the job done the first time around without me having to complain about it.