Merchant’s Tire & Auto Centers

Again, a couple years later and this facility is still the best around. They have the same employess they have had for 5 yrs. now. It gets no better than this place. They make you feel like family and get you involved in the process of fixing your car. I feel completely comfortable trusting my families vehicle to these guys. Truly honest business with a customer first approach and it all starts with Mr. Cooley. He is fantastic!!!

This company is horrible, and i dont know how they stay in business. I have finally found an honest mechanic, and he is the best. I was recommended to him by a co worker, and he is the best. There are other mechanics out there that are honest, and take pride in being good mechanics. All merchants does is hire a bunch of monkeys to screw people over for the benefit of their superiors. DONT BUY TIRES FROM THEM OR GET ANY KIND OF MECHANICAL SERVICE, BECAUSE YOU WILL REGRET IT.

I have been going to Merchant’s for over 10 years and once again I am pleased with the service and worked performed. Having been acquired by Tire Kingdom, I became skeptical that I would continue to receive the friendly and fast service I had experienced in the past (the slimy Tire Kingdom commercials don’t help).
Earlier this week I made an appointment 5 days in advance with another, locally-​owned, auto repair shop only to be disappointed. The other shop treated me as if I had dropped-​in unannounced and wanted new tires the next day. I left and went to Merchant’s.
At Merchant’s not only was I treated like a valuable customer, they were able to accommodate me without asking or appearing put-​out. As a result they got my 1200.00 business!
I have read other reviews that are negative and I am at a loss. I have never experienced the treatment described in those reviews. The only thing I can think of is I have done my research before I go, I know what I want, and I give them plenty of time to do their work — usually dropping off the car on Friday night and picking it up the next afternoon.
I did have one unsettling experience when they were still on Parris Ave: while picking-​up my car from a routine emissions inspection I was presented with a list of recommended service items totaling over a thousand dollars. I didn’t take them up on this — I know what I need and when I need it and this felt a little like a scam. It may have been an honest attempt to drum-​up business on things that were not 100% up to their designed abilities but, clearly did not require immediate attention.