The UPS Store

I had to sadly transfer from the UPS Store in Lake Oswego near Bridgeport to this one due to my new home location. I have to say, it’s only been a couple of months and I’m already really missing the Lake Oswego store. It was so much better managed than this one.
First, this location didn’t even have after-​hours keys available when I started my box, nor did they have more than one key for my paid box. I had to come back several times before both were available. Second, the deposits for the after-​hours keys are really expensive. Lake Oswego doesn’t even do deposits for them anymore. This location charges $ 25 per key.
Second, the staff (not manager) on my 1^st visit to setup the box were poorly trained/​undertrained. It took so long to get the box setup compared to the Lake Oswego location. In the meantime, a long line developed as both staff members seem to struggle with doing their tasks quickly, efficiently and with skilled knowledge.
Third, the after-​hours key at this location makes you have to lock it manually when you leave. The Lake Oswego location has a lock that allows you to access it with the key to enter, but not have to lock it as you leave. It locks behind you automatically. So, what happens if another box holder forgets to lock the door behind themselves?
Fourth, the package notification from Lake Oswego distinguished who the package was actually sent to and correctly identified the carrier that delivered it. I just received a notification that a package was received at this location. Since I know what we are expecting this time and know that there isn’t more than one package, I know it is for me and was sent through Fedex. The notification says it’s for my spouse and was sent through USPS. Again, probably an error from the undertrained/​poorly trained staff on utilizing their own system properly.
On a positive note, I do feel that the front staff are friendly and try to do their best. It’s just unfortunate that they have such a poor setup and are undertrained.
This location could use a whole lot of improvements to make it worth the price they charge. There is no difference in fee amounts between this location and Lake Oswego and I feel like I just got so much more for my money with the Lake Oswego location.

This place used to be either a Mail Boxes Etc. or a Mailboxes & More, and their upcharge for US Mail was reasonable. Now that they are owned by UPS, the upcharge is crazy, as in 59% more than the USPS price crazy. There is a Contract Postal Unit (with basic services) inside the Space Age gas station on Eider, just off of Walker and 185^th. CPUs are not allowed to upcharge.

Three years later, still excellent customer service at this store!

I have a business box here of which I pay for annually and thus receive a discount. They take care of me; one less thing to deal with, am I right?

This place is coniviniently located next to Fred Meyer. You can do your shopping there and ship your stuff here. It’s also located on my way to work. Big parking space and good service.

The staff here is friendly and willing to help. I fax some document from this store and the recipient complained it was too dark to read. So I went back to ask them help me with the tint. They went back and forth between copy/​fax machine to adjust it. In the end, they didn’t charge me at all because they think it’s their responsibility to fix it. That was not much of money but it makes my day to have such attentive service in this neighboring store!

Get in, get out, move on with your life! This store is always ready to quickly ship your package without a wait. Great breadth of services, and in a Convenient location with ample parking.

Can always rely on friendly service and on-​time shipping at a reasonable price.

Great customer service at this store. They promptly get me in and out, and they are very courteous. They even have a little play area for my two little kids (as well as complimenatry lollipops)!
I also own a very small business, and I need to make color copies often. Their everyday price is only 29 cents/​copy (if you make 100 or more). The Kinko’s nearby wants triple that.
Definitely go here for your shipping and copying!