AM-PM Glass & Mirror

These people stole money and never delivered on my project. Contact is non existent and they complain to Unilocal for all their terrible reviews. I have no words for these people! They should be embarrassed by themselves. Apparently this is a family owned business and I can only imagine what kind of family gatherings these people have! Eek!!! It was actually comical listening to them get all riled up over nothing. If you want a good laugh just call for a quote!

Called for a guy to come out and look at my window that had a crack that went through it towards the center. It didn’t extend from side to side but it was very noticeable. The guy came and didn’t greet me or say anything. I started the ‘conversation,’ and asked if he was there to look at the window. He said yes and followed me to the backyard where the window was located. He looked at the window and mentioned a green tint. He said they don’t make those windows anymore. Then he asked if I had a screwdriver. I responded with, ‘I thought you guys came prepared’. He said nothing, walked back around the house, and left. He LEFT! And never came back. He never came back and never said anything at all. I waited about 20 minutes and then called the office to tell them their employee had disappeared. No one had picked up so I left a voicemail sharing the situation. No further contact occurred. I’ll NEVER call them back again. Supposedly it’s a family run business. They’re going to be run into the ground with that type of business ethic.

I’ve used this company several times and the first time they were okay, the second time was a huge fail. They got the glass repaired but installed it backwards.
When I called them back after 15 – 20 times we gave up, I did however get a chance to speak for a moment to someone but they hung up on me and my brother on separate occasions.
Bad customer service and no call backs after various messages.
Not to mention rude staff, that was rude to my customers and my staff.
I can’t believe they are in business…

After a break-​in at our home, we needed to get our large bathroom window repaired quickly. We called their emergency number on a Sunday afternoon. The call was answered promptly, and we were given a quote, but were informed that the type of glass we needed would have to be special ordered and could take a couple of days. The man on the phone told us how to board up our window and promised to come out the next day to measure our window and order the glass. He arrived as promised. ordered the glass we needed and was back to install the new glass on Tuesday morning. Fast, friendly service at a fair price. We couldn’t ask for more. I highly recommend.

Emailed this company in the am for a quote no response so called and left my number waited called back and was transfered to a manager and he asked that I call back in 5 minutes. When I called back I was transfered to an associate out of the office, so I completely agree with the other person that left a review. This company is unprofessional and obviously doesn’t care. I can only imagine what there work if this is any indication. 8÷8÷14

AM-​PM came out last week to give me an estimate on an oversized mirror for our exercise room. My initial call was answered seemingly reluctantly by whoever was manning the phones. The gentleman on the other end of the call wasn’t rude, just disinterested. Nonetheless, he promised a response by the close of the day and possibly even the estimate itself. He didn’t disappoint. Two men came by later that afternoon. They called first to confirm the address. The caller was evidently flustered and frustrated. He had the wrong address. When he surfaced sometime later, he was again disgruntled to find that we only had on-​street parking. «You don’t got no parking,» he barked red-​faced and seemingly furious. I offered him the abandoned lot right across the street, but that wouldn’t do. (In all fairness, he may have simply been concerned for the protection of all his equipment.) Once inside, this man’s frustration seemed to escalate. He was outrageously rude and disrespectful to his coworker. He was sort of the bulldozer type. Every statement was sputtered in impatience and every question answered by himself over the voice of his coworker. He was also noticeably bothered by our two small dogs and 6 week old baby. Nonetheless, the estimate was more than fair and the turn around time brief, so I went for it. The mirror was installed in a matter of minutes the next day. It was perfect! That morning, I received a call to confirm time and final details. I believe I spoke to the same gentleman as my initial call. He was quite friendly this time. I suspect he’s not the customer service type. He’s probably a mirror & glass contractor who occasionally answers the phone. The same grumpy man came for installation (smelling of cigarettes), but his coworker was different-​a kind, communicative, respectful young man who didn’t seem to have a problem speaking back to the grumpy guy. Overall, the mirror and installation are great. The price is also excellent as long as you don’t factor in the abrasive manner of the worker (Jerry or Terry is his name, I think.).

Called yesterday and got a quote. Very reasonable price. Called back to schedule and no one answered. Left a message. 24 hrs later no one has called me back. I have called twice this morning and no answer, just voicemail. I have scheduled with another company. If you want to work with a business you can get in touch with, don’t use these guys.

About a month ago I noticed one of my front windows was cracked (hmmmm…kids??? Probably) Within a day the crack had spread all across the window (like the annoying chips on the windshields that keep on GROWING!!) So, I looked on Unilocal and chose AM-​PM to call. That afternoon they came to measure (I didn’t have to be home which was nice) and within a few days (had to order the window because of it’s size) it was fixed and good as new! Very professional and reasonably priced! I recommend them for fast, professional service.

I needed to get a broken window repaired fast! I made a call for an estimate, and they were able to give me an estimate over the phone and send two repairman in 30 minutes. The small window (2ft by 3 ft) was installed in an hour. The repair was around $ 100. It was very easy, and they were very easy to work with. If you are in a pinch and need something affordable and fast, I would recommend AM-​PM Glass & Mirror.