Tire Works Total Car Care

I wish I could give zero stars. Please trust the horrible reviews and never step foot in this place or any other Tire Works. To keep a log story short, I went in because my gear shift was sticking and I had to manually shift from park and reverse. $ 450 later, my gear shift was «fixed». Over the next 3 weeks, the part malfunctions again, was replaced two more times, and broke again. During this time I had several upsetting phone calls with them (as you can imagine). After getting the part «fixed» the second time (and these upsetting phone calls), my brake system went in to failure. My brakes had never been an issue before. I took it in, was told by an assistant manager that it was just brake fluid and pads. Got them replaced and when my father picked the car up the next day, it did the exact same thing as when I had to pull over in a parking lot the day before (no acceleration, burning brakes, etc). He took it right back and eventually it cost close to $ 1000 to fix.
I finally took my car to a different mechanic (after the gear shift broke a 3^rd time) and found out they were misdiagnosing the problem the entire time. Instead of actually testing to try and find the real problem (which was my gear shift module under the dashboard), they just kept replacing the gear shift. Which, by the was, was left laying in my front seat when I picked my car up. They also broke my storage area cover in my dash board and it took me pulling back up to the garage and telling them they broke it for it to get fixed– and it took two times after that.
The customer service is horrible (minus Byron, who was decent to work with). I never received a phone call from them when they had my car. I had to call and get updates (including one in which they didn’t feel it was important to let me know they ordered the wrong part and they were going to have my car an extra two days). Don’t bother calling the district manager, Jasmine. It’s a waste of time. I just worked with my credit card company to get my money back, thankfully!
Please– stay far, far away from this place!

Great guys, great service. But full disclosure, I came in for a minor issue, not tire repair, which is supposed to be their forte.
Was driving down the freeway on a Sunday and saw my gas tank door pop open in my side view mirror. I pulled over and discovered the bolts broke off from the hinge and it was dangling by the gas cap dongle! Pulled up the handy Unilocal app only to find that nearly every place in the area is closed on Sundays.
This spot was nearby and one of my only options– pulled into the bay, showed the guys the problem, and they had me on my way in five minutes. Friendly, professional, polite, and prompt.

Wow. Worst customer service I have ever experienced. I bought tires with road hazard warranty 2 years ago from this location. I had a nail in my tire today so I swung by on my way home. The manager that greeted me at the front was ok. Not great. Not bad. Just ok. Told him the situation and he told me to pull my car up into the bay. Cool. I did as instructed. At this point a tech comes up at points at my tire and say, «yeah I can see the nail right there»…yes, that’s why I’m here. I kept quiet. He then stated that it may be on the side wall and not fixable (not true but I didn’t argue and let him go about his job). No one said anything further to me so I stated to the manager that I left my keys in the car and was going to go inside. I waited for 30 minutes (I expected to wait with no appt, no problem there). As I’m waiting I hear, «Where she at??» To which I hear the manager tell him I’m in the waiting area. He doesn’t come to look for me, so I get up and walk to the counter and I ask,“where you looking for me?” To which he answers, «yeah» and then he walks back into the shop. My old receipt for the tires is still on the counter so I wait by my receipt and I hear the manager in his office on the phone. I wait for 5 minutes until he walks out of his office and tells me,” you’re good to go, I don’t know why you’re waiting here”. Maybe because your lazy employee couldn’t be bothered to utter a complete sentence to me. So I get in my car to leave and they have completely torn apart my trunk and tore off my cover and broke some of the items I had in boxes (stone for my fireplace that I had just bought). I understand it may be frustrating if people have things in their trunk, I would have removed it myself but they would just rather throw it on the ground, no respect. I guess if you already bought the warranty and are just there for a repair and they can’t make any money off of you, they won’t respect you as a human being and even talk to you. I will NEVER be going back to this location again. Rude and inconsiderate.

Everything I want in an auto service shop right here at tire works. Friendly and knowledgeable. They called and got my approval for additional items needed-​hoses & tune up. Prices quoted were just as my bill read. Found my new Auto Doctor. My Thanks to all who helped me out. ~D

Noticed a screw in my tire and went in to their shop to get it fixed. Was thoroughly impressed with the service and how quickly they got us in & out. Vaughn has made a good impression with us and we will definately use them again.

Excellent service very honest and knowledgeable employees my friend went in and get his brakes done and they told him he didn’t need brakes they did not lie to him there a very honest about the whole thing I recommend this place to anyone

Short review: DON’T SHOP HERE. Go to Discount Tire Co. or anywhere else that has a good warranty plan and holds themselves accountable. Trust me, you’ll save time and time is far more valuable than money.
Long Version:
You can see from my previous reviews, that it really takes a lot for me to write a 1-​star review, I mean I only have two out of the three hundred and fifty seven reviews on my profile. But three brand «new» flat tires in less than two weeks, plus being told that I would be charged for mounting and balance after I was sold defective tires is just ridiculous.
I came in after finding a flat tire on my car after a meeting. I brought the flat tire in and was told that the tire was defective? Ok, what do I know about tires, so I purchased a new tire, had it put on and went on my way. A week later that same tire (back passenger side) is now flat again. It drove fine the night before, the next morning, flat. Once again I threw my doughnut tire on and brought it in.
«This tire was driven when flat», «what do mean?» — «There are tire shavings inside the tire which means it was driven flat», «It was fine last night, how did it fully deflate overnight?»…
To this, he had no answer, so now I need to get another tire because this tire wasn’t covered by my warranty? Dude, it’s been 5 days, warranty or not you sold me a bum tire. Then he tells me, after inspection, my back tires are different sizes than my front tires, «Who was the last shop to put those on?» «Umm, you guys were, check my shop history» he checks and boom about 9 months ago they replaced both back tires. Yet again, I now have to pay for two brand new tires.
If you’re keeping score, that’s three new tires, in the span of a workweek. I pay, I’m pissed, and I’m out the door. Fast forward to the next week, I leave a meeting way on the North side of Las Vegas, for reference it was pretty much the intersection of Lamb and Southern Utah. I pull up to the light, about to hop-​on the 15S, and a friendly driver next to me says my back driver-​side tire looks low.
I pull into a gas station and sure enough, I’m literally watching my other «new» tire deflate before my eyes. I put the doughnut on again, and now I get to drive under the speed limit for the next 36 miles back to the tire store. By the way, for those who don’t know, a doughnut or spare tire, is only good for about 50 60 miles. I’ve now driven on this for a total of 70 miles, over the course of the two weeks.
I bring the tire in and I’m told they don’t that have the exact tire in stock and it will be two days to get one in house. Wow, frustration level red. I’m also told they will charge me for mounting and balancing, which will cost about $ 20. So after three new tires and three trips in the span of two weeks, I still have to pay out pocket? Look it’s not the amount that upset me, it the fact that I still had to pay for their mistakes.
I tried calling customer service to get some clarity on the situation and that was whole other review in itself. I do remember the women starting one sentence with, «Well sir, this is how a tire works…». Yeah, that was the level of customer service I received.
I’m having my «new» tires checked at another place this week, just to check for any more Tire Works mistakes.

When I walked in to get a tire fixed that had a nail in it, I was initially ignored for quite awhile due to an associate being on the phone in the back office.
After a fairly long wait, I spoke to the front desk associate and told him about my nail issue and told him to please have the technician check all tires and pressures as I was getting ready for a long road trip.
The technician who was chosen to fix my tire, sauntered slowly into the waiting area along with his unfriendly demeanor and put his hand out to gesture for my keys without saying a word. He grabbed them and slowly walked back out the door towards my car and got started on the repair.
After about 25 minutes, I was told that my tire was fixed and that it would be no charge. The fact that I wasn’t charged was the only good thing about my entire experience there. I walked out to get my car and the tech who fixed the tire, rudely just dropped my car keys in my hand and walked passed me to go inside.
I wish my review ended there, but it doesn’t. I wouldn’t have even left a review if it weren’t for the fact that after I left there and headed out on my trip thinking my tire pressure was good in all tires, I arrived at my destination only to have the «low tire pressure» icon illuminated on my dash. After checking all of the tire pressures, 3 out of 4 had low pressure. The only one that had good pressure was the one recently fixed. However, the fixed one no longer had a cap on the stem of the tire.
Needless to say, I will never go back to this Tire Works location. Free wasn’t even a good price for this kind of service.

Sadly I have to give them 3 stars for service
I left my car for replace alternator and sempertine belt. I was bring own parts. Belt still make noise

Took my car in to get fixed here and am currently in the process of litigation against the company. If you are considering taking your car here go somewhere else… anywhere else! This company is well known for diagnosing phantom problems in order to increase the overall invoice. If you don’t believe me do a google search of litigation against the company, they even have a case against them from the state of Nevada. Some criminals hide behind a trade marked name and a store front, that is the case with Tire Works. The next time you consider taking your car here, take $ 3,000 out of your savings and set it on fire. It will yield the same result and at least you will get some heat from the flames. You have been warned!

Called them just to see their prices, and they gave me a better deal than every other place I had called. So brought my car in that day 2 hours before they closed, and they even had to transfer the tires from another store and had it done same day I want to say within an hour and a half.
Thank you to Frank, and the staff. Really nice people.

I noticed on my lunch break I had a nail in my tire. I work across the street so after I was off, I drove over to get it fixed. They were surprisingly fast on fixing it for me. I thought I would at least have to wait 45 minutes to a hour. I was out if there in 20 minutes! They guys were awesome! Thank you so much for your help!

I had a screw in my tire and I popped over to this tire works by my house and these guys are the best. They were friendly, helpful, and fast. They patched up my tire and I was sent on my way. I was shocked how fast it was done. Thank you for making my travel safe.

My tire was flat on a Sunday and of course everything was closed… except Tire Works. They checked for a leak, sealed it and even filled all of my other tires quickly and with a nice attitude :) They had a good sense of humor and they didn’t make me feel like an idiot like some places do. I’d Return there for sure.

Are you kidding me? My second time here, first time was last year having tires bought off the internet installed! Great experience. But the reason for the review is what just happened. Pulled into my garage and heard the terriblr hissing of a tire leaking air and fast. Wasnt sure if I’d make it to Tireworks but I did. When I pulled in I jogged for the door and was intercepted by one of the technicians. I explained the problem and by the last sentence my tire was already off. Plugged it, rebalanced it and had it back on before the sleeping newborn woke up! Winning!!! Now for the price… Free! Gratis! zero dollars, nada, zip, bagels, less than 1 cent… you get it! I’ll be back for all my tire needs. I realize this wasn’t brain surgery or even a big repair but the way it was handled was clutch! I’m the newest Tire Works loyal customer.

Avoid this place at all costs. Complete rip off. Estimate one cost and then jack up the price when time to pay. Complete scam artists. Very disappointing experience. Very slow too.

Bad customer service. Not enough help Pedro or Juan or whatever his name said X amount of time for tire rotation 45 minutes past start time still had not started
Typical Tire Works screwed up!!!

I have had several services done at both Tire Works locations– one on Horizon Ridge Pkwy and the one on Pecos Dr. My association with this brand started when I first got new set of tires for my car. I got new set of Toyo tires at Pecos location back in 2012. I believe I’ve had a fair deal at that time.
This review is for Horizon Ridge Pkwy one. I believe I have had 4 or 5 services done so far at this location. The services so far include installing new brake pads, rotors, standard oil changes, replacing electronic window switch, etc.
I wouldn’t go as far as calling this place a rip off. However they are not fair either. I think of this place as more of a profit center at the cost customer happiness than a profit center that is taking care of its customers. I don’t know if this is specific to this location or if it is across the entire brand (remember, I’ve had a fair experience with Pecos location in the past).
I would definitely not go to this location again only because of the reason that there are plenty of other alternatives in the town and I’m pretty confident that I can find a decent place to get my car worked on and still be happy to pay $$ in return. Not these guys ever again (unless this is the only auto shop left after an Armageddon).

Always helpful… Mark and his crew are simply amazing and we trust him with all our vehicles. He guarantees his work and stands behind all his repairs. Mark and Rob are great guys and are always available 7 days a week. We just entered into a fleet maintance agreement to keep all our vehicles safe. We had used many different shops and finally found one that does it all for us. From high line to work trucks they have saved us a lot of money.

Slow service. Two hours for oil change and tire rotation. Kept setting my car alarm off, disgusting bathroom that was not stocked. Won’t be back.
Update: They didn’t screw my oil gasket on right and had to go back due to my car leaking oil everywhere. Paid 60 $ for an oil change and tire rotation and barely received an appology for THEIR mistake. Terrible customer service. Another man was in there complaining about one of his brand new tires on his truck won’t hold air. Take your money elsewhere.