Done Right Carpet & Tile

Done Right is my «go-​to» company to refer my clients for carpet and tile cleaning as well as installation and repair. They are always prompt, answer the phone, know what they are talking about and affordable. I love that they are honest and will tell me what the best course of action is. I always get rave reviews from my clients and I know and trust Done Right will always treat my clients fairly and respectfully. Done Right gets it DONE RIGHT!

This is an update from when Done Right was at my house (1week ago) to do cleaning and sealant on my tiles.
Robert and his asst, Travis, came back out to «fix» the issue with the sealant that they left on my tile. I tried to help him out by marking the areas with chalk since he «can’t see it» last time. Right when he saw it, he said, «I wish you wouldn’t have done that, it’s not gonna come off.» Really? It’s chalk. He said well, since you marked it, I’m just gonna clean those areas. I told him I only marked some areas, not all of them.
Well, while they were working on my tiles, they got some excess spray? on my wood floor now. And they wiped off with a dirty towel, now leaving my wood floors chalky. Then he starts raising his voice at me when I pointed that out to him. He said, «I don’t know what to tell you! Next time I’ll just bring some Bona and clean the whole (wood) floor». Don’t freaking yell at me like you’re doing me a favor bc YOU dirtied my floor.
When I told him the sealant was still there, it wasn’t coming off the tiles, He started throwing his arms up and yelling «I hate this tile, this is a nightmare” — repeatedly. He keeps saying, look, it gets dirty so easily – as he’s stomping on my floor with his dirty boots. And left his dirty shoe print without cleaning it up. Well if you hate this tile so much and know u can’t get the job done. Don’t take the damn job.
He said I’m gonna talk to my partner and call you back so we can fix this. It’s been exactly a week today. Haven’t heard from him.
I just want a refund since he did more damage than good. I would have to hire someone else to get it Done Right. The first time.

I called Done Right using a FB community referral. I was having a hard time getting other companies to return my calls and messages, to do a very small job. Done Right called me back right away and we set up an appointment for the following Friday.
They came out, fixed my carpet to my satisfaction. Since I told them I needed the carpet fixed due to a water problem that I had already taken care of, they went ahead and sprayed mildicide on the carpet and padding. Also they cleaned my kitchen tile grout to the point it looks like it’s brand new. They then sealed my grout and said it would last 3 – 5 years, which I am hoping is accurate. I just have to make sure I use nothing but vinegar to clean my floor. That’s gonna be hard to do because I like the flowery smelly stuff. I was told when the floor was laid years ago to use only vinegar but I didn’t listen. Does anyone know if there is a lavender scented vinegar I can buy?
The guys were friendly, very personable, knowledgeable, and thorough. I felt very comfortable with them, they seemed like good upstanding citizens of the community. I definitely recommend these guys.