Dairy Queen

This location does not even deserve the one star I am giving them. I was so excited to come to Dairy Queen after 9 months of fighting pregnancy cravings my family gave into me asking. Boy was this a poor decision. There was 5 of us…3 ordered Blizzards, 1 Peanut Buster Parfait and 1 Large Vanilla cone… all simple orders. Right after we ordered I noticed the girl (ended up being the manager) replacing the ice cream in the front machine because it had ran out. Instead of letting the ice cream set up for a second she immediately starts making our ice cream. First thing she makes is my fathers large cone. Came out as one lump instead of the 2 large lumps and swirl a top. I asked my dad if the ice cream was too soft because it looked horrible and he said yeah but it was still good. Next was my mothers Peanut Buster Parfait which was completely melted. She was unhappy and I told her to complain. She insisted not to. My husbands and brothers Blizzards come out and they just start devouring their melted messes not caring. It wasn’t until my Blizzard came out that enough was enough. I could literally drink it as a shake! So I go up front and show them that and they remake it no problem. I believe her name was Marie who remade it. Well as I am grabbing the new one my mother decides to complain about the service. Marie walks off as my mother is talking to her. I had walked away at this point but came back when I noticed the girl who originally took our order (the manager) talking to my mom. My mom shows her Peanut Buster Parfait and the girl insists it was correct. That is when I finally say I managed a DQ for 2 years in Vegas and this is absolutely not correct. Right after I say this she says I am attacking her? I am 9 months pregnant and cannot have my blood pressure rising so at this point I decide to throw my «shake» away and leave. I am absolutely horrified by the service of this location and plan on calling corporate on Monday. I have worked in customer service my whole life and honestly if they didn’t have two different lies about why the ice cream was runny I would have been willing to just take a refund and just accept it was a bad night for them and their machines. Instead I know alot about the back end of how DQ works and am now going to make 100% sure corporate understands how the owner is letting their manager treat customers! Please support another franchise owner who actually trains their employees on how to handle customers!

Terrible! I see why it’s B rated. My chicken sandwich had old lettuce on it, the fires were burned and flavorless, and the cheese I paid extra for wasn’t the same as the other locations. So disappointed and I’m pregnant!!!

Update now that Unilocal has added the correct hours for this location.
I grew up loving DQ. But this store’s hours on the official DQ website are wrong (the actual hours are much shorter). That would usually be forgivable, but they’ve been wrong for months and I’ve notified store staff multiple times. Plus, store cleanliness is an issue here, and staff can be brutally slow at times (although they are usually pretty friendly).
Bottom line is there are nearby frozen treat spots that probably deserve our support more than a big chain that can’t even be bothered to update its website hours — and many of those places offer a better product, too (just check my other reviews…).
Sorry, DQ. It’s long overdue, and I think it’s time for us to break up.

Stepped in with the squad three deep with the highest hopes of greatness after peepin’ the online menu one time. With ice cream on my mind and cheese curds in my heart I placed an order of simplest form.
Ya boy had to wait 25min. for those curds. Despite the food being excellent, the customer service left more to be desired. Me and my squad went from one hundred to zero real quick. My strawberry shake is very on point though.

Very fast service; one really kind worker. Without even realizing it until the next time I came, on my last visit the worker upgraded my cup without me knowing it! I had ordered a small, but he made it a medium. Completely thoughtful. I am so thankful for it. Come to this place to satisfy your sweet craving!

By far the WORST Dairy Queen I have ever had. Not one of our 6 blizzards could pass the upside down test and we told the guy and he didn’t care just ignored us and walked away. Our ice cream was soup horrible customer service. Definitely going to cold stone next time for sure. Two guys working there was a guy with brown hair and a beard and a younger kid that didn’t say a word except for «what would you guys like» and «your total is…» Horrible service…

Pretty good hamburgers. Fries are always freshly made and hot. I do wish they weren’t so tight with the fry sauce. Ice cream is always delicious. Yes, I would not hesitate to go back?

Went to this location yesterday for a birthday cake and there were absolutely no cakes in the freezer – all empty. Went today to get a non cake treat and the place had no chocolate icecream! Ordered blizzards ice cream was very melty.
I would love to know who is managing this store. I will drive a longer distance to avoid this location.

This is a pretty annoying DQ location. There’s no drive-​thru. It’s a bit rundown and not particularly clean looking. It’s under-​staffed. They never seem to have any ice cream cakes available. Their Blizzards are all melty and not as good as other locations. While this one may the be the closest location to me, I’ll be driving a little further and going to one of the other locations.

Does this place have management? came in with kids to get ice cream… No towels to dry hands in the bathrooms. Then we were given ice cream that was already melting off the cone. Went to grab napkins to wipe already dripping ice cream and they have no napkins in the whole establishment! Never again will I come to this place… very poorly ran and not clean!

Walked in and the girl behind the counter was leaning and not paying attention. Another customer walked up to ask a question about his food and the girl was annoyed that he bothered her. When we got up to the counter and my wife asked a question as to what was in a certain blizzard and the girl had no idea and wasn’t willing to ask the other employee. She simply stated «I don’t know, I don’t eat brownies». So A quick google search gave us the ingredients in the particular blizzard. When we finally order our blizzards and got them they were not very frozen, they weren’t served upside down (because she didn’t want to clean the counter) and one of them was substantially less full than the others. To which she replied «there must be more stuff in the others»… Really, I can tell that just by looking at it. Overall this was the worst experience we have ever had a DQ and would tell anyone interested to STAY AWAY from this particular location. The employees don’t seem to care about customers, product or even their jobs.

I can’t believe this place is still opened and it hasn’t been shut down due to health codes! I don’t even know where to start on this review. Should I start with the horrid customer service from teenagers who don’t care? Where is the manager? Besides screwing up my order, after taking forever, the ice cream cone was soft. When I inquired about it, he told me because the weather was hot? Really? Others complained about their blizzard being soup and they were out of product. Plus the teenager who did not appear professional was hiding product in some sort of freezer as ice cream was tipped over. The store was not clean as trash was over flowing and looking in back there was fries and other trash on the floor where they keep the food. Ick! SHUT this place down!

Blizzard was good, however, the girl that rang me up looked like she just got out of bed, hadn’t showered, no uniform, and had a nose ring. I know it’s likely a minimum wage job but I came into the job world with high expectations of appearance. Leave your sweats at home, wear a uniform, put on a smile, take your face piercings out, and act like you enjoy getting your pay check. The male cashier talked down about a fellow employee to a customer as well. This place really needs someone to get the basics of customer service and customer experience back in even the slightest form. I will likely not return due to the lack of professionalism and horrid appearance of the employees.

If I could give this place 0 starts I would. My boyfriend and I walked in for some soft serve ice cream and stood in like for 10 minutes without anyone acknowledging our existence. 2 employees walked by and looked at us but none of them he the ability to say hello. I understand they were busy but «hello will be right with you» hardly requires any efforts. Needless to say we walked out!

Free small cone for their 75^th anniversary.

What a mess.
After making my pumpkin blizzard. They tried to use a regular soda lid on the large then forgot the whip cream. Next after asking for whip they forgot the pumpkin spice. Asian guy working was on the side using his cell.
Had to ask for the spice in another container so I could put it on the blizzards myself for the kids.
Wtf??? It was soo freakin messy and it looked like an ice cream shoved into a cola container at first.
This place needs a serious employee training so they know never to serve something with less quality to the customer.

DQ is expensive and I am not sure why. It’s not even that good. I do like their blizzards, but that’s about it. I decided to order something different so I decided on a brownie sundae. It came with vanilla soft serve, 3 small brownie pieces, and some oreo crumbles. The total was $ 5 and some change! ¾ of it was the ice cream! Total rip if you ask me.
As far as the store, it was kind of dingy. Also I did notice that they have babies working there. The kid who took our order was like 16. One of his little friends stopped by and they were chasing each other around the store play fighting. Also he gave him free ice cream. What the hell. I want free ice cream! There didn’t seem to be any real management on staff. I wonder what happens if a customer has a legitimate issue and needs to speak with a manager? Oh well I don’t even care that much, just a general observation.

3 teenagers running this store with no adult in sight. The place was empty when we walked in, except for one other family. All of the tables were dirty. They «forgot» to make my blizzard until I reminded them 10 minutes later. Didn’t know it was possible to mess up a chocolate dipped cone, but apparently it is. The kid that seemed like the oldest was polite, but the girl that was working had a really bad attitude, rolling her eyes about having to make ice cream cones for the kids. She seemed to be more concerned with flirting with her coworkers then doing her job.
Avoid this place. And management should consider hiring more competent workers. It’s really not that difficult to serve ice cream.

Sticky cups, wrong change, training day??? Heaven help them! I saw five customers walk in as I left! Hope they count their own change!

I’d have to just say this dairy queen is average.
Among all the ones in town that I’ve been to, they usually are about the same. Super busy and staff always seem overwhelmed.
This one was packed with all the seats being taken. The table we sat at was dirty with ice cream and napkins and the staff was not cleaning any of the tables.
Understandable in a rush, but don’t visibly eat ice cream after a rush in the back instead of cleaning tables first =\
Anyways this place was just below average for me.