CVS Pharmacy

We come here often as we live close by. Usually late nights and most of the time Emmanuel is working and he’s always greeted us every time we walk in. A couple weeks ago we were there to get wine and my fav (kit Kat minis), they didn’t have any and a very nice gentleman Wayne went out of his way to check if they had any left. Came back in tonight and he was looking for a certain type of candy for another customer! He was very helpful, kind and upbeat, great employee, I had to give recognition! We need more people like this!

For a second time in a month, I arrived at this CVS in the evening but promptly left after seeing the checkout line. This store location is hopelessly devoid of employees to handle the customer demand.

The cashiers are so rude, as soon as I came in they looked like they were having a bad day. Never again will I stop at this CVS

Tonight I came in with a bleached head and they didn’t judge me. 5 stars in my book personally.

I am especially tough on my Unilocal ratings in Houston; most restaurants I’m rating would easily have received an additional star if they were located in NYC. I’m not sure if it’s because I’m homesick or, more likely, that I just think restaurants in NYC deserve another star by the simple virtue of their NYC addresses.
If this holds true with restaurants, it does not hold true with convenience stores. Accessibility is key. And since I don’t drive yet, living in Houston has made me appreciate this specific CVS as a home away from home. It’s within walking distance from the apartment so I’m here no less than 2x a week picking up everything from nail polish to prescriptions.
Speaking of prescriptions– this CVS has had the most efficient and friendly pharmacy I have encountered in quite a while — in any city or state. Tonight I was pleasantly surprised by how quickly they presented me with my NYC-​doctor-​called-​in and NYC-​insured prescriptions. Oddly, the exact same process has taken as much as an hour at Walgreens.
Five stars for CVS!

I had an interesting experience at this CVS. I went in to buy shampoo and conditioner, but on that aisle there happened to be a very agitated CVS employee who was stocking shelves while simultaneously having a very heated phone conversation with what I assumed was her significant other. Apparently, he had been dishonest in some way that was very upsetting to this employee.
Let’s just say that made my shopping experience a little awkward. Especially because I wasn’t sure what I wanted, so I wanted to take my time browsing, and reading labels. It created a situation where it looked like I was eavesdropping on her heated argument (and I inadvertently was…), but I was sincerely just shopping for shampoo and conditioner.
After a few minutes she told the person on the phone to hold on a few minutes and asked me if I needed any help — which honestly only strengthened my awkward feelings and made me feel like I needed to rush to get out of there.
Get it together, CVS employee. Either fight with your SO in the break room or during your time off, but not while you’re stocking shelves. It’s embarrassing for all of us.
Otherwise, this seemed like a normal CVS.

The past three times I have had to have my doctor resend my prescription. This was after I got an automated call from cvs saying they had the prescription ready for pickup.
I’ve even watched them not realize that my prescription was right in front of them… Literally right in front of them.
They lose prescriptions all the time, refill anywhere else. Incompetence.

This is the most convenient CVS between work and home for me. The people at the registers are always very pleasant and the line goes quickly. I try not to buy too much here since it is more expensive then items at the grocery store, but I ALWAYS forget things when I’m at the grocery store (even with a list) so this is my place to go.
My main complaint about CVS is that their pharmacy staff is always slow. I worked in a pharmacy for approx 8 years and that type of customer service would have gotten me fired.
Oh and why can’t they keep your CVS card on file at the pharmacy? I’m pretty sure it is your phone number and they obviously have that on file.

They lost my medical insurance card. I ended up having to go back to my doctor for him to rewrite the prescription.
The bathrooms are filthy. No soap. Dirty mop bucket.
I called the customer service line to report both of these things. Waiting on a follow up call from a district manager and pharmacy supervisor.
Don’t bother filling here.

This is my local area CVS, a bit closer than Walgreens on T.C. Jester and it’s 24 hours! I remember in my college years when it had first opened and sensing the beginning of doucheland of Washington Avenue. I was totally right but I like that this place is just a stop and go, you don’t have to deal with anyone and it’s quick and easy.
Of course, it being CVS, it is more expensive than a grocery store or a Target or Walmart. Truthfully, I only show up when I need something on a whim, want to rent a Redbox movie or am heading home from work at 10 pm and need to grab some milk or other essentials.
I’ve only visited when it’s night time and it does have that weird pharmacy dingy feeling when I walk in, mostly because of the lighting.
If I just want to go in and out, then this is the perfect place.

I had a much nicer experience here than at the 1001 Waugh Dr. location. Trisha was very helpful in finding my prescription at another location.

This is of course your standard convenience store. There are some things about this one that sets it apart. They have a drive through pharmacy which is nice to have. It is also open 24 hours which is very convenient. Lastly they have a very friendly staff that greet you when you walk it. All in all you could definitely do worse.

I love this CVS because it is open 24 hrs and nothing else around here is… you would be surprised how many times you need a drugstore at 3am. That being said I couldn’t in good conscious give it a fifth star because you can go in there day or night and there is a line with at least 3 people in it… Seriously???
It is like they have one person working there!
And try to stay away between 1am-​2am when people are looking for that last thing they need before they go home with a stranger and throw up in their car.

I don’t know why this location gets such bad reviews. The pharmacy is especially helpful and the staff is very nice. The store overall is great!

I love my neighborhood pharmacy./store.
And its close by the house which makes it very convenient.

If there is a ZERO star rating, that’s what this Pharmacy should get. That’s specifically where I am aimed at — the Pharmacy. I can’t say anything else about the front desk of the photo center.
I’ve moved around the Uptown/​Heights, etc. area a bit over the last 6 or so years and have tried all varying CVS pharmacies and this one is by far the WORST (check out CVS Richmond/​Sage — they are the best!)
Recap of events today: I had wanted to go to CVS Richmond/​Sage to fill an order but instead, chose to go to TC Jester/​Washington instead to avoid traffic. I wanted to do this in person because I had to pick up an item anyways while there.
I am not sure of her name, but the target of this discussion and the reason why I detest this pharmacy now is because of a young skinny brunette/​red-​head with glasses. Yes, I’m spending time to write about this, that’s how pissed off I am.
When I arrived around 7:30PM, this «lady» was obviously already in a foul mood. I can hear her loudly complaining about her job to the African-​American lady while the African-​American lady was busy on the phone, probably not even listening to this «lady». All I can hear is her, yapping away, and everyone else is busy on the phone or intercom. She said I’d have to come back in an hour, no smile, nothing.
I went home, called, and it was her who picked up and said, «Yes, both your prescriptions are filled now.»
I stopped by and she couldn’t find my 2^nd prescription. After rummaging about she then said, «Oh, this was filled already at another CVS on the 20^th and they won’t be able to transfer it so you will have to go pick it up.» I said, «The Richmond location?» She replied, «Yes.»
I thought, «Hm, I know I can fill wherever I go, and they can transfer wherever I go, but alright, I’ll head over there so I can get this over with today.»
She sneezed twice, I said «bless you» twice. No «thanks», nada. Obviously the girl hates her job.
I drove over to Richmond and asked for my 2^nd prescription. They said they didn’t have it — it was filled in Dallas on Preston Road because that was the last time I picked up my medication, in Dallas, over Thanksgiving. Then they called Dallas, transferred my prescription over, and filled it for me within 5 minutes — all smiles.
Turns out, the skinny brunette/​red-​head young lady at TC Jester did not bother calling the Dallas pharmacy to get the prescription transferred over. I drove there twice in an evening, with an hour or so in between, then drove again to another CVS because she was too lazy to call the Dallas location to do a transfer.
So, if you have a choice — DO NOT GO TO THE CVS PHARMACY AT TC JESTER. Horrible service, especially from the brunette/​red-​head thin young lady with glasses.

I have also had just horrible service at this location. The pharmacy staff are inept and unprofessional, calling out personal questions in full earshot of customers and asking obtuse questions. And SLOOOOWWWW. The only person who has ever been knowledgeable and efficient here, was a pharmacist by the name of Donna, and I wrote CVS customer service to compliment her on her great service. I don’t know if she still works there.
This place is just exasperating. However, looking down the list of CVS reviews here on Unilocal,this one isn’t unique in it’s disappointment.

After getting several prescriptions filled at this location, I am fed up with their Pharmacy’s service and turning around to go somewhere else.
There is ALWAYS a line here and coincidingly they seem to always be understaffed. Even when I’ve dropped off the prescription and came back way later, or called in to refill my prescription– it still takes me on average 30 minutes to get my meds that are just sitting on the shelf right behind them.
Recently, I was picking up a refill and noticed that they changed my meds to the generic version (without my approval or the doctor’s approval). They said it would take another 15 minutes to change it back to what my doctor prescribed. The pharmacist on staff said it was the same thing and was approved. Since I had been waiting for 25 minutes, I just decided to take the generic in a fury of impatience. Afterwards I called my doctor and she said that they don’t recommend the generic because it has not been tested properly/​not approved or something like that. I’m not sure if this is a common pharmaceutical practice to be replacing brand name to generics without approval, but my feeling is that it is not right. Prescribe what the doctor says, right?
Anywho, money and time wasted. I’ve learned my lesson.