Cowabunga Computers

Cowabunga Computer Service is one of the best buys you can get for computer maintenance and service.
I have two computers covered by them on a monthly service agreement at a very reasonable charge.
Their service technicians are always available and can remotely trouble-​shoot my computer problems. Their problem solving is fast and efficient, and I’ve never been dissatisfied.
I highly recommend them.
Aloha,
Val Patacchi, Pres.
Hawaii Critical Care Supply, LLC

They steal parts! Switch your new computer parts and put there old parts in your merchandise! Happen to me! My sons laptop :(. There awful! One star because it wouldn’t let me post without at least one star.

i dont know about the one in aiea, but the one in town sucks. really bad service, and after spending 270 for a new motherboard it still blue screens. oh i found out that the motheboard was USED… FAIL! try buy local…

I own a small business and like most, our operations rely heavily on computers. Needless to say we always have Cowabunga Computers address our needs and they always get us up and running very fast. It helps that they have mobile service, allowing us to have them fix the problems at our location. The techs that have helped us in the past have always been courteous and competent.
A pleasure to work with and everyone we’ve referred has shared my feeling about them.

My husband and I have been here a few times to get our computers looked at and we’ve always left pleased.
I’ve had a few issues with some laptops over the year: my older one finally up and died but these guys saved my hard drive and all my important things; I then did something dumb along the lines of dropping my laptop and completely busting my screen… and it was fixed quickly. They had to wait for a part to come in with the last time but they were great at keeping in touch, answering all of my questions, and letting me know what was going on.
They’re also incredibly friendly!

Cowabunga Pearl Kai Steven rocks. !
He was so helpful and poised.
Solve all the problems I had!
Thank you again and I will definitely use your company again and again,

Been here twice now. Once to discover my wife’s laptop was fried, but recently to get a power issue with my desktop fixed. It took one business day and fifty dollars to take care of. Polite staff who explained what the issue was. Definitely my first choice for any further computer issues.

I have my office across the hall from these guys so i am really familiar with them and how they do business. They always help me right away and quickly and easiliy solve complicated problems. I refered a friend to them when his lap top froze and they fixed it that day. The people there are fun and happy and seem to love what they do. I highly recomend them.

Shoddy work. Paid $ 208 for laptop repair, and my laptop crashed again 6 weeks later, due to the same issues. The second tech examined the laptop and found errors by cowabunga! techs. They installed a bad hard drive, didn’t put the system back together correctly (left loose wires) and didn’t install the appropriate operating system. So I’ve now paid twice for the same problem.

Update: Oh oh… Sam deleted his reviews from Unilocal since I submitted this review. Yikes!
I’m truly happy that Sam A. had a good experience with this company. Unfortunately I can’t say the same. I’ve read Sam’s reviews of Super Geeks and Personal Touch Computers (PTC) and noticed his first concern was price, followed by trust/​comfort with the people he dealt with.
I agree, we all want to find a fee for service that is reasonably priced and be able to entrust our personal items (& data) to them to repair or provide to us their recommendation if it is not fixable. Not everyone is computer literate so we look to these companies such as Super Geeks, The Geek Squad, PTC, and Cowabunga Computers for assistance in their area of expertise in hopes they are fully capable and provide quality services.
Personally I haven’t dealt with Super Geeks or The Geek Squad, but I have done business with PTC and most recently Cowabunga Computers. Unlike Sam’s 5 star review of this company, in my experience they should have gotten just 1 star, however in all fairness they got the 2^nd star due to their proclamation to «correct everything».
It all started with my Aunt calling Cowabunga Computers to fix a CD drive two of the office computers. Somehow, she got convinced she needed replace one of the office computers with a brand new computer. My Aunty is not a computer savvy person, if I had to grade her on her level of computer literacy… I’d have to say she’s probably in Pre-​K. So, based on the recommendation of Cowabunga Computer’s technician my Aunt bought a brand new computer from Costco (w/​Vista OS, of course), then was told she needed to upgrade her programs — MS Office 2007 and QuickBooks Pro 2009. And approximately $ 1,500 later, the technician couldn’t get a few of the programs to work. One of the main programs that didn’t work was the payroll program, which just wasn’t compatible with Visa. How’s that warm and fuzzy feeling of trust and comfort? Feeling it yet? Wait there’s more, I’m not done yet (and mind you this is the condensed-​censored version).
I receive a call from a very frustrated, unhappy, and worried Aunty (who is sobbing by now.) telling me the computer is not working, the technician isn’t there and he left a disk with instructions. I called Cowabunga Computers to find out what had happened, is she to expect the technician to come back, and why they hadn’t provided her better guidance on the type of computer she needed. Long story made short, here are their responses:
1) Her old computer was still running and was at her office, but as for why a new computer, they needed to retrieve the tech’s notes.
2) They created a back up DVD disk of her hard drive (I’ve seen the back up disk, which is a whole other issue that I don’t want to get into)
3) Next day: Called to confirm reason — «the computer is outdated and old (5yrs)
4) Later that day: Another call — «the drive is not booting» (I get this call after they had taken the computer back to their office — recall, it was operational before, now it isn’t.
Well by now my warm and fuzzy feeling just went out the door and ventured into a whole new dimension. They later reported there were bad sectors and would be almost impossible to recover, but they’ll do their best. By now we are asking for the computer to be returned.
By the time the computer is returned back to the office, I had placed a call to an IT friend — by the way if you need computer repair services or just service in general, let me know & I’ll get you in touch, he is GOOD. How good you ask? Well, within 2 days he was able to recover the entire hard drive, save it, duplicate it (clone) to 2 other hard drives, where each was placed into a brand new computer and the other to the old computer. Both are running wonderfully.
It was an experience, a very expensive experience. Now I ask you… the next time you need assistance with your computer troubles… where’s your warm and fuzzy feeling at?