Team Mancuso Powersports 59

This review is of Mancuso Powersports SERVICE DEPARTMENT only.
I have taken my bikes here for 4 years and have continually seen the service department go downhill. The price quoted for standard jobs (i.e. tire changes, equipment installations, factory scheduled services…) can be several hundred dollars difference between 1 employee and the next. Leading me to believe that they do not have a standard «hour+labor» charge. As of late, 2 of the 3 «boys» at the service desk looked stoned beyond belief (either that, or they REALLY need to get more rest), and haven’t a clue about customer service or the job they are supposed to be doing. Most of all though, is the QUALITY OF SERVICES RENDERED. A few weeks back, I called and scheduled an appointment to have a particular service done on my bike. I was told it would be an HOUR AND A HALF JOB. IT TOOK THEM 4 HOURS!!! And no one ever came out to tell me why it took so long. After walking back and forth between the waiting area and the counter for hours, questioning if my bike was ready, it was finally delivered to me. WITH BOLTS AND WIRES STILL LOOSE!!! I will not go into details of what all was wrong, but trust me, I was SHOCKED at the condition they expected me to ride away in. They are lucky that I saw the issues and didn’t just take off down the road. It would be possibly be my death on their hands instead of a harsh review. I will not have my bike worked on by «Team» Mancuso Powersports again. Their «Team» sucks and is a danger to the biking community.

This store has great inventory and plenty of room to walk between the bikes. However, they seem to always be under staffed on the weekends. They will have one guy for each brand, and so if you have questions, you are going to have to wait, and wait, and wait. I had one guy start helping me and in the middle of doing paperwork went and started talking to another customer. He clearly was trying to make two sales at one time.
The parts I ordered came in later than I was promised, some of the parts were the wrong ones too. I gave them three stars because they did have a few good employee’s who helped me out.
I would go somewhere else for parts and services for sure though.

We informed the guys that we were buying a Honda ruckus earlier in the morning and they informed us that the paper work and assembly would be completed beforehand. We arrived at noon and waited for TWO HOURS for these guys to get everything prepared and ready to sign after knowing we were going to spend a pretty significant amount of money for the Ruckus. They didn’t help load the ruckus in the back of the truck after the wait. Forgot to put the temporary license plate on the ruckus. Customer service was not up to par and I will be bringing my business elsewhere.

I had been shopping around for a Victory Cross Country. I was set on how much I wanted to spend, but was flexible on what model between the 8-​ball and tour. I had horrible experiences at Cowboy Powersports in Beaumomt and Mancuso Powersports Gulf Freeway. I came in to Mancuso Powersports 59 and had the best experience ever. I don’t like pushy sales people when I am coming in with cash and know what I want. AJ was my salesman and he took care of me and got me the deal I wanted. I have also done my 500 mile service with them and in all my dealings with the staff there I have nothing but positives to say. From the manager to the sales manager to AJ my salesman to the parts and service department, you guys are spot on. I will come back to this location for my service even though I live quite a distance away.

GREAT SERVICE HERE! I’ve been a customer since March 2011. Big thanks to Joe, Justin, Hung, & Marguerite. My bike was serviced here several times, and it’s always been a good trip. I would recommend them to anyone. Thanks again!