Calvert’s Express Auto Service & Tire

took my car there for new brakes and an oil change, after an bad additude from the front desk over pricing, now ive got a major rattle noise going on after i picked it up… thanks but ill take it to ppl i trust from here on out

I went to Calvert’s today to have a MO State inspection performed. They failed the car for a serpentine belt that had age cracks in it — after looking at it myself, I agreed with them, it needed to be replaced. So I went and bought a new one, put it on and came right back. At this time, they told me it would be 45 minutes to an hour to pull the car in to look at the belt and insisted that they could not step outside to look at it. I thought it was odd they couldn’t just go pop the hood to check it, so they said I could call the Highway Patrol if I questioned this information. So at their request, I called the Highway Patrol Inspection Officer to ask about this rule.
The inspection officer stated that for a re-​inspection to confirm that the parts were replaced, it was not necessary to pull the vehicle into the inspection station. I passed this info onto the lady at the front desk, who referred me back to Randy in the shop. I spoke with Randy about it and he immediately started shouting at me (note, I wasn’t mad or anything — not even raising my voice) that he doesn’t owe me an explanation for anything and that the highway patrol is wrong — which they could be, for all I know.
Randy raged on, saying he could show me in the book where the rule was — so I accepted his invitation, but when he couldn’t find it, he shoved the book into my arms and said, «here, you read it and find it!» I explained that I’m not the expert nor am I mad, I just called the Highway Patrol and they said that on a re-​inspection it wasn’t necessary to pull into the bay to confirm parts had been installed, unless physically necessary to do so. Again, not about who’s right or who’s wrong — it’s about how I was treated.
I walked back out into the lobby area and Randy’s son came out and talked (not yelled) with me and explained better why they can or cannot do certain things — a kind gesture I appreciated. I asked his son how long he thought I’d be to get it re-​inspected, and he said he’d check for me and left for a bit.
About 5 minutes later, Randy stormed back into the lobby with his book in-​hand — shouting at me, explaining that he found the rule that says he must inspect the vehicle in an approved inspection bay, which I kindly agreed with him — not mentioning that me nor the Highway Patrol were discussing inspections — the original question, which was only that, was if it had to be in a bay to do a visual confirmation of parts being installed. Randy continued shouting and raging about how «he can’t stand people telling him how to do his job» (again, I only asked if it was OK for someone to come pop the hood — that’s all I asked) and refused to let me talk. He stormed back into the shop, and I kindly asked the lady at the front for my keys so I could leave with my car. She apologized multiple times for Randy and I reassured her I wasn’t mad at her and wasn’t trying to start a fight.
At any rate, what a mess. They may do good work (can’t say), but yelling, shouting, and becoming physically aggressive (standing in personal space, throwing arms around, shoving books and material in my face/​chest) at customers because they ask questions or simply request verification of something is unacceptable and ridiculous.

Went in to get an oil change. Stood up front for 15 minutes and nobody came to assist me. There were only 2 people sitting in the lobby and did not look busy. Nobody came to the front until I started to walk out the door. Don’t waste your time coming here!

Tried to get oil change on car today. Because the car is in my brothers name on their books, I gave his name. They REFUSED to do the oil change because I didn’t want to make a new account under my name. The girl just shrugged her shoulders and said whatever… then a guy from the back came out and told me to get out… I wasn’t even making a scene! There was also another lady in there at the same time who was trying to tell them she didn’t want a specific service… the tech was yelling and arguing with her. I will NEVER EVER be back. They have lost a FAMILY of cars that has done business with them.

Worst service ever. We had them replace our brakes a few weeks ago. The brakes fell out of our car. Luckily we were not on the interstate. We could have been in a fatal accident. Don’t go here unless you want to tempt fate. We could have died from their careless actions.
Also, we confronted the manager about the problem and he blew us off. DO NOT GO HERE!!!

If they break something on your vehicle and admit they broke it, they will still charge you 200.00 for the part they broke. They will act like they are doing you a favor by not charging you the labor to put it back on. This is a fact. Bad business.