Firestone Complete Auto Care

0 stars ! Went in today with car because I slid into curb. Said it would cost around $ 1000 because they had to order whole assembly of parts for just one part. Also they said my year of my car made things different so it had to be special ordered from a dealership of my type of car and parts wouldn’t come until the next day. Had my car towed to where my parents get there work done and it was around $ 179 parts and labor included. Would not recommend this place to anyone.

I took my car to Firestone complete auto care as a loyal customer, this establishment has put tires on every vehicle my husband and I have owned. All I needed was brakes on my car, I show up early for my appointment, unknowingly I get signed up for a complete auto inspection. The tech has my car for an hour and half, one of the guys calls me up to the register and gives me a print out for «recommended work» for $ 3,287.91. They recommended work to be done on my car for things that don’t even need to be done ie: $ 127 oil change/​air filter (I am 1,200 miles shy of needing an oil change), $ 165 for «ignition parts» (by the way this was replaced on my vehicle 8 months ago by the dealership!), $ 153.98 «hoses», $ 99 coolant/​antifreeze (this was done at the beginning of the summer), $ 1383.96 for shocks and struts??? the list goes on and on. Is this because I am a female and you are trying to up sell me! I asked them to give me a print out and I would need to come back after I speak to my husband because I couldn’t imagine that these things actually needed to be done on a very well maintained vehicle.
I made a formal complaint to the corporate store regarding my experience over the weekend… well Jeremy the store manager at Firestone calls me a few hours later looking for a fight, he starts the conversation out very aggressively, I tried to tell my side of the story but he interrupts me stating he already talked to his staff and backs them up, I asked why did he even call me then if he wasn’t going to hear me out. LONG story short, I end up in tears and hang up on the guy. I called corporate back and I am currently awaiting a returned call from someone that actually cares about their loyal customers!

Excellent service. Jeremy was helpful and didn’t try and up sell or get me to get work done I didn’t need. I was in from CA and had my battery go out. Brought it over and they got it tested and replaced right away. Also honored my lifetime rotate and balance from Firestone in CA.

I put about 60k miles a year on beater cars. So I know Firestone well, about 5 – 6 times a year well. Not all Firestones are the same. This one has a lot of talent, and they don’t up sell. I am very happy with them.
They honored a parts warranty and also a lifetime alignment on work from other Firestone locations.