The Honest Plumber Heating & Air

Henderson, United States

2.1

20 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 702-904-8246
Website:
www.honestplumberinc.com
Address:
150 N Gibson Rd Ste A, Henderson, NV, 89014
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Accepts Credit Cards
Yes
Accepts Bitcoin
No

Today

Today –
Local time (Henderson) 11:57 PM Friday, June 20, 2025

Business hours

Monday –
Tuesday –
Wednesday –
Thursday –
Friday –
Saturday –
Sunday –

Description

Specialties

We Specialize in 24 Hour Emergency Service and Offer Free In-​Home Estimates.

NV Lic #57 506 HVAC Lic #76 280

We Service All Types of Brands and Models of Plumbing Systems such as Water Heaters, Toilets, Faucets, Water Filtration & Softeners and HVAC Systems such as Air Conditioning Units, Furnaces, Heat Pumps, Air Handlers, and Thermostats.

We Offer Free In-​Home Estimates and Up Front Pricing so Our Customers always Know Their Price Before Any Work is Performed.

Other Services:

Slab/​Leak Detection

Expert Sewer & Drain Cleaning

Sewer Video Inspection

Water Main Repair/​Replace

Sewer Jetting

History

Established in 1986.

The Honest Plumber Heating and Air is your Plumbing and HVAC Contractor serving Las Vegas and surrounding areas. We provide plumbing, heating and A/​C services to residents and businesses in and around Las Vegas. With 30 years of professional experience under our tool belts, rest assured your job is always done right the first time.

Meet the Business Owner

Troy W.

Business Owner

I’ve been in the plumbing service business for 24 years and you would be hard pressed to find anyone who loves it more than me. The reason I started this business is because I was tired of caring more about my customers than the company did and felt like I could deliver it better if I had my own company. We moved our family from Salt Lake City in 2002 and never looked back. This is where we call home and we now employ over 20 employees. We are proud members of the Henderson Chamber of Commerce, the BBB, and IAPMO (International Association of Plumbing and Mechanical Officials) and abide by the strict standards they set to maintain our membership. We also strive to be as green as possible for our desert city here.

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«I would highly recommend Workhorse Consulting to anyone that wants fast, knowledgeable service and a company that you can trust. Thanks guys!»

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Auto Customization

Troy W. says,

«We highly recommend Team Acme! Everyone — from design, install & sales — to the owner himself has been amazing to work with!»

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20 reviews of The Honest Plumber Heating & Air

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Place rating: 1
North Las Vegas, NV
They try to upsale at every turn I am just waiting for my contract to run out I had to fight them to get my water heater replaced even though it was under their 10 year warranty.
Place rating: 1
Las Vegas, NV
Recently got a mailer from them. It was a discount coupon from the people they sold the business too.
Guess you can’t be honest like them, and stay in business.
Place rating: 1
Lake Mary, FL
After reading everyone’s reviews I feel sick that I didn’t get a second opinion I had a gas leak behind my fire place he cut a 12by12 hole in the wall and fixed it in a few hours! They charged me 1650! That’s right for a pipe fix!!! I thought this was normal because I am a young female new home owner but my gas is still not on. I wish I would have gotten a second opinion. God I feel stupid and 1650 is clearly wrong and over priced. Even if it was 100 $ an hour plus parts it wouldn’t even come close to that! I’m pissed
Oh did I mention the repair man hit on my married lesbian Roomate! Maybe we would have gotten a discount if she wouldn’t told him she was married!
Get a second opinion before using this very scamming company
Place rating: 5
Las Vegas, NV
Art was our technician and he did an amazing job! My husband dealt with him the whole time, but from what my husband told me, he was fantastic! He really was considerate of everything and worked with us to figure out what we needed to repair our water irrigation system. We also found out our water heater was past its lifetime and helped us with that obstacle as well. We appreciate all the knowledge and effort he put into the job. Thanks again!
Place rating: 1
San Jose, CA
The name of the company should be changed from The Honest Plumber Heating & Air to The Irresponsible Plumber Heating & Air!
I wasted more than 2 hours waiting for a technician who never showed up. I called several times to see whether he was on the way and whoever was on the phone said that he was on the way and that he should be arriving soon. After waiting more than two hours I decided to give up and I called them to cancel the appointment. Nobody picked up the phone so I had to leave a voicemail letting them know that I had to go. It’s been several weeks and nobody has called back to apologize about it. I used them in the past and they were ok but due to my last experience I won’t be using their services any more.
Place rating: 1
Las Vegas, NV
I needed a diagnosis on my two non-​operating HVAC units. I was informed in writing (Inv 41 937), that one unit was damaged beyond repair since the compressor was shorted out and tripping over the Circuit Breaker off, Replacement cost $ 6,960; The second unit could be repaired per $ 900. (cost of this piece OEM is below $ 120).
I wonder how was he able to determine that first unit couldn’t be repaired when no electricity was flowing into the unit and couldn’t be tested?
I called another company that ‘repaired’ first unit by simply replacing the old fried Circuit Breaker and some other issues with second unit with a total repair cost, on both units for around $ 650 (vs $ 7,860, replacing of a working unit, from ‘Honest’ Plumber & Air).
There are no words in my vocabulary to qualify THP&A, maybe Brenda, Alicia or any other Service Manager can, or at least try to convince me that with all the overhead expenses or any other BS excuse, as having a license to take customer’s money with ammunity, blah, blah, bla…
Their diagnosis charge is $ 69, we agreed on the $ 900 repair of second unit, then he wrote $ 100 that we gave him as a down payment on the repair, as a diagnosis charge (Taking advantage that I’m an almost a blind person and my wife can not read English) we called the next day to cancel the repair and of course they kept the $ 100, maybe to cover part of their expenses. No mercy for a handicapped person, no honesty at all to no one. The usage of the word Honest as part of their name is something to be ashamed of…
Place rating: 4
Las Vegas, NV
I’m surprised by the low review. I was very happy with them when they came out to replace my water heater. They were quick and professional.
Place rating: 5
Las Vegas, NV
I am very pleased with the response and service I received from The Honest Plumber. My water heater failed on Friday afternoon, 4pm, the day after Thanksgiving. My home warranty company left me hanging: they wouldn’t send a plumber until Monday because of the holiday. Since I had a wet garage and no hot water, I had to find a plumber myself.
I called several, and Bryce from The Honest Plumber was the first to call back. He provided a reasonable quote over the phone, and told me he was booked up for several hours and would come over as soon as possible. He called back within the hour to tell me that he had an appointment reschedule and could come over right away and install my water heater.
Bryce arrived on time, and with the correct replacement item. He explained why water heaters fail (the water in Las Vegas is particularly hard on water heaters if they aren’t properly maintained). He showed me the missing anode rod from my old heater… actually dissolved, not missing, but the cause of the failure (it had not been properly maintained by the previous owner of my house). He offered me three options: basic installation, installation with a one year service visit (after which I can continue myself or hire someone), or installation with a lifetime service program. I chose the middle option.
The Honest Plumber is licensed and also has the city inspect its work, which not all plumbers do. I believe this shows they are committed to quality work since an inspector will have to sign off on what they’ve done.
Bryce was prompt, efficient and cleaned up after himself. He took time to explain how to maintain my heater and extend its life beyond the manufacturer’s warranty period. I would recommend this company to anyone, and will use them for all my future plumbing and HVAC needs.
Place rating: 1
Las Vegas, NV
I agree with the other reviewers that this company will scam you. I needed a new hot water heater. So I bought one from Home Depot. I called the Dishonest plumber and the guy told me he would do the installation for $ 400. I agreed even though I thought that price was high. At any rate, this kid comes out and says He is the plumber. He takes out the old water heater and puts in the new one. Are you still with me? Then He says I need a Gate valve replaced because the other one was clogged up. Strange! I had no issues with any valves at all until this kid replaced my hot water heater. Now I live on a fixed income. I asked the kid how much the Gate valve would cost. He said $ 184. I asked if I could get a Senior’s discount or whatever. He said they could take off $ 10. Fuck. He told me if I wanted any hot water I would need to have that Gate valve replaced. Follow me? So I negotiated with the kid to do it for $ 150 very reluctantly. He told me He really didn’t want to do this but if I wanted it done He would do it. Ok, I am stuck. He had already taken out my old Gate valve. He told me he would check the truck to see if He had a replacement, right? He did. So he put the new valve in, okay? Since I live in a mobile home he had to put the outside door back on to cover up the Hot Water heater compartment. Right? Well, He put it on with three screws and it blew off in a windstorm. I went outside and saw it laying on the ground. So I called this kid back to come back and finish the job by securely putting the door on. Guess what? He said He had to charge me another $ 45 to put on the door he should have put on in the first place! I was pissed! That experience cost me a little over $ 400 from Home Depot for the new hot water heater. Then I ended up paying on top of that, $ 400 for installation, $ 150 for a Gate valve, and $ 45 for this kid to put the door back on right since he never did it right in the first place. Don’t ever use this place for plumbing. I got screwed and I don’t want this to happen to You. I am still pissed.
Place rating: 1
Henderson, NV
we bought a new washer and dryer from lowes, it was delivered, and they told us since our house was over 5 years old, the manner in which valves were used had changed and unfortunately they were not equipped to make a plumbing change. they would come back the next day to install it so we needed to have the valves changed that day.
the only plumber that called us back was the honest plumber. my guess is because they had no other jobs because everyone decided not to hire them. they charged $ 750!!! to change the 2 W/​D valves and the whole time they tried to sell us an over $ 2000 water softener and repair numerous other items. of course they said we could get a water softener at a box store, but NO WAY would it compare to theirs, they guarantee for life, blah blah. and of course it wouldn’t really be as good as theirs, blah blah. they would be willing to give us a $ 300 discount, but only if we ordered it that day. and just LOOK at all the other problems we are having, my my, we should have them fixed.
when we finally got to lowes to buy that softener we asked what should have been the price to change those W/​D valves… about $ 200.
agree with the other person who said that they are really just salesmen because when i asked the guy some technical questions he couldn’t answer them about the equipment. should have been a sign, too bad we were stuck in dire need of a plumber.
Place rating: 2
Las Vegas, NV
They got the job done that they were supposed to do and they were very nice people. However, they didn’t cover any of my furniture (they told my husband there would be plastic covering my items). My entire house is covered in concrete dust and debris. I have no idea how I am going to clean it. I have been calling around for a few days and almost nobody offers this type of cleanup.
I also came home in the middle of the construction one evening and found our air conditioner was turned down to 78 (it was 100 degrees outside and there was a 2 foot hole in my wall to the OUTSIDE with the a.c. blasting) If I hadn’t come home that evening to check on the house I cant imagine what my power bill would be for September. The workers all denied touching the thermostat, despite the fact that I turned it up to 88 degrees before we left the house.
Place rating: 5
Las Vegas, NV
Bryce Kozminski came to my home for my yearly hot water heater flush. A year or so ago another employee of yours, Andy Aranda, suggested I get a water filtration system to prevent my faucets from getting clogged. After discussing this further, I decided to go ahead with the installation. He came back an hour later for the install and just like the other appointment, he was right on time. Bryce asked if I had any other issues in my home and he unbelievably fixed them free of charge. My plumbing now works better than when the house was brand new! I am very impressed with his professionalism and knowledge. I will gladly recommend your company and Bryce’s services to anyone!
Place rating: 1
Las Vegas, NV
I should have listened to earlier reviews and feedback. I made a fool out of myself to spend $$$ for repairs with this company thinking that the BB endorsement is sufficient, I was gullible to render their services.
It’s the complete opposite. Customer service was nil. Bad mannered staff. Honest Plumber installed faucets in my sink and when I asked them why is it leaking, the salesman Joey (er Plumber Joey) smartly quipped back, «that ‘s because my tailpiece is old». We’ll it wasn’t leaking before he put his hand on it and no one touched it but him. A day later, the second Faucet that they installed– guess what –same results: L-​E-​A-​K-​I-​N-​G”. When I called and complained, he said it will cost me $ to repair it. I had my neighbor look at it and all it needed was a little tightening and both were leak free thereafter. Surely, this plumber got his Phd in up selling services and then some…
OMG, save yourself a headache this company will try to snatch your hard earned $ in many ways than one. I was a victim and I hope you won’t be! Unilocal… can I have «no star» option they deserved of? BUYERS BEWARE!!!
Place rating: 1
Las Vegas, NV
Same review here as everyone else. Needed a drain unclogged after 5 PM. They charged double what it should be and tried to suggest I could have a bigger problem before they even started work. If my wife wasn’t in my ear I would have waited until the next day to rent a snake and do it myself.
Place rating: 1
Las Vegas, NV
Scam company whose plumbers are just high pressure salemen. DO NOT BUY A LIVING SOCIAL certificate (or similar) for them. They don’t honor just doing that amount of work. They upsell ridiculous amounts. Don’t let their name FOOL you like I did. Before I bought the coupon, I called for a quote first. It would have been more than coupon… but a fair quote. THEN when I went to use the coupon, they said the price had doubled and the employee who quoted no longer worked there. Then I called them out for a very small job that might have fit in the $ 150 coupon labor… they couldn’t do it — they had to do more (of course) I am tearing up the coupon and I am out $ 65.
BUYER BEWARE. Get the work in writing. then think about it first (don’t let them sell you on the spot) They are HIGH PRICED
Place rating: 1
Southwest, Las Vegas, NV
I had the same exact issue as Scott W. w/​the shower valve replacement! Quoted $ 500 but said they would give me a deal @ $ 400. My husband’s friend was able to do it for $ 80. It was a $ 35 part. Apparently, scamming customers is how they work. Highly disappointed!
Place rating: 3
Las Vegas, NV
After being quoted $ 1135 from YES Plumbing, we called around to other businesses. Most will not quote over the phone, but The Honest Plumber did. They charged $ 475 to fix the pipe/​valve to the washer. That was a lot less than YES, but still a rip off for the amount of work they do. Then the guy stood around waiting for a tip. I thought that was a little unprofessional. I would recommend them over YES.
Place rating: 5
Anchorage, AK
We just bought a house and had a gas dryer installed only to find out we were missing a valve. We called The Honest Plumber and they were out in two hours! We appreciated such fast service on a non-​emergent situation and our plumber was very nice and friendly
Place rating: 1
Henderson, NV
This company runs a scam service.
Our friend’s water heater broke down over the weekend. We checked the Home Depot and the cost of the same water heater cost about $ 700 bucks. Unfortunately, we would have had to wait a couple days to have it install. Installation would have been only $ 100 by Home Depot. Given the fact that our friend’s business needs warm water, we could not wait and so we called around for some quotes.
We call Anytime Plumber, they gave us a reasonable quote of $ 1,000 of heater and installation ($ 800 for water heater and 200 for installation). But, it would need to wait a few days…
Then, when we called Honest Plumber, they quoted us $ 2,500 to replace and install a new water heater. They wanted to charge us about a $ 1,500 for the same heater and about $ 1000 for labor ~ same day. What the F&*K?
We told him that we can buy the heater from Home Depot for $ 700. And, then we asked him how much the labor would be now… Honest Plumber then says that the labor would now cost $ 1,500. What the f&*K? His explanation. if we bought the heater from them, they would have given us a $ 500 credit… since the credit no longer applies, they would charge us the full $ 1,500 labor charge… huh???
Needless to say, we decided to not go with Honest Plumber. We ended up buying the Water Heater from Home Depot, logged online to youtube to see how to install a Water Heater, also talked to the guy at Home Depot on what tools we need, and installed it in less than 3 hours. It was actually rather simple. It cost us about $ 750 total ($ 700 for the heater and $ 50 for the installation toolkit set) and 3 hours time.
If we went with «Dis”-Honest Plumber, we would have had to pay them $ 500 per hour ($ 1,500 total) to do 6 steps:
1. unscrew 3 pipes
2. cut the release valve
3. remove the Water Heater
4. rescrew in original 3 pipes to new heater
5. re-​weld release valve (really simple by the way)
6. plug in the heater.
I would NOT recommend this company. They are overpriced and dishonest con artist.
Good luck…
Place rating: 1
Las Vegas, NV
I called to get a shower valve replaced. They quoted me $ 500. I asked how much the part was and they said it was $ 300 for a ‘good brand’. I told him I’d buy the part myself, but he told me to be sure to get it at a ‘plumbing store’. The stores he told me to visit are the high-​end kitchen/​bathroom stores?
Anyways, so I called Home Depot and they said they have all the same brands. The guy at HD (who used to be a plumber) said it didn’t really matter as long as I didn’t get a cheap brand. So I bought the part for about $ 80. I called ‘The Honest Plumber’ back and asked how much for just the labor since I already bought the part. He told me $ 400! I asked him how long it would take and he said 2 hrs. My response: «So you’re charging me $ 200 per hour?» I hung up, called the guy at HD back and he said it should take a plumber about 30 – 60 minutes as long as some unforeseen problem didn’t come up.
Long story short, these guys didn’t come out to my house… obviously. But when all we ask for is someone HONEST that does good work at a fair price… it’s a non-​starter for «The Honest Plumber».