Allen Edmonds

Daniel was super helpful and knowledgeable. I have never experienced the high level of service from any other shoe store. I love the shoes he set me up with, they look, fit and feel perfect. My only regret is that I can’t buy more shoes.

While I also like the other Houston location, this place offers the best service I have ever had… maybe in my life. Full disclosure: I own about 14 pairs of AE shoes… yes, I have a problem and may need to look for a support group soon. I think I have purchased four pairs from this one location over the past few months & just ordered another today.
I usually do not try to dispute others’ opinions of locations, but I am surprised by the poor reviews. I have seen men and women that varied in age, gender, orientation, etc. here and see them give everyone the same level of service. In fact, the fist time I stopped in I was wearing Sperry boat shoes (without socks), inexpensive cargo shorts & a plaid shirt… other customers looked at me strange, but not the employees. I even needed to «borrow» socks to try shoes on that day! They know me now and do not stop helping others just because they know I am a «paying» customer. I believe the previous problems were before Daniel became the manager, or at least before he built his current team.
Anyway, I hope that those of you that have had a negative experience will consider going back in! I just think these are the BEST shoes ever made and strongly believe that they care about their customers. Oh also, I am not friends with anyone that works there and have no affiliation besides the fact that I am extremely happy with the products and services provided by Allen Edmonds at this location.

I have visited this store four times between November 2015 to January 2016. Daniel, the manager, is the only one who provides good customer service here. Everyone else I’ve dealt with is a snob. I have three pairs of Allen Edmonds. It’s unfortunate the service sucks because the shoes are high quality. On the contrary, I went to the store in CityCentre once in Jan 2016 and the service was good.

For a classy, classic, high-​end American shoe company, I expect more out of their retail stores. The particular sales associate who helped me was quite snobby and condescending, and gave me A LOT of undeserved crap (pardon the slang) for 1) not getting my feet perfectly measured by an Allen Edmonds store before buying Allen Edmonds shoes, despite the fact that I know the general vicinity of my shoe size, and 2) because I simply came in so I could try on a few models in the store?
Moreover, being the age of 23 with a full-​time, pretty-​well-​paying job in oil & gas, I did not receive the same level of respect and treatment some of the more elderly customers received. I understand – Allen Edmonds is an expensive shoe brand and they were simply playing up the demographics – but I was simply dumbfounded by the fact that I was treated as if I could not afford to buy their shoes based on my younger appearance and age. As classy of a company as Allen Edmonds is, it was shocking to see the conspicuousness of their discrimination (age in this case, and as a fellow reviewer posted below, race as well).
I own a few Allen Edmonds shoes myself and am quite impressed with their quality and longevity, but I will NOT be returning to this store nor ANY other Allen Edmonds stores for quite some time (maybe until I look like I’m old enough to afford nice dress shoes?). This experience has seriously damaged my overall impression of the shoe company. I’ll be hitting up Nordstrom from here on out.

I love Allen Edmonds. Every time a coworker talks about how they are dissatisfied with their shoes I take the opportunity to tell them that they should try coming here. Aside from providing some of the best service I have ever had in my entire life, they provide a truly quality product. My Dad bought me my first pair when I graduated from college. At the same time, he returned a pair of his shoes, about 20 years old and had them refurbished. When he got them back, they looked fantastic. The leather beautiful. So despite the price, if you are looking for a quality shoe that can last you your entire life, come to Allen Edmonds.

It is 5:40 pm and I just left the Allen Edmonds store. When I entered the store I saw two white women and neither of them greeted me, but when two white men came in a couple minutes apart, both were greeted immediately. I’m not saying they are racist but they should be consistent with their greeting. I am highly disappointed with these two employees.

The most comfortable pair of dress shoes I have ever purchased! They feel like walking on air. It’s pricey, but well worth it, I used to go through a pair every few months and these are holding strong!

Terrific customer service and the quality of the product has been proven time and time again.

Really enjoyed my shopping experience here.
Truly first class treatment.
I came in attracted to the shoes, but ended up buying a Harris Tweed Vest or two. Definitely great deals and service.
I’ll be back and you should stop by too, more than shoes!