Justin Time

My heater was broken in my house. Just in time came to my house, spend an hour trying to fix my heater and just left without telling me the issue. The tech just said that he couldn’t fix the problem and that I would have to call another company. How embarrassing for this company.
I would never recommend them

I’ll try to keep this short–
Placed a service request with First American Home Warranty (FAHW)
Got a call from Justin Time (also shown as Just in Time or JUSTin Time) from here on know as JIT, that same day.
Said they be there the next day between 8 – 11 am.
They were. So far so good.
Said it was the motherboard and needed authorization.
They called me the next day and said that they could have the new board installed by Monday.
They also said there would be a $ 140 «modification» charge. They said the mod charge was because the OEM board was no longer made and they would have to modify an aftermarket board to work. After hours on the phone with FAHW trying find out why they were allowing this charge, the final answer– JIT could charge me anything it wanted.
So bottom line, the replacement part for this unit is no longer made, right?
WRONG!
After doing some research, trying to figure out my model#, (the data sticker on my unit in the attic somehow vanished), I found out that the OEM board still exists and can be obtain for $ 190 plus tax.
I called FAHW back and told them what I found out. They said they would call me back after talking to JIT. Meanwhile, in effort to find out how available this part was, my obviously incredible google skills uncovered an authorized Lennox parts dealer, right here in Las Vegas! AND they had the board in stock.
OK, get this, this is where it gets good. FAHW calls me back and says that what JIT really meant was, it would take 4 weeks to get that part from Lennox.
WRONG!
IF they were walking, it might take one week. But lets keep this short. I told FAHW that I no longer wanted this company doing any work on my house. FAHW was adamant that JIT could do the job. What would you do?
I called Elite Heating and Air, told them the situation. Sent pictures of the board and unit. Guess what? Inside of 2 hours I was up and running (Rudy is the Man!). Less time than I spent on the phone arguing with FAHW. By the way, here’s the real kick in the —-, FAHW explained that since I went outside their approved contractors, the unit I had fixed was no longer covered under my warranty. Big deal, they are so fired anyway!
BTW, check out the other review by Joe S, also in Henderson. He had a different problem with his unit and guess what? There was a modification fee of… drum roll… $ 140!!!

The absolute worst business I have ever had the displeasure to deal with. Our A/​C went out on Thursday, and we were assigned Justin Time as our service contractor through our warranty company. They originally said they would be there Saturday between 11 – 5, so we called the warranty co. first thing Friday morning to see if we could get it bumped to an emergency service and get someone out immediately since we have pets and the temp in the house was 99 degrees. They couldn’t find anyone who could be there before Saturday so we decided to stick with Justin Time since it was already set up.
Then, lo and behold, Justin Time calls us and says they will actually get to it that day, after 3. Great! We have two people waiting for hours in the hot house for the technician to show up. Never does, and never calls. And Justin Time is completely unreachable after 4 pm, when they go home. Their machine says to just wait for the technician. Wonderful. Saturday someone waits all day long at the house for the original appointment. No one ever shows up. And Justin Time is unreachable Saturdays. Just the same message on the machine to wait for the technician. Monday morning we finally speak to someone at the office and they promise someone will show up that day. The technician Armando finally calls me after 3, asking if someone is home. I tell him someone will be there in 10 minutes. 8 minutes later, we are there and discover one of our pet guinea pigs has died from the heat. We tried cooling them off as best as possible but failed. I am now furious, but we continue to wait for Armando, who NEVER SHOWS UP.
On Tuesday we call the warranty co. again to get a new contractor. They put us on hold while they call Justin Time to find out what happened. These people actually tell the warranty company that they went to our house three different days, and no one was ever home, and that they waited 45 minutes for us the last time, and that we were lucky they didn’t charge US for no-​shows! They had five different phone numbers for us (mine, my gf, brother, dad, and friend). You’re telling me they waited 45 minutes but never tried calling any of us? Also, that last time when they say they waited, I had the number that the tech Armando called me from, and I tried calling him three times within that 45 minute window, as well as trying their office, because I was so angry about the death of our pet.
The warranty co. believed us, of course, gave us a credit to buy a window unit to get us through the day, and now I am waiting for another contractor to come and check out our A/​C. Dealing with Justin Time has been a nightmare, from the no shows to the lies that they told the warranty company. Maybe it’s the technician lying to the office about how he was spending his time, I don’t know, but either way, I recommend running the other way from Justin Time as fast as you can. Awful, horrible, dreadful business.

We went through our Home Warranty and were actually provided a separate contractor. The other contractor didn’t seem to understand the urgency in getting our AC fixed TODAY as it is 107 degrees out and we have animals and young children in our household. After combating the insurance company. They assigned Just in time and they were able to get someone to us within hours and were here for a matter of 30 minutes. AC is now working great and we are finally cooling off in the midst of the excessive heat wave! Thank you for your urgency and quality care!

Good service, Robin is awesome and has good communication with the customer!

At first we had some scheduling issues, I waited over 4 hours past the time frame given. I guess the technician had my phone number transposed from the office and that Is why he couldn’t reach me.
Since they were late in getting to my house, they cannot get approval today to replace the compressor. They told me that they would do it Monday before I leave on my trip once they get approval.
It is now Monday, the technician did show up and is replacing the compressor. The technician seems to be doing a good job, he is very nice.
Besides the deductible the company is charging me $ 140 extra to replace the connectors from the compressor to the A/​C unit. I would think this would be included. Since the technician had to remove the fittings with a blow torch, from the factory and would have had to put connectors on anyways, there is really no extra work to put the correct fittings on, there should not be an extra charge. They even wanted to charge me more to bleed and flush the lines, but I called the warranty company and they backed down. At this point, it’s not worth fighting it. It’s probably as simple as the companies that do Home Warranty work must have to offer such a low price in order to get contract work that they have to make it up on the back end. I don’t fault anyone for trying to make a decent living. I really should be blaming First American Home Warranty.