Anita Y Liu, MD

My mom and I have been seeing this doctor for many, many years. Without going into detail, she is one of the best, most attentive doctor’s I have ever met. I don’t take a lot of medication, or have many health issues, but she still makes me feel like she is 100% focused on my current issue. I work in the health care system, and totally read some of these comments, it sounds like a lot of you just simply don’t know your insurance plan, and the coverage you have under that plan! I have never had an issue with over charging, I understand the first visit is a consultation, and that physical appointments take longer to book than regular visits. Still the best office I’ve ever been to in terms of being seen within a reasonable time, and getting the best possible care!

Dr. Liu isn’t the best doctor. She has poor bedside manner, is a bit rude and unprofessional.

My husband and I are new patients here with Anita. Even after reading so many reviews about how their front office & billing people sucks, I still decided to go with her because of HER reviews.
I went in for a «consultation» and had to go to quest for my labs. Dr Anita told us both to come back after our lab results were in. I had an ectopic pregnancy a few months ago so it’s crucial to see my Betas weekly.
I got a call that they were in, so I called back to schedule my physical around 9:50 this morning. The girl who answered my phone call was extremely rude. She was not saying anything rude but her tone of voice said it all. She sounded frustrated & said there are no open physical days until May.
So I can’t even get in to do my weekly beta (blood draw) here at MY OWN PCP. I would pretty much have to pay out of pocket to an outside provider to get it done.
My husband and I both really liked Dr. Anita but unfortunately will be going in to get our records released and start looking for a new doctor.

I had many doctors in the past but Dr. Liu is far the best doctor I ever had. I LOVE HER SO MUCH!!! She is so nice, kind, and truly cares for her patients’ well being. She may have saved my life by forcing me to go through a pre-​medical screening tests even though I didn’t think it was necessary. My wife and I are so happy that she is our Doctor and we love her so much!!!

I’ve been going to Dr. Liu for years. She always gives personal time and attention needed and answers every question. She never is rushed to see another appointment and she’s very professional and friendly. I trust her for my family and myself. I am so grateful to have Dr. Liu as our family care physician. Her office can get busy and I find the best appointment time is right after lunch at 1pm. Today I had a visit and I didn’t even sit to wait. I was out at 1:20pm. I am sure if I wanted or needed to stay longer we would have but for today all was perfect.

I love Dr. Liu, she is personable and spunky. I like her approach too, she doesn’t «over doctor» minor illnesses. She believes that young people are healthy and a cold will resolve itself and that is the best path. I agree with the philosophy and also think that she is always there for me when I need her. It’s nice to have a physician who is a normal person and recognizes the needs of her patients.

I am very sorry to give this rating. I have a long story about this office. Last year I scheduled an appointment with this office and asked them that I need to do an annual physical check up ONLY which my insurance will cover it. (Actually all US insurance plans offer one time free annual check ups.) I met Dr. Liu the fist time and she asked about my current health history and write an order for me to do the blood test anytime I plan to. We talked about less then 10 minutes. Then I left the office with the blood test paper thought I could just do the test anytime I want. About a few weeks that I haven’t done my test as I have family issues. I received a bill from their office $ 109 for office visiting! I called my insurance and they said it is because the doctor claimed office visit and me asked about birth control, allergy ect. instead of routine check up. I am so confused as I did not ask for any birth control thing and I don’t have allergies. Anyway, The insurance company said they will pay for it if the doctor rebill them as routine check ups. Then I called the doctor office and they found all kinds of reasons said it is a lot of work to rebill the insurance. The Doctor said she can give me a discount like $ 90, but the problems is I only want a free annual check ups. Anyway, it is a long story. At last, my husband said just pay for it, we don’t want to get a bad credit because someone else’ mistakes.

I should have mentioned in my initial review that recently I have had no complaints at all about her staff. In fact, I was reminded I should have said this in my review when I called today and the person who I talked to was very pleasant and helpful.

I LOVE, LOVE, LOVE Dr. Liu! I remember going to her when she worked at the Woodbrdige Walk-​in, and transferred to her office when she got her own. I went to her up until January 2014, when I was going to be in between jobs (therefore, no medical insurance for 3 months — 90 day probation!). I figured I’d not get sick until May, so I can go back as if no time had passed. Then, Obamacare’s promise that I can keep my doctor was a total lie! I have been going to some other walk-​on medical group for the time being, but am so over not being able to see the same doctor over and over again. I am seriously missing Dr. Liu!
Dr Liu is great for many reasons. Not only is she super knowledgeable and professional, but she keeps the best relationships with her patients! My mom, dad, and brother are all fortunate to go see her still, and she always asks how I am and if my thyroid problem (which I had when I was going to see her — and she was well invested in it!) has continued to be taken care of, etc. Even when I am NOT her patient, she still wants me to be healthy, and asks my family about me!
If my work does not allow me to get her with my current insurance, I may have to switch insurances JUST so I can go to her again. I had HMO. She stopped taking HMO’s, but if you were an existing patient and had it, it was okay. If I have to do PPO (ugh…), I will if it means I can have her as a doctor again!
I love Dr. Liu, and I highly recommend her to anyone who is looking for a great doctor! I don’t have anything to say about the other staff, but no matter what their reviews may be, Dr. Liu is worth it.

She talks fast, but she is fantastic! Competent and caring. Highly recommended.

I have been going to Dr. Liu for a few years and just wanted to say I think she is great. She is energetic and upbeat, but thorough with her care, prescriptions and information. I was referred to her by a friend, Linda, and have also referred others to her. My friend Jeri had a real scare with her health and Dr. Liu didn’t hesitate to get her into the hospital. My friends love her and the care she provides!
Dr. Liu is so positive a breath of fresh air when it comes to doctor’s appointments!
So many times, people look for the negative, but I wanted to confirm that Dr. Liu is so professional and I’m glad I found hre!

I have mixed feelings about Dr. Liu’s office. Dr. Liu is energetic and a great dr, but her staff is rude and/​or incompetent.
On 1 visit, I was charged when I shouldn’t have. My insurance card (PPO) says that my office copay is $ 0. The nurse with dirty blond hair insisted on charging $ 10. I wasn’t really sure if I could see Dr. Liu if I hadn’t paid it, so I paid it. Later, I asked that same nurse to refund the charges, and she confirmed that she would…2 months later, nothing.
On another visit, a heavier Asian girl (I think it’s the one on the office voicemail) was extremely rude. She looks and acts like she’s 18. Unprofessional. She walked me to the scale and just stood there. She stared at me, so I stared back. After about 15 seconds of awkwardness, I asked her, «would you like me to stand on the scale?» She said, «uh, yeah.» Horrible bedside manners. She measured my weight, wrote something down on her clipboard, then walked away… leaving me standing on the scale. I was so lost as to what I should do next. I yelled down the hallway to try to get her attention. She then grudgingly came over to where I was, walked me to the exam room, and said, wait here, Dr. Liu will see you soon.” Slammed the door. WHAT IN THE WORLD DID I DO to deserve such rudeness?
If you don’t care about crappy treatment from the nurses in Dr Liu’s office, by all means, go see her. Dr. Liu is nice, quick, and confident.

Dr. Anita is caring, professional, and awesome. I have been her patient for over 8 years and what a delightful (and energetic!) doctor she is. I’m very thankful for her!

I have been with Dr. Liu since 1998. My husband sees her, and my family as well. She has in that time moved from a multi-​doctor practice to the small practice that she has today. By far, I have not found a better GP than Dr. Liu. She is friendly, she knows her medicine, and she is also open to helping you find alternative cures for ailments that would typically use traditional medicine. She is proactive about getting people off lifetime medications like BP meds, and Diabetic meds by giving you diet and exercise plans etc.
Yes, she is quick in her office, (my husband and I have always laughed about that — as you can hear her coming down the hall — she is just a little ball of fire and energy) but she is always VERY concerned about your health. She has gone above and beyond for me and my family, often answering my call on a weekend, getting me prescription samples if my insurance does not cover the medication, not charging for multiple office visits if it is a known illness of mine (like yearly sinus infections because of allergies) and always working with my insurance even if they had major insurance changes in her office.
She speaks multiple languages, and cares not only about her younger patients, but takes special care for her elderly patients as well. That is always nice to see.
Bottom line — her staff is not always the greatest — she had one girl who was INCREDIBLE a few years back, but she left to have a baby and never came back :(. But as a Doctor, Dr. Liu is truly great. She is trustworthy, reliable, personable, she listens, and really cares. She is what you hope all Doctors would be like… and it shows that she really loves what she does.

My entire family was seen by Dr. Liu for well over a decade when we lived in Irvine. She is so kind, caring and takes as much time as possible with you. She really gets to know her patients and what goes on in their lives — after all, that impacts your health in a big way, and she understands that. We recently moved out of the area and very reluctantly had to change providers. Our doctor now is more convenient, geographically speaking, but we miss Dr. Liu tremendously.

Dr. Liu is the best doctor I’ve ever had. I recently moved to Hawaii and had to leave Dr. Liu’s care, boy was that the biggest mistake I’ve ever made. I knew it would be hard to find someone like her in Hawaii, but I didn’t know I would have to filter out the crap to find a decent doctor. I have known Dr. liu for 10 years and have referred a ton of friends and colleagues to her. Not only does she look out for you in the future but really takes her time with you even when the office is packed. I don’t feel that she was money hungry like the previous post. She has always accepted my health insurance, even through all the changes it has been through over the last 10 years. Since being in Hawaii for the last 16 months, I still visit her office on my visits to California because I’m still in search of a doctor to meet my expectations of being compared to Dr. Liu. She is absolutely wonderful!

The staff made a mistake reading my insurance policy and demanded up front fee even though I have one of the best insurance that covers 100% for office visits. Even after I point out the paragraph clearly shows that the deductable only applies to hospital stays, she refuse to admit her mistake and became obnoxiously rude.
The policies that the doctor has in place also demonstrate that she is more concerned about $$$ than anything else. The doctor requires patients to come in for multiple office visits for very simple things that can be done in one appointment.
STAY AWAY FROM THIS PRACTICE.

i went to this office as a new patient from my previous colleague’s referral. first app, there was just some med history review with the dr and forms filling and shortly after the app i did tests at a well-​known lab for next app’s analysis, or the actual annual physical. second app, i had the actual annual physical and dr also reviewed the test results with me. everything was fine until i got the bills from this office.
first of all, the first app cost more than the actual annual physical from the 2^nd app. Can you understand it? there was only med history reviewing/​forms filling with my 1^st app since i was a new patient and there was nothing to begin with, and i can certainly understand that it would not be free at all. i called them a few times and finally got hold of the dr and i was told that it was the new patient fees in their industry which would be normal. the dr also said that they can charge this «new patient» fees based on the contract between them and my insurance company, who is not required to pay this «new patient» fees at all. But, the truth is that the contract between them and the dr office has a limit on how much they can charge new patients the new patient fees. and you can probably guess it: they charged me more than that limit. after lots of calls between the dr office and their financial dept they finally corrected the charge and i paid almost right away.
the other thing is about my tests done at this well-​known lab of national scale for my annual physical. the lab totally messed up my claims and I spent tons of money up front which would’ve come from my insurance company, and I sent a tremendous amount of efforts and received long suffering, all by myself, for 6 months to finally get my
money back from the lab. it’s nothing to do with the dr office becasue it was not their fault. however, they wouldn’t help you either and you are on your own, as long as they get the money they want from you.
in summary, don’t go to this dr office. i wouldn’t say they don’t care about patients’ health, but just like some other posts here, they care about your money FAR more than anything else (including your health), and you can already sense it when you sign one or two of the documents as a new patient there. they don’t care at all when there is any problem about fees between patients and other parties, such as
insurance company and test labs… etc, as long as they get their money. it’s total legit that they don’t care because they dont need to, as long as they get their money. but we can certainly do better than this conspicuously-​downright-​profit-​driven and patients’-other-issues-dont-care-at-all type of business in america.

I have mixed feelings about Dr. Liu’s office. Her staff is nice – they don’t go out of their way for you but they’re not mean or rude. Like another reviewer said, appointments are double and triple booked so wait times can be long.
Once I see the doctor I feel that she is knowledgeable and seems to care about my health. She is very open to my thoughts and opinions about my care and really seems willing to work with me. That being said, she talks fast and seems to always be rushed.

Dr Anita Liu is an outstanding physician who has shown more concern about my health than I could have ever expected. I have been going to see her for over 10 years. Every member of her staff is professional and friendly. She has provided the best care of any physician I ever visited.
I can’t speak for those with complaints. But I can say this. Don’t equate her lack of time with a lack of concern. Dr Liu has always shown concern above and beyond what I could expect regardless of her schedule, which is always busy (a very good sign). After all, show me a doctor who has time to waste and I’ll show you a doctor that not many people want to see.
I highly recommend Dr Liu.