Empire Boat & RV Storage

I have been very satisfied with the facility and the management. I am also a dog lover and
had zero bad experiences with the dogs on the premises. The 3 legged dog is loving and
never jumped on me as it is missing a back leg, so I don’t get where that complaint is coming from yet after many years as a business owner I know for certain that some folks are NEVER happy or satisfied. BTW The facility has changed names and is now Russian River Covered RV storage and I highly recommend them as I am a very satisfied client and recommend them to all of my real estate clients without hesitation.

Not a good experience here with the uhaul rental. Poor customer service. Also claimed that we didn’t return the truck with enough gas and charged us unwarranted fees, which I disagree with 100 percent. I gave them the opportunity to make it right but they would rather lose a potential life long customer

I needed to return my Uhaul truck & auto-​trailer back to Empire on a two day rental. It was the day before the morning I needed to get it back and due to my job I got back into town at 5:30 when they close at 6. I attempted to re-​hook-​up my trailer and as I went to fill up the gas tank, somehow the trailer came off and was dragging on the ground. By this time it was 5:50 and I called frantically, filling them in on my situation and how I needed to get it there tonight, but I needed to figure out how to re-​attach it and I would be there. He agreed to wait for me, but after attempting and failing to fix it myself and fearing for a serious accident on the freeway, I called back and asked if there was any way he could help me out. Michael, was an absolute savior. He came out and met me at the gas station (only about 1.5 miles from the place, but I was too nervous) and hooked it up for me, which I had done entirely wrong, thus saving my life and other lives that would have been behind me on the freeway. Michael was so kind to come out and help me out, taking an extra half hour out of his evening to escort me back and get me set up. Thank you Michael!

I agree with other posters that this facility is always clean. But clean does not equal customer service. Here’s where they go wrong.
The owner (female) has multiple dogs. One of these dogs has 3 legs, jumps and hops all over people, tries to get in your car when you show up (yes, he roams the parking lot free), and will stick his face in your crotch when your standing, nearly knocked my eight year old over on one visit, who I stopped bringing to the place of business, after she would run and hide from the dog whom she began to be afraid of. Despite this awful nuisance, the owner doesn’t care if customers are bothered by the bad dog. She actually lied to my face, saying her dog never jumps, which is ridiculous since all a 3 legged dog can do IS hop to begin with — in this case, you’re talking about a hyper-​hopper/​jumper. Since I have 4 witnesses (from multiple trips) who have seen her bad dog, I can only say, if you like a clean place run by a liar, go here. If you prefer an honest business owner, go elsewhere. In my experience, if a person lies about one thing that they are so clearly wrong about, they will lie about other things that are more important, too. I used to go here anyway DESPITE the dog but no longer. The last time I visited, the owner told me that I CALLED the dog over to me on a prior visit. I never in my life would call her horrible dog over to me on purpose. I AM polite and I DID once pet the dog after it shoved its face into my body. That certainly doesn’t mean it’s okay, acceptable, or professional to have a wayward dog roaming the parking and causing a disturbance. After today’s visit, I’ll never return. I had my dog in my own vehicle. When I tried to exit my car, her dog was trying to get INTO it! How would you like that? Well, she can kiss my money good-​bye. I came in to spend a few hundred dollars but I ended up spending my money elsewhere. She doesn’t want to attract more business. So, let her have less business then.
The fellows that work at this place are nice and friendly — but they don’t run the show. This awful woman who owns the place does — and is always there WITH HER DOG. Despite being reported to her area manager, the behavior has not improved. I know of one person who will not go there. When I told him of the dog, he said, no way would he go there. He’s afraid of dogs. So, not only is it a hassle to be there, but the owner doesn’t care about the feelings of the customers. I say, go somewhere else. There is plenty of competition that offer exactly the same level of cleanliness and same services — MINUS the harassment of a constantly angry woman who lies to her customers and her equally annoying dog.
The Uhaul company compensated me by allowing me to return an item I was going to return to her place at another Uhual site for free… Sadly, that’s not enough to convince me to ever return. I’m not sure I’d even help her if she was broken down on the side of the road… You get what you give… Good-​bye and good riddance!

Nice place. You pay a little more but this place is first class. I never worry about security and they are always improving the facility. Love it.

Covered storage in a great location. Friendly, helpful and courteous staff. Easy access; clean and secure.

The overall transaction was OK — not great. When I inquired about the breakdown of costs while finishing the transaction the agent was not as friendly /​helpful as she could have been. She didn’t ask how the truck performed or anything related to this customer’s experience. She just grabbed the keys and ran out the door to check-​in the vehicle. In a hurry with somewhere else to go and my experience and repeat business potential were clearly secondary — as it was 10 minutes until closing time. My pleasantry upon final payment was not returned by this agent. In the end — that is what I’ll remember most about this location. Owner follow-​up helped my overall impression of this establishment.

Simply put– this is a first class establishment. Covered, very secure storage. Great access hours, extremely helpful and courteous staff, grounds well lit and kept very clean, reasonable pricing. Lots of room to manuever boat in and out. I carefully evaluated the competition before deciding to store my boat here and Empire was the obvious choice.

This storage facility is by far the most pristine and clean facility I have ever seen. They have great security system, gated yard and a nightly security guard. The covered space we use for our boat is perfect, so we don’t have to worry about the weather damaging our boat. Great location right off the freeway, so we can head right out to the lake.

Clean, safe, accessible. What more can be said. Friendly staff, and covered storage makes this place tops. Plus security surveillance to ease my worries.

This is a VERY well maintained storage — LOVE that our motorhome is covered and well secure. Very friendly staff. It is only 15 minutes from our house, which is a big plus — with easy access right off Hwy. 101.

This is a well-​maintained boat storage facility with easy access right off Hwy 101. We particularly like that spaces are covered by a roof. This is by far the best place we have ever stored our boat.