MAC Cosmetics

I adore MAC, I adore this store. The employees always greet when you come in, they are so polite, knowledgeable and friendly that from the first steps you will not regret about choosing this store.
I use only MAC cosmetics and yet for some months visit only this store. There is no doubt that there you will find only quality cosmetics and the excellent workers will help you to find everything you need.
Only MAC, only this store.

I was here around 1:30 pm on 9÷18÷2015 to try on some lipstick shades and the guy handed just a tissue to wipe off the heavy MATT colors I was trying! When requested for proper tools for taking off color, I was told they don’t hand out make up wipes for lips and was told to use the hand sanitizer bottle, which I later realized for what it was when my lips started burning and cracking. Yikes!!!
When I complained to the gal upfront, no apologies no action, mostly head nods is all I got. There was no manager in sight neither was I referred to one.
I’m obviously never going back to this location. Super substandard service and rude staff. Only go back to get your delicate face get burnt by amateurs who try too hard to look like experts but obviously never passed makeup school or even went to one. one sad MAC location.

I came to the store September 18,2015.
My birthday is on the 21^st I have this new motto that I an living by and I’m noticing how negative people can be when you’re in high spirits.
I walked into the Mac store I wasn’t greeted at all… Which I am use to when shopping in areas such as this.
As an African American it crazy how people treat customers of color and its disheartening to know how race can effect things.
I was interested in buying matte lipstick I knew what color I wanted and everything, it was quick run to this store.
A male clerk passed me and I said, «excuse me could you get me matte royal and instigator».
He responded with a no problem.
I stand and wait and mins go buy and ask a different worker. Who quickly grabbed what I needed and was helpful.
I then proceeded for check out, and which the manger rings me up; she rushes me through the process and basically takes my money with a rude demeanor after I pay and i leave I couldn’t help be feel so disrespected and I could feel the energy, honestly this was by far the worst experience I’ve ever had with shopping I wanted to cry and it has nothing to do with white people specifically it is just people in America in general.
in the store there were other ethnicities who were in the store and who worked there.
The judgement was noted at the door and it should be stopped I hope no goes through what I did today.
It was completely disheartening and unnecessary.
I will be returning what I brought… And I will be tell the manger how I felt.
Have a voice. Have passion and be fierce
–peace

This is my favorite MAC store for several reason, the staff is welcoming and not pretentious. They treat you like you’re a friend. My favorite girl is Yazmin. I came to her as a makeup virgin and she took care of me in baby steps lol. We were joking like girlfriends, her personality is amazing. Today I went to see her to try a new look with contour, however the product hadn’t been released yet, but she still gave me a short tutorial. She is just a joy to work with tons of fun! I will be back to get my products. I love MAC!

These guys saved the day for me with an amazing makeup job! Charlie was a complete magician and I feel like s million bucks … If you ever need to have your make up done for an event I highly recommend these guys!

Not sure how I feel. I wasn’t THRILLED with my makeup but I got LOTS of compliments on it. I booked an apppointment and stressed I would be pressed for time. I was assured that the MUAs are «trained to complete a face in 30 miutes» and that I would have «plenty of time,» to make it to my red carpet event. That was not the case. Carlo started on me late, and almost EVERY single thing he needed, he had to leave the private room to go find. The first time or two, produced a chuckle, after that, it became REALLY irritating. I didn’t care for my brows and it took a little convincing to get him to do them the way I’m used to any other MUA doing them. Overall, my look was ok and was well recieved, just maybe next time, I’ll stick to the galleria or pearland location, or my private MUAs.

I came in because I had a bruise to cover up the day of my graduation. The staff was very helpful even though the store was full.

A Mack is only a MAC that is oKay to be in this store.
That’s horrible, and I apologize for trying to make myself un-​traumatized from this experience! I am a just a humble city guy that likes to eat his weight in delicious culinary items. Nowhere in my quest to get the perfect beach ball body did I ever think I would wake up and say, «Playtime, let’s go to a makeup store and see if you can look pretty.» Truth be told, I did not say that today either, but yet I found myself going to a well-​known makeup supplier so I can be «red carpet ready.» What does that mean… and why is the carpet red? The carpet is outside… make it an earthy color so it will not stain easily!
I initially called ahead hoping that they told me that they do not do makeup fittings, but that was a fool’s dream. A Mrs. Kim answered the phone and told me that they would be happy to fix me right up and that the process would only take 15 minutes at max. I was already realizing that resistance was futile, and that I was going to be assimilated, so I just hoped in my truck, A MANLY TRUCK, and went to the store.
This particular location is located in a section of central Houston called Rice Village, and parking may worry you. I saw plenty of paid parking lots around the area, but Kim let me know that they validated parking and to just find the parking garage right in their complex. After viewing a parking garage that said they accepted validated parking for 2 hours or less, I was parked and in search of my pretty.
As I entered the store, I was greeted by all the employees, and no one even batted an eye that this relatively tall, fat and hairy man was standing in the doorway. I was asked how I needed to be assisted by a guy with one of the well-​manicured beards I have seen up close! This guy, Charles Rojas, listened to all my demands of the puppet masters, which included getting a «Studio Fix Profile,» as well as an «Everyday Fix Profile.» Charles grabbed a chair and was ready.
I have questions though. I am seeing mountains comprised of various shades of lipstick and they look real, and they looked like someone may have used them. I had to know if they were display items or for use. Charles informed me that they were for use, but were quickly sanitized after someone opts to use them. With all sanitary issues out the way, I proceeded to be fixed… pun probably intended.
Charles explained the process. I was first given a foundation of «Time Check Lotion.» After that, they used «Studio Tech NW47,» and finished off the outside look with «Dark Deep Mineralize Powders.» I had to admit that I barely could tell the stuff was on, and the many customers that passed through during my makeup application process said it looked well also. Kim told Charles that there was one more product that would be to my liking and will probably be a tad bit closer to my natural skin tone. She asked Charles to apply the «MAC Lightful C Tinted Cream with Radiance Booster Broad Spectrum SPF 30 — Dark Deep.» Charles and the store patrons were pleased with this look. I was actually more pleased with this look as well.
I tested it out all day. I realized that I could get away with the makeup when my children, with special emphasis on my 17 year old son, did not realize I had makeup on. They still didn’t believe it when I told them.
All in all, the trauma of having to be red carpet ready was not too bad. I actually didn’t shave or groom myself at all so I could have the most manly makeup application experience as possible. The staff of MAC Rice Village is friendly, professional and patient. No way will I give a makeup store that coast this much 5 stars, but they can get a strong 4 stars and my frugal meter will be okay with it!
To see video of my interactions

I went in to liner and walked out with great shadows, lashes, lip liner, new brushes and eye liner al because of Bukola! She was SO helpful and then showed me how to apply everything plus had me do one side after she did the other (wish is what I need because I always forget the whole process with the eyes)!!!

Dropped into this mac today as I work a couple doors down. I had a few spare minutes and needed to color match for a foundation. Elaine the manager color matched me in both a powder and concealer, entered me into the system and checked me out all under 15 minutes. she is friendly and I trusted her knowledge as her makeup was completely flawless this morning. Definitely coming back!

Oh how I wish I remembered the name of the girl who helped me today. She was a brunette with glasses. She was very helpful and patient in picking out lipsticks for me.
I usually loathe going to MACs because up until today, I encounter snobby service from associates who think they’re too cool and edgy because they work at a MAC. Above mentioned associate picked out several shades for me and didn’t impatiently watch over me like a hawk while letting me take my time to try them on. She’d pop in every couple of minutes to give her feedback and suggestions. The other associates were friendly and approachable as well.
I went on a Monday evening, so maybe that’s why I had better customer service. But honestly, this was the first time I’ve ever been to a MAC where I felt respected and comfortable.

Im new to the houston area and found this mac. I came in looking for concealer and an half Asian/​white lady helped me. She knew exactly the color off hand., however she was busy so she passed me to charles who rung me up. When I asked him what was a popular lipstick color… he gave me a blank stare then proceeded to shrug his shoulder like I asked a dumb question? I would not recommend asking Charles for help next time.

worst service ever. a 5 minute trip to get ONE lipstick became more than 30. Wasn’t greeted by a representative when I walked in and it seemed like only one person was working the front while the other 3 were busy in the back talking. When I finally got help, the worker was giving me an attitude when I asked her to help me find a lipstick. If I could give 0 stars, I would.

Okay, so some people have had some terrible experiences at this store. Like, yikes. They remind me A LOT about my experiences at Mac in the Galleria (which are less than stellar.)
I’ve only been to this store once, mind you, and it was a great experience. I was fully prepared to be ignored upon my entering the store and to have to handle things on my own. But instead I was greeted by every representative in the store (whaaaaat?!)
There were a few other people in there but one of the girls were free and helped me find the Mac 217 and 216 brush + a paint pot. She offered to help me swatch other colors even though I was confident that that Soft Ochre was the color I was looking far. I was in and out in under 10 minutes.
All in all, it was a great experience! Maybe I just so happen to walk in on a day when all the competent and not so pretentious employees were working. But I was very pleasantly surprised by this location!

I love MAC in Rice Village, I come in all the time to pick up make-​up and if I forget a color I have had in the past they just look it up in their system. They’re so helpful, and they are AWESOME at make-​overs. You do have to make appointments because it’s a tiny store and they get pretty busy.

Awkward!
Knowing I needed a red matte lipstick that had a Russian sounding name, because my fellow red head gal pal wears it and she’s STUNNING… I had an agenda.
Walking in on a Saturday, suicidal, though I was having my extensions filled at Apple Lash so it was close by.
Immediately inside the door, an employee with a name that is the state where Billings is located, she was CLEARLY doing a woman’s make up.
The gals family was even taking pictures.
It was obviously important.
I stood near by looking at the lip shades and tried to flag down another staff member.
Then the employee doing the make up make over asked what I needed… found it and said she’d meet me at the counter.
Ouch! I couldn’t believe as she left her current customer for that tiny commission.
But she did
At tjew register we waited a very long time.
I didn’t care… Heck, I’m buying make up to appease my vanity. No stress on my end.
A manger came from the back with cash for another customer.
The manager was professional and courteous.
Yeah!!!
I believe she noticed the Billings emoloyee had left her previous customer.
The manager said something quietly…
Billings snapped back that they could talk about this later.
Complete insubordination, attitude and let me tell ya there was a fierce tension from the other employees.
The manager never skipped a beat.
Exuding incredible professionalism and class she completed my transaction and asked the employee to step into the back.
BRAVO to the manager for not allowing that negative vibe in her store!
Class act!
AND I love love love my Russian Red lips!

Best lipstick ever! Great colors, excellent variety and they do not run ever!
Ebony did a great job helping me pick out s red lipstick that worked with my very pale skin.
Went with Russian Red lipstick and Club Satin eyeshadow. Gorgeous!

On the weekends, you can be sure that service will be a bit rushed. The makeup artists (MUA) are busy with selling products while trying to get a makeover done on the customer who requested it. They do their best, but you can’t get mad at them for the fact that this is a small MAC with a ton of people on the weekends.
So when is the best time to go? On the weekdays, when they open and around 3 pm are pretty slow times. On the weekends, when they open is your best bet for great service. I think the best advice I could give someone is to make friends with your MUA. They’ll let you know tricks and tips, and they’re all very patient with you. They know what’s right for your skin tone, your face shape, your hair color. Elaine is my go-​to person; she’s the store manager and I’m definitely going to have her do my wedding makeup when that comes around in a couple of years. If Elaine isn’t there, my next go to person is Michelle, who always has flawlessly vampy fall lipstick on that I envy.
MAC’s makeup can be expensive (like their brushes) but it also lasts a long time. I remember reading a blog somewhere that said you divide the mass of a lipstick by 0.008 and you’ll get the number of swipes you have in it, which makes a MAC lipstick have 375 swipes. That’ll last quite a while for $ 15. The same blogger did a calculation for blush (divide the mass by 0.014) and a pan of MAC blush will last you 428 applications for $ 21. So if you put it into perspective, MAC isn’t all that bad, if you’re not buying brushes.

Golden Rule: Acknowledge all customers within 60 seconds
Although, I love MAC products and will continue to buy their products, the staff in this store let me roam around for more than 10 minutes, unassisted. Not once did anyone ask me for help (even as I stood at the front counter).
There are other MAC stores with great staff who gladly deserve the commission. Eek! Methinks not.

Better. Much better. Just don’t come here on a weekend morning, during prom/​homecoming seasons for tweens, or the wedding season, or the holiday shopping seasons or any major holiday (Halloween, New Year’s Eve) … Super Bowl is fine.
Save all your empty makeup cases — eye shadows, lip glosses (the regular sizes, not the minis), foundation, etc. Return eight for their recycle program and choose your favorite lip gloss or eye shadow on the house.