Firenze Apartments

I’m currently a tenant at this apartment complex and although I love these apartments there’s a couple things that are already making me contemplate renewing my lease once it’s up.
the front office almost never answers the phone, and when they do you always have to deal with someone’s attitude, WITH THE EXCEPTION OF MELISSA — I personally think she is awesome and a big reason why we ultimately settled with this property.
trying to get your packages is an absolute nightmare, you get notices but they tell you there’s nothing there for you, or packages get delivered and you’re never notified.
upon move in — the apartment did not seem like I received the so called 300 cleaning you pay for. as southwest gas was turning on our dryer he found a bunch of cat food underneath the dryer. the kitchen faucet had tons of white stuff where water comes out — EW. and the fridge smelled disgusting.
although all these issues were addressed– I wouldn’t imagine handing keys to anyone in the condition it was in.
I wish they did a little more to keep their tenants happy, it’s as simple as answering the phones and tenants questions with a smile and good attitude.

Firenze is a well established apartment complex by Ovation Property Management attached to a fantastic location next to to the Cowabunga Bay Waterpark, Galleria Mall and Sunset Shopping Centers.
I lived at Firenze for the better part of three years with my wife and the facility has been more then helpful assisting immediately with any concerns, service requests and hosting community events.
Firenze Offers;
* Modern Spacious Apartments
* Lush Vibrant Environment
* 2 Community Pools (and Jacuzzi)
* Clean/​Safe Children Playground
* Many Animal Parks/​Walkways
My recommendation is to tour the park after doing a apartment walkthrough — you’ll get to experience all that Firenze has to offer! (even if you don’t plan on using them)
Also: Melissa and Sasha are much better than Britney.

This review is for my time having lived at Firenze during 2011 – 2014.
The price, condition, maintenance response, and safety of the area were all good.
The only complaint about the apartment itself was a high volume of crickets at the time, but even so, I’d consider these the least intrusive insect.
Their proximity to shopping was a great benefit to myself and others more interested in walking than driving. At the time, the area was safe and quiet. The staff were always helpful and on top of any work orders we’d put in online. Even when moving out, the staff were very helpful and worked with us to move with ease, as kind as they were when we first moved in.

SHOUT OUT TO BRITTNEE IN THE OFFICE!!! She was amazing to deal with and the property is amazing! We wanted to move to the area for 20 years now and finally said, LET’S DO IT. My wife and I took a quick trip to the area to check things out and my wife had seen Firenze online before we headed to Henderson. We checked out numerous properties and when we walked in the office, WE WERE HOME!!! We met with Brittnee and she gave us a tour and went over information. Very professional and very knowledgeable. Extremely informational, including items such as schools, safety, community and the area. We instantly fell in love with the area and upon return to the Bay Area applied for a unit. Brittnee’s communication and follow through during the entire process including our move in a month later was amazing! Prompt emails, wonderful follow up and an actual person to relate to!!! We are so happy to be here. It’s a safe and caring community. Great neighbors and a caring atmosphere. Pet friendly for our two little fur balls!!! Fast response from maintenance. SIMPLY AN AMAZING PLACE TO LIVE. Shout out again to Brittnee and the maintenance team of Adam, Daniel, Donny and the rest. WHAT A GREAT PLACE THIS IS!!!

The ladies in the leasing office are beyond exceptional!!! Anytime I need something they’re quick and get my requests fulfilled within a timely matter!!! I absolutely love living here and will most definitely renew my lease in a couple of months!!! Thank you Firenze… we love you guys!!!

This is such a great property and staff… hard to know where to start! The rents are on target and the community is simply beautiful. The staff (including Cindy the mgr. and Melissa one of the leasing agents) is professional, helpful and always very friendly. The maintenance dept. responds within 48 hrs with a smile and eager to resolve any issue. I love the grounds, amenities and the convenient location. I plan to make this my home for a very long time!!!

I have lived at Firenze for about 2 years, first in a one bedroom then in a two bedroom. Both units have been great! I highly recommend Firenze because of cleanliness, friendly staff and great living cost.
When ever something came up the maintenance staff was there in a timely manner to fix the issue.
The staff at the front is great always willing to work with you. Britney has been my to go person from day one she knows the tenants by name and unit number. If your looking to move in ask for her, she will make sure your stay is a good one!

Friendly staff & beautiful apartments! I’ve had no issues and love my apartment! The apartments are secluded of the Main Street and very quiet. Ask for Brittney, she is awesome!

Beautiful, clean, modern and save living!
Safe for children and adults. Beautiful grounds that are regularly kept.
Friendly and timely maintenance and front office staff, Sasha is so personable and helpful!
I would highly recommend to people of any age! Very happy customer!

Awesome place to live! The staff is always pleasant and super upbeat! Brittnee, Sasha and Cindy are always ready to help out. The community is friendly and family oriented, in the summer the pools are always clean and there’s always something fun going on for the family. The gym is fantastic! Definitely one of the hidden gems of the community, if you come by for a tour make sure you check it out! I would recommend this community to anyone!

I relocated cross-​country and moved in at the end of June 2015 after extensive online research. I signed my lease and sent it in along with the money required not having seen the property for myself. Can you guess what happened next…
… I was DELIGHTED. EVERYTHING was exactly as shown on all the different websites. My apartment was even better than described. Everything was perfect and immaculate. Over the past five months, I only had to call maintenance once on a single tiny issue and they were on-​the-​spot to respond and would not leave until the job was done and done right.
People complained of bugs. What bugs? I haven’t seen a single bug in my apartment and in, general, haven’t been bugged by bugs at all — whether I’m at the pool, barbecuing or walking my dog.
I don’t understand any of the complaints at all. I’ve been a frequent visitor to the pool and spa in the warmer months and ever square inch of the property is kept in pristine order at all times. At random times I’ll see a member of staff walking every inch of the grounds picking up loose trash to keep everything beautiful. Speaking of staff, EVERYONE is friendly — from the office staff to the maintenance workers to even the contractors doing the landscaping.
The landscaping, the walk ways and the entire property is always a beautiful sight to see.
Today when I walked into the office to pay my rent in person I was greeted with warm smiles and thanked for paying promptly with a bag of candy. I’ve always been very satisfied with Firenze but the going-​the-​extra-​mile treatment I received today motivated me to post this review.
Pay no mind to the negative reviews. I strongly suspect they were left by perfectionist haters who have nothing better to do with their time.

The staff here will blow sand up your ass so you leave that moment and will not fix any of your complaints. They say no pit bulls but there are atleast five I have seen that the office knows about. The staff is very incompetent and have no idea what customer service is. I would not recommend this complex at all or any other ovation property

Disclaimer: This review is solely MY thoughts on managment, Cindy– the property manager and Erica the VP over Frienze with Ovations and how they have failed in their positions.
I moved here from out of town for work and did not get a chance to visit the property prior to sending my lease agreement and deposit. If I had– I can honestly say I would not have chosen Firenze to be my home. I have now been living here since March 2015.
From move in day– encountering over 100 dead roaches all over the floor and countertops.
Not enough parking near apartment homes. Only one assigned parking spot.
Broken dish washer that was supposively fixed by management but still does not clean dishes.
To once going to the second smaller pool area and being grossed out by the upkeeping. (I have literally not been back for fear of infection).
Most recent issue is the sudden petty business office practices. My daughter is 12 years old and has been utilizing the business center for almost 2 months on her own for a couple hours daily. Today she was told she either need to be accompanied by an adult or be 18+ (which is a policy I totally understand if it was already being enforced). If my daughter has not been disruptive to business practices, I don’t understand the reason mgmt is being petty. This is the only service I found useful previously.
Also, minimal but still annoying. They do not accept online payments. They really need to get with the times. The will run your card for an outrageous fee though.
At this point I am over Firenze and willing to pay the $ 1500 lease break because management here is a joke.
I rated them 2 stars for cost and office staff– Brittany, Kayla and Melissa among others are very nice and concise with infomation given. They could teach their managers a thing or two regarding customer service.

I’m going to miss the resident appreciation days. Nice conplex. It’s kind of ghetto once you walk out the gates. The only problem I’ve had was it’s a noisy construction thing right outside my window. But if i close the window i don’t hear anything. They come and fix the same day i call. I’ve never seen 1 bug in my apartment. The only complaint is no storage. The office stuff is cool and professional. Oh yeah and my room was really hot in the summer. I live in a 3 bedroom and pay 900

I just wanted to say how much I like the complex. I have been living here for two months or so and have no complaint so far. I normally do not post reviews but was thinking that my experience might be helpful to those considering moving in – I still remember reading some of the reviews on Firenze before I signed my lease; I am very happy that I did not get scared by them. I’m currently paying $ 800 and like this place much better than my previous one for which I paid $ 1160.
The landscaping throughout the complex is beautiful. It is well kept but still preserves the natural feel. You will be able to breathe in the pleasant smell of rosemary lining the sidewalks, not to mention all those adorable blooming bushes around the pool area.
I also did not have any problem with noise. The neighbors seem quit quiet and there is not much traffic to hear. That said, you do hear the planes every now and then (so maybe for light sleepers, this might not be the place) but that is really not an issue.
Overall, really nice complex with a home-​like feel.

Never have I stayed in an apartment with such disregard for customers and respect! I just recently asked to replace a toilet seat and cover because it broke from previous use! They said it’s going to take 24 hours to replace! That’s outrageous! How am I to use my bathroom when I live in a 1 bedroom! I always pay my rent and they give me shit for a little problem like this! This place takes forever to fix anything! When I first moved in the dryer made a loud noise that you could not stand! Whether you are sleeping or watching a movie it was extremely loud! It took 2 weeks to fix and my dishwasher never worked ever since I moved in! This place is horrible! No incentives to stay if you want to renew your lease and no one is helpful! They are fake and will tell you anything to make you feel like you are taking care of! Do yourself a favor and find another apartment!

I completely LOVE this apartment complex!
Management staff, landscaping, and speed of repair service made my first official apartment experience awesome.
My fiancé and I were drawn to the apartments by such beautiful landscaping and floor plans.
Brittnee made every aspect of the apartment search easy. She worked around our budget and helped us find exactly what we were looking for. Shes amazing! Whenever we had a problem, which was very rare, with our apartment we had someone out there that day.
Currently, we are in the process of purchasing our new home. Although sad to see us leave Brittnee was happy for us and worked with us to get a small extension to accommodate the process.
I’d recommend these apartments to anyone!

RENT HERE!
Best apartment complex hands down!
Prices are the unbeatable, updated and modern design. Clean grounds. Beautiful pool and large spa. Staff it’s sweet! We signed up with Britney who was beyond helpful!

The complex looks very nice but the management is very mediocre. My roomie and I are students from out of state. We sent e-​mails back and forth regarding logistics, went through the expensive application fee and put down a deposit 2 months before our scheduled move in date. Then 2 days before we were scheduled to move in, they sent us the lease and told us we couldn’t move in until it was signed and notarized. VERY UNORGANIZED AND POOR TIME MANAGEMENT on their part.
Moving in: UNORGANIZED. My roomie moved in before I did and so they left my set of keys with the manager. When I went to move in, the manager was not in the office and I was being helped by Jackie (who is super sweet). She told me all the keys were checked out and my roomie must have had them. Later that day I got a call from the manager saying she had my key and I could finally move in. When I moved in, the wooden laminate floors were dented, the paint job was horrific (they were sloppy and painted part of the floors and even the fixtures like the door knob). The floor has a clear plastic coat over it with hair stuck in it, it’s just bad. Also, check under your fridge. I found sauce packets from restaurants and a molding avocado peel. Piss poor job of cleaning (and you pay $ 300 for that «cleaning» fee when you move out).
BUGS: If you live on the bottom floor, bugs are a problem. They have a lot of cockroaches and crickets. Luckily you don’t see cockroaches walking around the complex, but you will wake up to them just hanging around your kitchen or bathroom. They do have a bug guy that comes every Monday that you can request to have them spray your place. But even after that, we still get bugs inside.
Gym: They have a dinky little gym and their free weights are constantly being stolen despite the surveillance cameras. I have lived here for almost 10 months and the free weights have been stolen twice. Also their elliptical machine has been broken for the last 2 weeks. They have AC in there but management controls it since it is encased in a plastic box. I can’t tell you how many times I’ve tried to work out in there and it is 83 degrees inside the gym. I know it is an apartment gym and shouldn’t be expecting much but I did not sign up for sauna.
Security: Pretty non-​existent. They have 1 person just walk around the parking lot. They are very non-​threatening and basically can not do anything to protect anyone. Plus when I work out at night, the security guy would just be watching TV in the gym while I worked out. At least I would be safe if I were attacked in the gym.
Re-​leasing: You probably think I am crazy for extending the lease. I know I am. But my roomie and I are only here for school and once we graduate, we are leaving! THE RATES CHANGE on the apartment. So even though we are being loyal residents, they don’t give a S***. They will increase your rent, due to the «demand and inflation.» So our rent is going up at least $ 100/​month. And this happens every year. I met a local that also lives in this complex and she told me they first increased her rent by $ 60 and this year they want to increase it by an additional $ 60. When you talk to management, they listen to you but they are not helpful at all. Personally if I ever decide to stay and rent again in Vegas, stay away from the Ovation management. They’re a business just looking for ways to get your money

The worst property management! Had so much problems with this place I called corporate office and even spoke to the Vice President of the company and she was also rude and unprofessional. The assistmant manager at the property has always been unpersonable and rude. She had left me a message letting me know that I owed them $ 75 dollars because their was an issue with my check. When I asked what was wrong she said «I don’t know call tomorrow when the manager is here.» I call the office the next day and the manager says the same thing and can’t explain to me why I owe them $ 75. That is when I called corporate office and spoke to an accountant who had someone else in the background she was talking to. You could here the person in the background talking crap about me, being completely unprofessional and rude when all I asked for was what was wrong with my check. I thought the behavior was out of line and told the accountant I wanted to address my frustration with someone higher. She then told me she would transfer me to the VP of the company. You would think that this woman would have the decency to at least listen to a customer, especially if they are 1. upset 2. have never been delinquent 3. are nice on the phone. She immediately says to me when she answers the phone «first of all that wasnt the assistant manager on the phone… you called corporate office so how could it be her in the background?!» I’m thinking, is that supposed to make it any better? Regardless who it was they were very unprofessional and out of line and it’s dissapointing that coming from the top of the company even she is unprofessional and rude. Come to find out that of my 15 months living there I accidently wrote my rent with an old check book that the account was closed. When asking if they could waive the $ 75 I was told no. I know my lease agreement and what I signed and no that I am responsible for my error. What my issue is, is that I know for a fact that the office waives fees for other residents all the time. I have neighbors/​friends that have told me they have had fees waived for them. 15 months living there, never late, never had a returned check until the final check only because during the midst of moving I grabbed the wrong check book… OHH and another thing my car was ALWAYS parked in front of the rental office with the security patrol who just stands there all night not doing his job and my car got broken into. TWICE.
DON’T RENT HERE!!!